The price was very reasonable for the area. The location is noisy with traffic, garbage pickup in early hours. The room was looking tired, needs a paint job. The mattress needs replacing. Not sure why you need to take a credit card reading for incidentals... there weren't any.

Very clean rooms and friendly service

The bed was very low and the mattress was thin and base was wooden. I couldn’t stay because I have a disability and could not get on and off the bed without pain. I’m still waiting on 2 nights refund 3 days later

Very dirty and it mai rained. Room had no TV on the wall, cushion on bed was heavily stained, carpet in hallway was all water damaged and stained. They also checked me into a room that already had people staying in there

This is a shocking example of a Mantra hotel. Dirty, smelly and shocking service.

I stayed overnight in a studio room with a kingsize bed. Plenty of room for a couple and was reasonably priced compared to other venues in the area. The room was clean, had a comfortable bed and was in a handy locality, although situated at the rear of a light industrial area. Having a kitchenette suited me but here is where more attention should be paid to detail. The bar type fridge freezer was so frosted up you could barely get an ice block(on a stick) in it. There were no sharp knives to cut up anything, nor a board on which to do so. There was only one cereal bowl and no other extra plates or bowls in which to heat anything. The window curtains were droopy at the ends from not being secured properly, but at least you could open the windows to let some fresh air in. The basin plug in the bathroom stayed stuck down when the basin was filled. I was lucky once, and was able to dislodge it, but the second time I had to leave it that way. Personally, I don't like this body wash stuff, and there was no alternative soap provided, so these days I try to remember to carry my own. Otherwise I was happy with the venue but, unfortunately in lower priced facilities it seems that attention to room detail also diminishes. I would stay there again however I think the first thing I do would do after arrival would be to check out the facilities.

Good

Clean and comfortable. Good hot water in shower.

This property advertising is misleading, the photo you see on the webpage is not of that property, the entrance to the hotel if you can call it that is on the back of a factories complex. The room we were allocated have the curtains following into one side and due to that you couldn't open. The carpet in the room very dirty grease looking as well as the runner on top of the bed and cushion they put on it as decoration that I put it on the floor on the first day and still there on check out after my 3-night stay. $200 a night totally Over prize for what it's shame on you Matra definitely no coming there again!!!!

Do not book in advance they will not provide refund or even partial refund. Manager did not respond to emails or phone calls. Room was dirty and very outdated. Curtains didn't close properly. No balcony and a view of an industrial estate. The room does not look like the one showed on the website.

Overall the unit offers a little kitchenette with a dishwasher, washing machine and dryer, a little living and dining room area and a small balcony which is very convenient. Unfortunately the cleanliness was not good with the toilet still having urine marks of the previous guest under the seat, also the carpets in the hallway had lots of water stains, there were garbage lying around including used earplugs. It was a cold night and I requested a blanket. They do not have blankets and offered an additional Duna which the friendly duty officer brought up to the room. When I placed the Duna in between the two sheets, I saw what the Duna already on the bed looked like and it was appalling. This facility also does not have a restaurant or any shops withing walking distance, therefore if you travel without a car, you have to make use of Uber Eats/Shop. If not for the issues with housekeeping and lack of shops close by, I would have probably rated this unit a bit higher.

Great for business but not really for pleasure

Overall it was good just found the staff member i spoke to not so helpful asked for extra blanket he said hed bring it up but he never did

Couch and carpet are really old and had stains.

Location

This hotel is in a strange place at the back of industrial type businesses - by close to shops and transport

This hotel was not worth the money, not clean, bins not emptied and no soap or body wash in the shower. Needs a good clean up!

The room has a kitchenette in it which had been used to cook fish (I presume). The smell of fish permeated the room all night. Unbearable!

Just one mug, and hair in bathroom Otherwise staff friendly

The room is what you pay for nothing fancy. The gym was good apart from the dirty towels that was not removed for 8 days that Ibwas there.

Undercover garage door was broken and could not close causing unsecured car parking. Room was fine with good facilities and comfortable bed. Friendly staff during check in.

Access to the hotel was a bit different - via a commercial driveway rather that driving straight up to the entrance. That said it wasn't a problem. Parking was under the building & plentiful. The receptionist, Tia (spelling?) was very friendly and provided answers to my questions before I asked. Very professional. My room was well-appointed, comfortable and quiet.

Room not cleaned properly Sponge under the kitchen sink was used from previous guests and house keeping also used the same sponge. Couch covered in stains Carpet not vacuumed Mould in shower Oven not clean Air conditioner dusty Bed was hard and uncomfortable

Helpful team. But no soap over shower/bath...just a body lotion!

Good

Much better than Rydges Norwest. Moccona coffee good.

Very disappointed in Mantra and Accor. The king-size bed was the hardest I've ever had the misfortune to encounter. This combined with the fact that the AC unit couldn't cool the room down made for a very arduous and difficult night. I definately won't be staying here again.

Awful place to stay

Clean & tidy great rooms for our short stay. Needs some more outdoor furniture.

Convenient to Castle Towers

Old feel, clean room but small. Outside area is an industrial estate.

Required emergency accommodation while in Sydney over NYE weekend. Arrived to no lighting in bathroom; repaired quickly by helpful staff & then final morning woke to no electricity in room. Cleanliness was biggest issue - property is very old and rooms/ bathrooms not clean.