When attempting to retrieve the keys from the automated Keysafe, the code provided did not work. I chatted with the Keysafe company and they stated the keys were not recorded as returned from the last user and to contact the property manager. Once I was able to actually speak with a person, she was very helpful and apologized for the inconvenience and was able to remotely unlock a box with keys. We get to the room (dorm) and one bedroom had wet towels and sheets hanging from everything but the rest of the area was clean. We made contact with property management and they said to just close the door and to ensure we had a clean room and bathroom and asked if everything else was ok. The smoke detector for the bedroom was on the counter in the kitchen with the battery out of it. This is a 4 bedroom off campus dorm NOT a condo rental. The furniture is very uncomfortable and the mattresses were very hard and cheap like you would find in a College Dorm setup. When returning the keys, I had to once again contact property management to unlock the box because now there is a different fob that was not with the keys. Other than the above, the unit worked for our needs.