Excellent service, very nice staff. Our expectations regarding a first class hotel were met.

Beautiful hotel in a stunning location. The lake view from the room was out of this world. The food choice in the restaurant was very limited and if you plan on eating at the hotel I would recommend taking a look at the menu before you book. Would I stay again … yes.

Beautiful hotel in perfect location

This hotel is beautiful. Great staff, very warm and helpful.

Second time I stay at this property. Shocked by the low level of service overall. The property is gorgeous, but the experience is diminished by the lack of professionalism of the staff. EXTREMELY slow service, waited 30 min for a breakfast item (they just forgot to update us they just didn’t have it), mixed a regular milk order with a soy milk order (for somebody allergic, not a good idea), and I can go on and on. Also; the pool was under renovation, and they just hid that line very well on Expedia so you really can’t see it when booking. Too bad; it could be a top hotel, it’s not because of the staff.

Undoubtedly the best hotel on Lake Annecy, the staff living up to the expectations of a 5 star hotel - The hotel itself is stunning and views of the lake from the front of the hotel are outstanding. We enjoyed breakfast, lunch and dinner at the hotel and found all a delight, quality ingredients, beautifully presented and exceptional flavours. On a more practical note, we drove up to the front of the hotel to unload and then parked our car in the free outdoor space a couple of minutes walk down from the hotel. Fabulous stay

Beautiful view

This is a beautiful hotel there were poor reviews left about the rooms , ignore those , it is renovated ..and the pool area is all new gorgeous indoor pool and steam bath . Location is amazing

IT WAS WONDERFUL ,THIS PALACE LOCATION IS SO BEAUTIFUL AND EVERYTHING WAS PERFECT

wonderful hotel. the location is privileged. We rented bikes and drove around the lake, Just beautiful.

A beautiful hotel, with excellent service and a stunning location.

The location and the building are simply spectacular. The rooms, however, are bare and run down.

I don`t like being negative, but sorry to say - the staff (some) in the reception should either get proper training or find another place to work. This hotel is too nice to be left in the hands of such rude and ignorant staff. Arriving at the hotel after driving through Annecy, we thought "what a fantastic place" - the location and the hotel is absolutely world class. Really amazing. We booked a room with to beds and actually payed extra for this option. Even though I have a very good relationship with my 22 year old son we prefer to sleep in two beds. On arrival we were told we could only get a room with one bed, even though the reservation stated twin beds. Accepting this we went to our room, found a queen bed, went back to the reception and asked if we could have an extra bed in the room. "not possible - it wont fit" "not possible - you have to use that room" After politely telling that I just came from the room and it would be no problem to fit an extra bed we were told: "even though it will fit - I will not do it" After another 10 minutes - asking her to come and see the room she said "ok - we will do it" pretty angry and rude. After returning after 4 hours - no extra bed in the room. Down to the reception again - asking for an extra bed - new phone calls - and then around midnight - we got the bed. This incident is not that negative, the most annoying part is the attitude - sorry to say - train her better or let here go.

The Hotel is located over looking lake Annecy with breathtaking views; friendly and very professional staff, super comfy beds (bathrooms could do with a revamp), excellent food, and great Spa and indoors pool! Palace de Menthon has a truly Palatial feeling!

Perfect Stay

View and location is excellent. However, the spa amenities are not working. The restaurants were not working. Could use a facelift. Old carpets. Old design/decor. Old bathrooms.

I spend my life in five star hotels as I must constantly travel to visit my clients all over the world and sometimes for pleasure. But this hotel is the worse I have seen in my last 20 years. Have you ever heard of a five star with no restaurant, yes! They decided to close the restaurant at night without telling anyone. Every guest (I heard it was almost full) complained as the first restaurant outside the hotel is about 7kms out. Then we asked for room service (supposably 24/7 available) and we were told that no one was in the kitchen and we had to wait until 7pm (not good with a baby). Then we were forced to eat at the bar with a barman on its own with dirty floor and tables in between staff constantly moving furniture left over from lunch (in the bar). In brief, do not trust the pictures, do not trust the website, the hotel is falling a part and the staff has no idea of what they are doing. The rooms were ridiculously small with an old smell. They should close it down and start from scratch. Shame because the view and location is great but you better going there for a drive than staying. I recommend the hotel owner to take a proper management group like Fairmont, Hilton, Intercontinental, Hyatt. But please do not try to do it yourself as you obviously can't. See the picture of the intimate bar. Total disaster.

The bed sheet was dirty; It had hair and stains on it. I had call the receptionist and he gave us a different room. The breakfast was expensive not matching the quality of the food.

Beautiful lakeside resort hotel. Staff was very friendly and helpful. Breakfast buffet had a great selection. Dinner at The View was excellent with a great wine selection. Highly recommend if you’re planning on visiting Annecy.

A magnificent hotel in a stunning location. The rooms were very clean and the spa excellent. The staff were very friendly, helpful and professional.

Amazing view of the lake from the room, lovely old building very nicely renovated. Will go back!

Perfect service , location, cleanliness and friendly staff

Beautiful location overlooking the lake though a bit difficult to access

Beautiful views.,unfortunately Hotel was being worked on. No restaurant on Monday or Tuesday, which was disappointing having driven 500 miles to a top hotel

Excellent location and service. Management can consider makeover and there were signs of its beginning. Overall a great property

Expensive but really nice. The access to the indoorpool requires an outside walk, which is probably not nice in winter...

Espectacular top hotel at incredible location. Very kind staff.

Great location and a great hotel. Should’ve stayed longer. The lake view was definitely worth it. Also book the restaurant for dinner; great food!

Location stunning, great lakeside bar area beautiful building and gardens

Very lovely.I thought may be a bit formal as here to relax. And do nothing.But was excellent. Have already mentioned to family who would like to visit.Also to stay.

The view was amazing, since I paid a hefty extra sum for a lakeside room. The room was nothing special: a decent size but definitely dated, and no A/C. Felt like it should have been outfitted better for the amount I paid. The staff was generally very accommodating, although we did ask for a plate and knife that never came, even after a second call. The pool and lakeside lounge areas were nice, but it's a lot of outdoor stairs to get there (I didn't mind this, but other people might). Check-in and check-out were easy, and the restaurant was good.

The view was amazing, since I paid a hefty extra sum for a lakeside room. The room was nothing special: a decent size but definitely dated, and no A/C. Felt like it should have been outfitted better for the amount I paid. The staff was generally very accommodating, although we did ask for a plate and knife that never came, even after a second call. The pool and lakeside lounge areas were nice, but its a lot of outdoor stairs to get there (I didnt mind this, but other people might). Check-in and check-out were easy, and the restaurant was good.