This is a very different type of “hotel”, with no staff present on the premises ! I knew this at the time of booking, but it still seems a bit odd as you walk past the empty reception desk and lobby area ! Everything is done remotely by text messages, a phone call and an electronic guide, which is provided after your booking is confirmed. A unique access code is sent to you to allow access to the main property and then in to your room. My room was clean, modern and extremely stylish. Quality fittings and furnishings have been used throughout. The bathroom was spotlessly clean, albeit on the small side. Tea and coffee facilities are provided in the room, along with a TV, hairdryer and a small air con unit. Plenty of pillow and cushion options are provided. My bed was fairly comfortable, but on the firm side. The hotel is close to the train station, and a short stroll from the seafront, so it is convenient for most things. Unfortunately, the adjoining restaurant was closed during my stay (Aug 16th/17th 2023), but unfortunately, this was not mentioned anywhere at the time of booking, or in any of the messages received from the remote hotel management team. Overall, it was a comfortable one night stay, in a different kind of accommodation, but it’s more of a plush rented room rather than a hotel, especially whilst the restaurant is closed for business. I was advised by the Donnini team that this will hopefully re-open again soon under new management.

Didn’t receive link as mentioned when booking to get door access code as not a manned reception. Called the number on main door and friendly staff member helped me gain access. I was an hour early so room wasn’t ready. I was also told the restaurant and bar were closed by the house keeping staff. It would have been good to know before booking as a solo female traveler I didn’t want to find somewhere else for dinner and breakfast. I was meeting a relative for a few hours so it also meant we had to go elsewhere to meet up. Room was lovely, very comfortable, good quality and good amenities. Plenty of parking at rear. Strong WiFi and central location

Bed was really comfortable and the air conditioning was invaluable as it was really hot outside.

The hotel has a great location if your visiting Ayr

Lots of clear communication from the hotel in the run up to the stay and during.

Clean and well appointed room. Well cooked good quality breakfast with a variety of options to choose from.

Absolutely lovely accommodation. Breakfast excellent. Staff very accomodating.

bar/restaurant closed monday/tuesday only open to 8.30 at night. no lift for heavy luggage. you had to request room cleaning. on the positive side breakfast excellent & staff friendly & helpful

The rooms themselves are great, and it was fine for our week working locally…that said it is the strangest hotel I have stayed in, it feels more like an air bnb. No one gat the hotel reception, you check in with a key code and if you don’t have the (very expensive)) breakfast then you don’t see or speak to anyone from the hotel. There is a phone number to call if you want you room services but they even complained when we wanted it serviced on two consecutive days. Restaurant only open Wed through Saturday and stoped serving at 7:15pm, that was no use to us as we work till 7:00pm Would I choose to stay here again.. I’m afraid the answer is no. Some people might like it but the nice rooms don’t outweigh the lack of staff and other inconveniences.

The room was very fomfortable, clean an well equipped. The breakfast was excellent and the service from the staff was professional snd friendly.

All good except I stayed for 2 nights and my room was not cleaned and tidied at all between the first night and the second . No fresh towels after the frost night bed not made bin not emptied . Apart from that a good stay .

Very odd not having any staff and the telephone helpline staff didn’t not know the hotel or any of its details ie breakfast time. I’m stil not sure about breakfast and never saw any staff so only had the continental choice.

We had a great stay over the weekend. The room was spacious and clean. The bed was extremely comfortable and the shower was brilliant. We had dinner in the resteraunt on the friday night and have to say the steak pie was amazing. We will definitely return and will be recommending the Kylestrom Hotel to friends amd family.