Loved staying here. The staff was very friendly and helpful. Beautifully decorated. Very clean.

I went to check in. They wanted another 100 dollar charge for incidental charges and any damage we might do. We paid for the room last month. The hotel would not let us stay the night. Julie, the manager, said they would cancel the room and refund the charge.

Good hotel and clean. Would stay at again if I’m back in cloudcroft.

Stay was fantastic. Hotel is super welcoming, both the staff and the ambiance. Comfortable and cozy. Room was large with 2 comfy king beds, shower was a large walk in one. Very clean. Breakfast area is very cute with a great hot breakfast and good coffee! Little nooks everywhere with games and comfy chairs. Outside patio has a fire pit and seating that is nice. Really enjoyed our stay. Will most definitely stay again.

Very clean, modern property right in the mountains. Breakfast was good but one person making everything and serving so a bit much. Rooms are good sized and the bathrooms nice as well. Great shower! You can walk up the hill to the brewery. And a roaring wood fire greeted us in the lobby when we arrived.

Our short stay was incredible, what I really loved was the ceiling fan in room, that was sufficient enough for us, no hotel that we have stayed at has those. Did not disappoint.

Usually a good place to stay, but this time the room was dirty. The floor is loose and noise. The walls are paper thin and could hear everything from the next room.

Staff was fantastic, friendly, courteous, helpful. Hotel is new, fresh, clean, well-maintained, well-run. Management has put together a great team of employees that is a welcome change from many typical hotels. My favorite feature is their secure underground parking, protected from the elements and hotel outsiders. We wish they had self-service laundry facilities on premises, because their are no laundramats within 20 miles and 4500 feet of elevation (Alamogordo) -- and those are shabby -- go to Ruidoso Downs instead. Grand Cloudcroft Hotel is at nearly 9,000 feet of elevation, so if you have respiratory difficulties or problems, expect chronic shortness of breath. However, we will return to this very nice hotel in an amazing and refreshing microclimate. Thank you Mark, Julie, and staff.