It was terrible, we have welcome drink and they didn’t give us, also was not comfortable the hostel, we try to take the breakfast at 9.05am and they said is already finish even when they said until 9.30, the receptionist bad customer service, always angry and doesn’t answer properly.

I am Silver customer so I have a welcome drink but the hostel don’t respect that, the people who are in there they are very unfriendly, we should remove this people there if they don’t want to work, ser Matt excellent but with these people make uglier the experience in this beautiful city.

Staffs helpful and friendly

Great location view matterhorn from your room

Clean private room with a view of the mountains. Excellent breakfast. Fairly close to the town and nit difficult to find.

Nice and clean hostel with a shared sink in each room. The shower stalls are clean, but a bit narrow (width: no enough to raise both elbows out to shoulder height) Good breakfast :) Just 1-2min walk from the bus stop. However, the bus doesn't come around as frequently as some other places. Also, it's a pretty small bus, so depending on your timing, it could get tough getting on board.

A good location to the local bus, quiet and good views

It's a great place to stay. It's clean and staff are friendly except from one kitchen staff who yelled at me in front of everyone having their breakfast at that time when I was getting coffee but instead of using their own mug, I've used my own flask to keep the coffee warm whilst having my breakfast. He just yelled 'NO NO NO. YOU CANNOT DO THAT. YOU CAN TAKE YOUR WATER BUT NOT COFFEE.' What's wrong with using you own flask? I'm not stealing their coffee? I'm drinking it with my breakfast. Is it now forbidden to use your own flask?

Unfortunately we stayed whilst a school group was staying. There was alot of running around the halls, screaming and shouting in the early morning and in the evening. You would have thought they would put the group in one building, but they were spread out all over the three buildings. The facilities were fine, but meal times were so loud that we had to eat ver quickly and leave. Optional Dinners were very worth it. Four courses and delicious. We also opted for fondue one night, delish! The beds were comfortable, the room was basic and clean. The shower played up abit, hot then cold. Overall it was good

Rooms were quite basic but was not there for the fancy rooms, delicious breakfast,, close to the bus stop, and close walking distance to all the restaurants etc.

My family of four stayed here in a 4 bed bunk room with bathroom. Worked fine for us for two nights. Pretty quiet and functional. Easy access from the Main Street. Staff were very helpful. Cold Breakfast was good. View of the Matterhorn was excellent.

Oldest guy at reception is very impolite Ithonk he is rasist he treated me as a criminal. I never use this place . Fxxx you MFr!

Great location, view Matterhorn early morning is beautiful

Clean and cosy

great view

The only down side (and a big one) is the staff. They seem to hate what they are doing as a job. The front counter man gave me a lecture about how I needed to change the past in order to make it so he didn't need to stay over his shift. Dude, it's the nature of that job so... make a decision and figure out if you are really a good fit for this type of job. The check in girl had no personality at all. Where are you finding these people? I've been in hostels in 31 countries and this staff was incredibly disappointing. Other than the really crappy staff they seem to hire, it was clean, had a great breakfast and a fantastic view of the Matterhorn. It's just funny how all that stuff seems so unimportant when you're being treated like garbage.

The property was clean and served breakfast. The views of the Matterhorn from the room was awesome.

We really enjoyed staying at the Hostel in Zermatt. Friendly and efficient staff. Wonderful views from our spacious and airy room (in a new building adjacent to main building.) Tasty and ample cold breakfast buffet.

water not available due to broken tap when we want to drink…only water in a jar..but by the time we want to refill ,the water has run out.Even when we want to take hot water late at night…the jar is empty. The chef on the day of arrival is not people friendly..giving us a stare when we boiled water in a kettle and when we wanted to eat noodle in a cup.Overall rating its ok,but this might not be in our list to stay anymore.

Everything was good.

The only bad thing. Is the property is a little far from the town center and is about a 15 min hump up that hill. Other than that is pace is amazing all around ! Staff was excellent and friendly!

The e bus has stop 100 feet from hotel lucuert stop. The hotel is clean and quiet. Breakfast is typical European style but lacks a full breakfast selection. Buying the dinner service 6-7:30 each night Is both affordable and good. Would stay here again. I stayed in many 4-star hotels and the Zermatt Youth Hostel is cleaner than 4-star offerings.

Good breakfast

The awful smell in the corridor to our room in303 - unbearable. I could never recommend a stay here based on that chemical- mildewy smell.

No towel, no soap, good breakfast and dinner

It was very nice , stayed there twice.

Not far from the slopes, nice stay, would stay again.

Nice hostrl..nice people working there, thank you gor the hospitality and the nice view

Great for a fuss free stay in the beautiful town of Zermatt! Just a thing to note is that check in is slightly late at 4pm, but there are lockers, so not the biggest issue.

Nice plac, Good location, Friendly staff. We will stay here again.

Easy comfortable and close enough to walk to train station.

Reasonable place to stay in Zermatt, 10 minutes walking to the closest list. Can see Matterhorn right out of the window. Breakfast is very good.