The hotel was breath taking the staff was amazing and wverything was around the hotel i will be going back for sure

Very good and kind stuff

Beautiful decor and breakfast

:)

Just can’t swim . But spa really nice swim pool smaller

Everything was O.K:

Very nice hotel; quirky but all facilities provided were good. Room was very comfortable and clean. Location was excellent. Unfortunately Naples is somewhat dirty and that was true around the hotel. Overall rating was very good. We didn't like a) the bathroom lighting came on automatically in the night as it was disturbing our partner, the breakfast area is relatively small and staff seemed harassed (we had to wait to sit down on 3 out 4 occasions); and rap music in the cocktail bar seemed inappropriate.

The hotel is lovely - clean and modern. Reception staff were really attentive and made us feel really welcome. Our room (Junior Studio Suite) felt quite small. The shower was difficult to use and the toiletries provided weren't as described on the hotel website. We were given a complimentary bottle of wine, which was a great gesture; however, the wine was corked and undrinkable when opened. Breakfast was included and although the food was average, the service was extremely poor. We were ignored by most of the waiters and when we eventually flagged someone over, they were quite blunt and couldn't provide us with a menu of what hot food options were available. Hot food was slow to be received and hot drinks were even slower - when they arrived they were cold. The pool is small and gets very busy. Limited space to sit around the pool too. We were unable to use it during our stay as it was so busy. The hotel is overpriced and not what I would typically expect from 5 star accommodation. Although a pleasant stay, I wouldn't stay again.

Great stay!

Deceptive. We paid for a harbor view and we received a view of old building and city cars. There explanation is that hotel is around the harbor. No harbor view at all. Also cheapest thing on there me he is 38 euros.

Service was nice and the hotel is maintained well. They advertise harbour view in some rooms. It was more like glimpse of harbour as it’s heavily obscured by a derelict building in between the hotel and the harbour.

The staff

Excellent, hotel, great location, perfect and professional fitness center, great breakfast with excellent service!

This hotel is very nice and surprisingly impeccable with its decor once you’re inside. The breakfast is amazing with high level service and great views overlooking Mt. Vesuvius.

The best hotel I have ever been in.

Overall, it was quite hard to find a 5star hotel in Napoli that has the full kit. We booked this hotel for two nights, coming from Capri, and thought it'd be good to end our stay here. The only reason we booked this one, in relation to my first statement about 5star hotels in Napoli, was because of the pool. From the pictures you'll see this amazing view, the pool looks really nice and you think that you'll have this great short-city-stay. However, as soon as we checked in (which went smoothly, and all were friendly) my husband and I ran up to the pool are as we were excited to spend time there. The pool is really small, it is not maintained at all, it was dirty and yellow (from just being old and not well kept), there are very few sunbeds and the whole mood sort of changed when we first saw the pool, and then the actual view of just a big industrial facility. The hotel area, its location, is not very nice, and maybe this is something that one can put aside, if the pool are would have been mirroring the pictures online. If you are spending one or two days in the city, and want a place to sleep, sure this is a good hotel for that. But due to our experience we are not sure about the value. We paid about 400 euros per night, and it is simply not worth it. However. The rooms were nice, beds=comfortable, the breakfast was very nice but sure to us complaining about the pool, the service was cheeky. "We can't build a new pool" they said. Hotels.com helped us!!!

All fine but too much shiny and flashy design.

This is a really lovely hotel but the food choices for a gluten-free diet are very poor.

Every member of staff we met could not have been more professional or helpful. The food was excellent, not just the Michelin starred restaurant. We’ve holidayed in Italy a number of times & have generally been very disappointed by the breakfast offering but breakfast at the Romeo was excellent (a glass of Prosecco would have been welcome). We’re looking forward to our next night with them before flying home in10 days.

We stayed here our last night in for it’s convenient location to the airport and restaurants. The owners are very welcoming and hospitable. They were able to get us reservations at a fantastic local restaurant and even gave us a ride to dinner and the airport.

The hotel has a wonderful modern design, great rooms and a fantastic spa area. The staff are most friendly and accommodating. Conveniently close to the port (5mins walk) if you wish to take a ferry to Capri and also close to the main tourist sites in naples - we went everywhere on foot. If we return to Naples we couldnt imagine staying anywhere else!

Amazing staff great location and very comfortable rooms

This was our first time in Naples and the hotel was amazing. Just a few minutes walk to the centre and the harbour, this hotel is in the perfect location. The staff at the hotel are very attentive and professional. The design of the hotel is very modern and had all the requirements you would expect from a newly built hotel.

Amazing hotel, very polite staff. Rooms are very clean. Great food.

Staff was lovely and extremely helpful, and the breakfast buffet was one of the better ones we've seen. But we were put in a room on the second floor with a window with a crack running its entire width, which was fine because we didn't want to see the view anyway. Although the hotel is across the street from the pier, the view from our room was an ugly industrial parking lot. The room was also advertised as having air conditioning, but it is apparently a centralized system that only works when the hotel determines it's warm enough outside -- you don't get to decide. The solution from the front desk was to open the one small window in the room, which would let both the significant traffic noise in, as well as the bright white flashing Christmas lights strewn across the entire façade (we finally asked for a fan at 3 o'clock in the morning). Further, the bathroom walls and door are made of glass, and come with a motion sensor to turn the light on -- not a great idea when your partner gets up in the middle of the night to use the restroom and an uncontrollable light flashes on and wakes everyone up. Worst of all, the hotel is in a terrible part of town with dark, dirty streets and cheap restaurants close by; it felt like we were in a slum. An overall unpleasant experience.

Excellent service

Highly recommended- great accomodation. Very friendly and helpful staff. Breakfast is extraordinary.

very good

We had a nice stay. The city of Naples Italy is very dirty. Trash everywhere and garbage cans over flowing. The people on the streets are rude and not friendly towards tourists. The staff at the hotel were wonderful.

Excellent!!!! Staff very friendly and willing to help you and anything.

Beautiful hotel, very accommodating staff, excellent location

Everything was perfect except we weren't overly impressed with the food.