Staff very helpful

Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.

Perfectly good for the value. Good stay.

Staff were welcoming and helpful. Kitchen was closing by the time I arrived at 20:50, but I got a fantastic pizza. Good beer. Room was clean and comfortable, if a bit tired. Separate shower room and toilet were clean with quality toiletries. However ceiling light wasn't working. I'd stay again.

Very accommodating and friendly staff

Needs some TLC

Bit on the cool side no heating on

The owners and staff were very helpful nothing to much trouble Food excelent comfy beds lovely bedroom All in all great

Was very welcoming, clean and a good atmosphere. Nothing was too much trouble. Very close to shopping centre, local parks, shepton prison. Food was beautiful, owners lovely to chat too, always clean and tidy.

Great food dog friendly friendly staff

Nice convivial 4 night stay with very friendly hosts. Room was a good size abd clean. The bed was well made made and comfortable. The bathroom though not en-suite was a pace across the hall and huge well equiped and an excellent walk in wet room shower. The bar and restaurant area was has excellent cosie charm vett clean and tidy with a traditional skittle alley and nice beer garden. Although I didn't eat but saw the food which looked delicious and and was well received by fellow customers. Good local beers as well.

Nice welcome from owners. Excellent breakfast. Would stay again.

Very nice place comfortable

Very well managed and lovely place to stay. I wish I could have stayed more days. Very friendly restaurant and pub downstairs, everything taken care of. The area is accessible by bus in either direction (Wells or Bath) and the town itself is highly walkable. I would stay there again.

Room ok for the money. Food good but they did not have the likes off mushrooms or beans as listed. Breakfast was full English for £10.00 or a bacon sandwich was the same price.

Limited parking off site and the road was very noisy at night making hard to leave the window open. However the service was excellent, staff went out of their way to help with whatever they could, and after a late arrival the Chef made us an excellent meal even though service had stopped for the night. Very pet friendly, water bowls and pet bed offered on arrival

Stayed one night between visits to local area. Gentleman behind a very busy bar trying to deal with that plus us. Locals friendly as was the barman who manage to get us a table as we were stuck in traffic and arrived later than we had planned. Found parking near by so no issues there. Be aware shower/toilet room is shared with the other 3 bedrooms, no problem during our stay as don’t think there were any other guests. TV in room but no kettle as I was expecting as it’s on the list on my confirmation under home comforts. Looking at our paperwork on return home it does say coffee/tea in shared area under the header food and drink, this shared area was not pointed out to us. However there was a bottle of sparkling water in our room and as I said above we only stayed one night. We had to ask about the morning how to get out/what to do with the key. Also had to ask about the Wi-Fi code. Everything was very clean and toiletries were available in the shower room, towels in your room. We had a road side room, the windows are singled glazed and the road is noisy, especially when the lorries hit a dip in the road, it is also well lit by the outside street lamp. So if noise/light affects you be prepared with ear plugs and eye covers. We found the bed comfy but only one pillow each.

Wasn’t expecting to share a bathroom with 4 other rooms. But apart from that it was fine.

We had a great experience staying here - the owners are new and have only recently purchased the pub so they are still working on some areas. They seem like they are making a real effort and I think this will end up a really nice place to stay and eat / drink etc. We had dinner in the restaurant area and food and service was great. The room was fine - very clean and a good size. I found the mattress a little soft and not enough support but obviously this is subjective - some people do not like a firm mattress. Maybe two pillows per person or plumper pillows would be nice also. The shared bathroom is a good size and again was very clean. The new owners were friendly and also the barman was very helpful and polite and friendly. All in all we enjoyed our stay. Price was very reasonable also.

Disappointed welcome. No eye contact from any staff had to wait to be greeted. Person who greeted us didn’t recognise us after we had returned from a walk. We had to ask for a key. Had supper on eve we arrived. Food ok. Staff were discussing cash flow behind bar not a good sign. Bar ran out of several beers and they blamed unexpected no of people who came to play skittles. Perhaps another symptom of cash flow issues. We were locked out one evening as we returned from supper out (about 10.30pm), luckily hotelier was dozing watching tv so we knocked on window to get in. He had forgotten to tell us how to get in after hours. Room clean but no tea or coffee making facilities. No hairdryer. Only one pillow each. Wall mounted tv too small so difficult to read text on tv listing. Special planning in room dubious. Mirror not in useful place. Hadn’t realised it was a shared bathroom otherwise wouldn’t book. Hotelier was ironing outside our bedroom door. Cat cried outside bedroom door. Very noisy from traffic thundering along the road outside. Will not be returning.

Needs ensuite facilities but it is early days for them so excellent stay otherwise.very friendly atmosphere and excellent food-well done chef. Comes complete with VERY friendly cat!!!