The wifi in the room is very very bad. In main area is perfect. Was very surprised to have such weak signal in such 5 * hotel. Complained many times but nothing is done. Was served burger in the restaurant with very old and hard bun. The restaurant manager was very professional and tried to fix the issue by offering fruit and sweet. Thanks to him for that.

The wifi in the room is very very bad. In main area is perfect. Was very surprised to have such weak signal in such 5 * hotel. Complained many times but nothing is done. Was served burger in the restaurant with very old and hard bun. The restaurant manager was very professional and tried to fix the issue by offering fruit and sweet. Thanks to him for that.

Nice staff and location. Food wasn't a bright spot.

Nice staff and location. Food wasn't a bright spot.

We liked the pool, but the room was definitely not 5 star, the floor in the room was very uneven, the door would not close properly. The porter was very friendly, but reception staff were not so friendly. Bees feast was very average, and all very expensive, did not meet expectations.

We liked the pool, but the room was definitely not 5 star, the floor in the room was very uneven, the door would not close properly. The porter was very friendly, but reception staff were not so friendly. Bees feast was very average, and all very expensive, did not meet expectations.

Great amenities, clean, excellent location near metro, and wonderful people! One person who very much stood out is Hassina (who works in the business lounge). She truly elevated our experience because of her professionalism, warmth, and attentiveness. She always made sure that we (and actually all the guests) felt comfortable and received everything we needed. She helped answer all of my family’s questions and, despite our multiple requests, she never made us feel like an imposition. She also managed a beautiful and tasteful buffet in a space that was impeccably clean. We always looked forward to seeing her for breakfast or happy hour.

Great amenities, clean, excellent location near metro, and wonderful people! One person who very much stood out is Hassina (who works in the business lounge). She truly elevated our experience because of her professionalism, warmth, and attentiveness. She always made sure that we (and actually all the guests) felt comfortable and received everything we needed. She helped answer all of my family’s questions and, despite our multiple requests, she never made us feel like an imposition. She also managed a beautiful and tasteful buffet in a space that was impeccably clean. We always looked forward to seeing her for breakfast or happy hour.

Furniture in the room is very outdated and needs to be replaced. The carpet in the room is not a plus for people who have allergies. In our opinion it is not worth the 5 stars it gets.

Furniture in the room is very outdated and needs to be replaced. The carpet in the room is not a plus for people who have allergies. In our opinion it is not worth the 5 stars it gets.

Terrible experience, unfriendly staff, and very poor quality compared to the price that you pay. Overall, never booking another stay there.

Terrible experience, unfriendly staff, and very poor quality compared to the price that you pay. Overall, never booking another stay there.

An outstanding hotel from check in until departure.

An outstanding hotel from check in until departure.

Good hotel, facilities, services and staff, but needs an upgrade to latest 5 star standards.

Good hotel, facilities, services and staff, but needs an upgrade to latest 5 star standards.

Overall it's a really nice hotel to stay. It's not a resort as such, it's very much suited for business. For the price you are paying per night I would have expected more.

Overall it's a really nice hotel to stay. It's not a resort as such, it's very much suited for business. For the price you are paying per night I would have expected more.

Booked the most expensive room and got a smaller room as they gave my room to the guest who wanted to extend their stay (as they said) I also had $100 stolen from the room I assume from the cleaner Dirty bed sheets were not changed. And one day The room was not cleaned. Called at boot for it to be cleaned. Came back around around 6pm was not cleaned when called service they said the cleaners are gone home Room food service was very bad. Over all I paid over £1200 for 4 night and I’m very disappointed with my choice

Booked the most expensive room and got a smaller room as they gave my room to the guest who wanted to extend their stay (as they said) I also had $100 stolen from the room I assume from the cleaner Dirty bed sheets were not changed. And one day The room was not cleaned. Called at boot for it to be cleaned. Came back around around 6pm was not cleaned when called service they said the cleaners are gone home Room food service was very bad. Over all I paid over £1200 for 4 night and I’m very disappointed with my choice

Bathroom and toilet not clean. Poor mini bar offer Terrible and expensive food. You can’t eat it!! When I complained they said thank you for the feedback but still charged me for the food that I couldn’t even eat. All area were smoking areas. I have asthma and had a baby so nowhere was comfortable for me to sit or relax in that hotel. I do not recommend it’s not worth the price tag. It doesn’t deserve 5 star at all. Not even 3!

Bathroom and toilet not clean. Poor mini bar offer Terrible and expensive food. You can’t eat it!! When I complained they said thank you for the feedback but still charged me for the food that I couldn’t even eat. All area were smoking areas. I have asthma and had a baby so nowhere was comfortable for me to sit or relax in that hotel. I do not recommend it’s not worth the price tag. It doesn’t deserve 5 star at all. Not even 3!

5 Star service and accommodation at a very reasonable price. I would definitely book again.

5 Star service and accommodation at a very reasonable price. I would definitely book again.

Very friendly and welcoming staff

Very friendly and welcoming staff

I was on a business trip to Algiers, and very much expecting the 5* hotel to be great. The check in was very good and speedy. My room was not so good although the bed was comfortable , the rest was disappointing in terms of bathroom and furniture... Like a 3*. The room cleaning was fine but they never replenished the shampoos etc and when I phoned up to advise I wanted them renewed someone came but never actually replaced them. I had one other problem where I was advised someone would come but they didn't. To set a standard as a good hotel you need to improve and do more than you are now. I will never stay there again as there is a new Hyatt hotel just opened at the airport and that will be my next hotel when I return. The pool had very bad standard if music playing all the time...it was way too loud to block out with my own headphones, it was like a home made dance e-jay song that was on constant repeat. Maybe I'm getting old ? Breakfast and breakfast staff was good

This is a lovely hotel, with great service and comfortable rooms. I found the beds superior to other Sofitel properties. I love that the pool is heated and half indoor, half outdoor, as we could use it happily in mid-March. The immediate proximity of the beautiful Hamma Gardens (to which Sofitel customers have complimentary access) gives the opportunity for lovely walks through the greenery. Aside from that, there really isn't much in the direct vicinity of the hotel. With the industrial harbour in front, I really didn't want to walk anywhere from the hotel. In order to get downtown, one needs to get a taxi at a cost of 1'000 dinars (approx USD 8.5)

This is a lovely hotel, with great service and comfortable rooms. I found the beds superior to other Sofitel properties. I love that the pool is heated and half indoor, half outdoor, as we could use it happily in mid-March. The immediate proximity of the beautiful Hamma Gardens (to which Sofitel customers have complimentary access) gives the opportunity for lovely walks through the greenery. Aside from that, there really isn't much in the direct vicinity of the hotel. With the industrial harbour in front, I really didn't want to walk anywhere from the hotel. In order to get downtown, one needs to get a taxi at a cost of 1'000 dinars (approx USD 8.5)

Close from the airport and the city. Beautiful hotel. Tasty breakfast buffet. Polite staff.

Close from the airport and the city. Beautiful hotel. Tasty breakfast buffet. Polite staff.

The breakfast buffet is excellent, the service was excellent and the mangers were available at all time if you have any issue or request.