The computers were down and I was told after spending 40 min in line that I would have to re-wait in line cause my room wasn't ready 1.5 hours after it was supposed to be... room was dirty and had stains on the chair and wall... now.. the only perk was the walk to the tacoma dome... it was worth it for that alone.. and the downsides were many

No elevators and stairwells smelled like a sewer

No elevators and stairwells smelled like a sewer

Great hotel. Thankful I was on lower floor with the broken elevator. Will stay there again

Great hotel. Thankful I was on lower floor with the broken elevator. Will stay there again

The front office personnel was excellent, great breakfast as well

Always treat me very well the staff are amazing and very friendly

The front office personnel was excellent, great breakfast as well

Always treat me very well the staff are amazing and very friendly

It was super affordable! HOWEVER, Definitely gives off the spooky haunted hotel vibes. I’m giving the benefit of the doubt that they did have renovations going on at the time. Just super eerie due to elevators being down and having to take a sketchy staircase to our room then having half of the electricity out in there. The employees were SUPER sweet and supportive! Completely understanding as well!

It was super affordable! HOWEVER, Definitely gives off the spooky haunted hotel vibes. I’m giving the benefit of the doubt that they did have renovations going on at the time. Just super eerie due to elevators being down and having to take a sketchy staircase to our room then having half of the electricity out in there. The employees were SUPER sweet and supportive! Completely understanding as well!

Food was good. Area around the hotel wasn't very safe. One elevator was broken. Staff very helpful.

Clean and quiet hotel. Friendly staff.

Clean and quiet hotel. Friendly staff.

I have stayed at this hotel dozens of times over the years and I kept returning due to the friendly custom service, clean rooms, and affordable rates. Unfortunately this time I was let down. The 1st room I was offered had the wall vent cover on the floor (immediately as you walk in causing me to trip) I replaced it into the wall and went about my evening,not a huge deal. Next I tried to turn on the lights on the console between the beds, there was no power to the lights, the outlets or the usb charging ports on that wall. At this point I went to the front desk and the person working that night was great. They immediately switched me to another room with working amenities. This room was smaller than the one I was in originally (I’m not sure if there was a difference in rates between the rooms and was never addressed) The first night went fine after that. The next morning I went to use the in room coffee maker only to find a weird insect where the coffee pod goes. I used a piece of TP to gently dispatch the bug for identification before taking a shower, within minutes the bathtub was filling at my feet, not draining at all. In addition to a dirty toilet, I was not happy .I then took my weird bug and returned to the front desk where I was met with an older employee who seemed curious by the bug but not concerned. I told them where the bug was found and also let them know about the clogged drain in the shower. Nothing was done about it, not even a replacement coffee pot.

Food was good. Area around the hotel wasn't very safe. One elevator was broken. Staff very helpful.

I have stayed at this hotel dozens of times over the years and I kept returning due to the friendly custom service, clean rooms, and affordable rates. Unfortunately this time I was let down. The 1st room I was offered had the wall vent cover on the floor (immediately as you walk in causing me to trip) I replaced it into the wall and went about my evening,not a huge deal. Next I tried to turn on the lights on the console between the beds, there was no power to the lights, the outlets or the usb charging ports on that wall. At this point I went to the front desk and the person working that night was great. They immediately switched me to another room with working amenities. This room was smaller than the one I was in originally (I’m not sure if there was a difference in rates between the rooms and was never addressed) The first night went fine after that. The next morning I went to use the in room coffee maker only to find a weird insect where the coffee pod goes. I used a piece of TP to gently dispatch the bug for identification before taking a shower, within minutes the bathtub was filling at my feet, not draining at all. In addition to a dirty toilet, I was not happy .I then took my weird bug and returned to the front desk where I was met with an older employee who seemed curious by the bug but not concerned. I told them where the bug was found and also let them know about the clogged drain in the shower. Nothing was done about it, not even a replacement coffee pot.

Check in was great. Room was chilly, I turned thermostat up to 80, nothing. No hair dryer. Breakfast was ok, liked the waffle and juice.

Check in was great. Room was chilly, I turned thermostat up to 80, nothing. No hair dryer. Breakfast was ok, liked the waffle and juice.

First, the included breakfast was really good. The room was nice and the price was good. The bad, the coffee pot was missing the carafe and basket. I called and asked for a replacement. They never came. Next, the vending machines are a disaster! It did not dispense the items until the 4th try and by then it had rung up $35 in imaginary charges. Had to complain to credit card company causing my card to be shut down and a new one to be sent to me. Oh well.

First, the included breakfast was really good. The room was nice and the price was good. The bad, the coffee pot was missing the carafe and basket. I called and asked for a replacement. They never came. Next, the vending machines are a disaster! It did not dispense the items until the 4th try and by then it had rung up $35 in imaginary charges. Had to complain to credit card company causing my card to be shut down and a new one to be sent to me. Oh well.

We went for the P!NK concert since it is next to the tacoma dome we walked over. However when we arrived the computers were down and it was a 30ish minute wait in line. They only had one elevator that worked. Booked a room with 2 beds and ended up with just one full size.

This was the worst experience ever and the rooms were filthy and the hotel was a mess one elevator and one fire exit waited 3 1/2 hours for our room to be cleaned and then when we were given the keys there were still people in the room and it still was not clean the beds were something out of a horror movie ! I would not recommend this place and they were not sorry about anything! I think their policy on line said they were supposed to take care of you if the fail to accommodate you and they have not even returned my payment!

Arrived at hotel, front desk woman was very nice and accommodating. Check in was very fast.

Staff was very friendly and attentive. Area at elevator on my floor was filthy and garbage can was over flowing.

clean, breakfast good

Yes

Love the location and locked car garage!

Older

The best place to stay if you're going to an event at the Tacoma Dome.

I did not get the room I booked and paid for. The bed I did get was dirty and had trash/food in it.

The parking is in a locked garage which is safe, but not convenient.