It was the last week of the season, so understandable for some thing's. This hotel is definitely not a 5*. We have stayed at 4* and 5* at opening and closing weeks, this is no where near. The good - Branded drinks, JD, Smirnoff, Baileys. The soft furnishings, seating, pool area etc are all lovely and to a high standard. The not so good - No drinks menu at the bar, run out of mixers and drinks. The food selection was minimal, warm at best and struggled to put a meal together for the 3 sittings we attended (lunch, evening meal and breakfast). The staff all look fed up and do not want to be there. We didn't get offered a drink with any of our meals, not even a brew with breakfast. Our room was okay, not finished to 5* levels, the inside of the shower leans the wrong way so doesn't drain. A couple we spoke to had moved rooms 3 times and still wasn't great. From a far it looks lovely, but close up its dirty, when you go up in the lift the windows and lift view is full of cobwebs and dirt. We were really looking forward to a night here, he managed to get his money's worth in drinks! Wouldn't go back