No way of controlling heating as aircon broken. So woke just after midnight extremely hot. No opening windows. Staff had no other suitable room avail so brought two small fans to my room which kept me up all night. Up at6am as a pilot flying 320 passengers. So can’t trust them again as can’t risk poor sleep. Terrible stay as no alternatives, no portable aircon units. They new things were broken !!!

Modern, clean and what you'd expect.

The place and staff was great! Very clean! Also close the the airport.

Brand new, immaculately clean hotel, with spacious rooms conveniently located near Heathrow. Other than that, hard no! They lock the room thermostats at 18°C (64°F) and there is virtually NO hot water as that is strictly regulated, as well. In order to get a lukewarm, barely tepid shower, you can't turn the cold on for more than a trickle, so I could not wash my hair. I was freezing anyway so it didn't matter. They did give us space heaters and other people had them, too so it's obviously a known issue, which is the opposite of eco-friendly. Fire alarms went off for 5 solid min at 12:30am and since the rooms have no phones, you can't call to see what's going on. Everything we needed, we had to go down to the lobby for. We had two rooms. My room had a somewhat working thermostat, but the thermostat in my friend's room wouldn't turn on. She was missing the latch on the back of her door to lock it with the swing bar. Beds are comfy but pillows thin and flat. No amenities to speak of other than a 3-in-1 pump in the shower. Such a shame because the place is brand new and very clean, but the corner-cutting is so bad and the rooms and hotel so frigid, that comfort was nowhere to be found. I slept in my robe. Hotels.com reached out to them after the heat/hot water issue, & the fire alarms going off. We were given a refund for the remainder of our stay & after 2 days, checked into another hotel, saving our first international travel from complete & utter disappointment.

Overnight stay before flying out from Heathrow. Fantastic quality for the price. Staff were very helpful

Hot water wasn’t working.

Comfy bed

The good: check-in is open 24h. The bad: everything else. But the worst by far was the smell. It permeates the 2nd floor and my room, too. Imagine a rotting corpse but it's clean and dusty.