At first staff demand payment for room I booked and pay for already. One staff member wasn’t patient with me while I search for payment receipt. Fortunately another staff member found the record of payment preventing me from paying double.

Couldn’t find booking so spent half hour at reception… then got to room to be woken up in the middle of the night by a staff member who had the wrong room.

A lot of work was being done when we were there. The usb lines didn't work.

You can hear noise from the hallway quite loudly. Also at 4am some staff member came into my room. They did ring the bell but I once I said "what do you need? They said "oh there is a guest in here!". I think they were with someone else and looking for a free room to go have some fun in. Note that the rooms do not have a window so that is good or bad depending on your situation.

I was not allowed to entre the airport

Liked that, convenient for long layover.

The hotel is very unique as it is airside at Terminal One and very easy to get to the departure gates. The biggest problem is that if you are not transit passengers you can’t access the hotel without checking in and going through security. It would be nice if this was mentioned on your website. We were very lucky that a very kind gentleman arranged for us to check in at least 8 hours early and go airside which enabled us to use the hotel. Other personnel landslide said we could not go airside at 5pm as checkin started at 2.15am. So at least we had a comfortable sleep before boarding our flight at 7.30 Sunday morning.

this was a lovely stay easy in transit of the airport no passport control security check when you arrive the room was nice and cold, very clean and quiet. lovely staff at the reception and in the hotel. easy and quick check in was in room in 3 minutes. no idea how people could ever give a negative feedback about this place. would def stay again hopefully soon on another stop and journey. thank you for your kindness