Please maken all room are dust and wipe down good all touch area other than that i live coming here

Please maken all room are dust and wipe down good all touch area other than that i live coming here

Secure property and very good front desk staff. The morning breakfast is superb. However the room was not well cleaned when arrived. There were long dark women's hairs in the bathtub and the bathroom floor was not cleaned well and dirty. The floor of the unit had scraps of paper. It looked like someone did a quick job straighten the unit up before my arrival, but not really cleaned. They did not clean my unit while I was there despite putting out the "please clean unit" sign on the door around 9:30 AM. I told the front desk when I returned that evening. The front desk apologized and gave me towels. There were some black bugs crawling around the walls and floor that I killed. Even the would do a better job of cleaning and get rid of the bugs, the facility is otherwise fine.

it was a nice stay

it was a nice stay

This was not at all as expected. The room was dirty, and including several things that didn’t work properly. The floor had a huge sticky spot that we blocked off to avoid walking on. The A/C rattled so loud that even with ear plugs we could not sleep. The fridge spoiled all of our food as it didn’t keep things cold. There was a large amount of black mold in the corner of the bathroom by the tub. The toilet was filthy and disgusting. The worst part of all was that I booked this so my kids would be occupied and have fun using the pool and hot tub. Since the weather was cold they got their swimming suits on and got into the the hot tub just to find out it was freezing cold. No one told us, there were no signs posted anywhere. After this they were freezing and all we got from the front desk was, “ Sorry we haven’t had it fixed yet”. As we were packing up to leave my husband went outside to bring some luggage to the car and saw a woman (sorry to be blunt here but she was a hooker) wearing nothing but a thong and jacket. I’m so thankful my kids weren’t out there to see this sight. I used to think best western’s were all held to a higher standard but clearly they are not!

This was not at all as expected. The room was dirty, and including several things that didn’t work properly. The floor had a huge sticky spot that we blocked off to avoid walking on. The A/C rattled so loud that even with ear plugs we could not sleep. The fridge spoiled all of our food as it didn’t keep things cold. There was a large amount of black mold in the corner of the bathroom by the tub. The toilet was filthy and disgusting. The worst part of all was that I booked this so my kids would be occupied and have fun using the pool and hot tub. Since the weather was cold they got their swimming suits on and got into the the hot tub just to find out it was freezing cold. No one told us, there were no signs posted anywhere. After this they were freezing and all we got from the front desk was, “ Sorry we haven’t had it fixed yet”. As we were packing up to leave my husband went outside to bring some luggage to the car and saw a woman (sorry to be blunt here but she was a hooker) wearing nothing but a thong and jacket. I’m so thankful my kids weren’t out there to see this sight. I used to think best western’s were all held to a higher standard but clearly they are not!

very noisy room can't sleep at all, its hard need help especially the hotel attendance barely English .