Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Resort in Hilo, HI
2 ospiti · 1 camera da letto · 1 vasca
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Include gli elementi essenzialiGiardino, Piscina, Cucina o angolo cottura e altro ancora
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A proposito di questo hotel
Ocean-view hotel with 2 bars/lounges, near Coconut Island Park
Catch some rays at the beach, practice your swing at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite golf course, or enjoy snorkeling.
Weekly housekeeping is available.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.
Catch some rays at the beach, practice your swing at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite golf course, or enjoy snorkeling.
Weekly housekeeping is available.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Servizi
Piscina
Aria condizionata
Cucina o angolo cottura
Internet/Wi-Fi
Lavanderia
Balcone o patio
TV
Giardino
Mappa di Hilo, HI
Attrazioni nelle vicinanze
Camere disponibili
Room, 1 King Bed, Non Smoking
Letti non specificati • 28 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Room, 1 King Bed, Lanai, Oceanfront (Corner)
Letti non specificati • 32 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Junior Suite, 1 King Bed, Non Smoking, Oceanfront
Letti non specificati • 69 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
Letti non specificati • 51 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Suite, 2 Bedrooms (KAMEHAMEHA)
Letti non specificati • 106 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
€€€€
Recensioni
2.0
I booked because I had known this hotel had undergone significant renovation's. Also to my surprise was this hotel is VALET PARKING ONLY. In little old Hilo, come on Hilton READ THE ROOM. I am from Hilo and I can tell you there is not one business or hotel that mandates valet parking. I wish I had been notified about this prior to check in but had I, I probably would’ve canceled. And boy do I wish I did. It’s an obvious cash grab for a failing hotel.
I had no issues with the staff they were great but the executives who are running this place are out of touch.
Over all I was deeply disappointed upon getting to my room there were putty marks all over the walls and the original windows peeling all over the floor.
The elevator set off a fire alarm my first morning and then was out of commission my week long stay making getting up or down a pain.
5.0
Check-in was super fast and easy. Michael was very helpful in setting up the luau. The resort is beautiful surrounded by amazing flowers and tropical foliage. The pools are spacious and kept very clean. Even though the hotel is not new, it is kept very well maintained. The mantra ray night snorkeling adventure is right off the hotel, also.
1.0
Extremely disappointed. Upon arrival we were informed the room we booked 6 months prior was not available (corner king with lanai) They stated they were"downgrading"us to a double queen at the reception desk. I asked why and the receptionist said its not my fault you booked through expedia. You should have booked directly through us and said that hotels.com rents out rooms that are not available all the time and they shouldn't. I stated they should compensate us back for the downgraded room. She refused compensation in any way stating the room was nice. We were tired after flying all day and it was late. We were left with no options but to stay. So what started bad only got worse. The room is nothing like the pictures. It is dated with torn carpet. We had to step over exposed tack strip every time we walked to the bathroom. The pictures were ripped off the walls. There was mold actively blowing out of the vent. One bed was unusable as the position of the vent blew mold directly in your face. The balconies were so rusted they looked like the building should be condemned. I did not feel safe to walk out on them. Honestly I have stayed in nicer rooms that cost $49 a night and not $300+fees. No self parking, only valet but you can park on the street and walk. With the mandatory resort fees you receive two "free" drinks at the bar. My husband drank one and within minutes was vomiting. We will never stay here again.
5.0
Wonderful place to stay for the weekend of our wedding. Thank you for the chocolate, cookies treats and free drinks. Nice place for morning walks.
5.0
Wonderful place to stay for the weekend of our wedding. Thank you for the chocolate, cookies treats and free drinks. Nice place for morning walks.
5.0
We had an amazing time from the moment we called to see if we could get an early check-in and got the blessing from Megan who gave us the go ahead to come on in as they already a room ready for us. We had a corner oceanfront room and - even on the stormy Rainy day - it was just so wonderful to sit out on the balcony enjoying the view. We were so relaxed and it was just a dream getaway. We definitely intend to stay at The Grand Naniloa anytime we stay in Hilo in the future.
3.0
Upon arrival we were assisted by a desk clerk who we had difficulty understanding as she has a heavy oriental accent. ( returned later in the day to get a clearer understanding of the room and daily rates.
Although we didn’t report it, there were these weird looking roaches (?) in the bathroom, on desk top and 1 on my bed. Photos attached. We didn’t report it because our friends had no problem in their room and we wanted to be close to their room. When we checked in we were told the hotel was totally booked and we may not be able to even be on the same floor.
5.0
We had an amazing time from the moment we called to see if we could get an early check-in and got the blessing from Megan who gave us the go ahead to come on in as they already a room ready for us. We had a corner oceanfront room and - even on the stormy Rainy day - it was just so wonderful to sit out on the balcony enjoying the view. We were so relaxed and it was just a dream getaway. We definitely intend to stay at The Grand Naniloa anytime we stay in Hilo in the future.
3.0
Upon arrival we were assisted by a desk clerk who we had difficulty understanding as she has a heavy oriental accent. ( returned later in the day to get a clearer understanding of the room and daily rates.
Although we didn’t report it, there were these weird looking roaches (?) in the bathroom, on desk top and 1 on my bed. Photos attached. We didn’t report it because our friends had no problem in their room and we wanted to be close to their room. When we checked in we were told the hotel was totally booked and we may not be able to even be on the same floor.
4.0
This was my second time staying at the Grand Naniloa Hotel and it was better than the first time (thought the first time was great too!). Front Desk Associate Aisha was very nice and kind to me. I mentioned in passing I was there for the Honoka`a Renaissance Festival, but unfortunately traveling solo since my spouse was currently deployed. She was nice enough to go ABC (Above and Beyond the Call) to accommodate my (impromptu) room preference request.
PM Bartenders "Great" Scott and Robert - my first night there, I made friends at the bar with a gaggle of people (we were kind of loud and cracking jokes) but "Great" Scott and Robert were so friendly, provided great service and made us all feel like friends at the end of the night.
For being a solo traveler, I did not feel alone. Mahalo!
4.0
This was my second time staying at the Grand Naniloa Hotel and it was better than the first time (thought the first time was great too!). Front Desk Associate Aisha was very nice and kind to me. I mentioned in passing I was there for the Honoka`a Renaissance Festival, but unfortunately traveling solo since my spouse was currently deployed. She was nice enough to go ABC (Above and Beyond the Call) to accommodate my (impromptu) room preference request.
PM Bartenders "Great" Scott and Robert - my first night there, I made friends at the bar with a gaggle of people (we were kind of loud and cracking jokes) but "Great" Scott and Robert were so friendly, provided great service and made us all feel like friends at the end of the night.
For being a solo traveler, I did not feel alone. Mahalo!
2.0
From valet through check-in, the customer service is beyond amazing. Unfortunately, my great deal was in a wing yet to be rehabbed. The huge gaps around the door and its frame was amazing - a nightlight and a major fire hazard in one.
2.0
From valet through check-in, the customer service is beyond amazing. Unfortunately, my great deal was in a wing yet to be rehabbed. The huge gaps around the door and its frame was amazing - a nightlight and a major fire hazard in one.
4.0
Property is undergoing much needed renovation. But overall the service is good.
1.0
This hotel is absolutely awful I have no idea why Hilton wants to add their name to this disgusting property. I think Paris should tour this property im sure she would be thoroughly disgusted. Its old dirty definitely not a 4 star as they represent I would barely give it 2 stars. Stay away!
1.0
This hotel is absolutely awful I have no idea why Hilton wants to add their name to this disgusting property. I think Paris should tour this property im sure she would be thoroughly disgusted. Its old dirty definitely not a 4 star as they represent I would barely give it 2 stars. Stay away!
4.0
Property is undergoing much needed renovation. But overall the service is good.
1.0
For an establishment, charging premium prices, you’d expect some level of upkeep. But no, it seems to have taken vintage to a new level of neglect. The rooms are outdated to say the least. Old carpets, and furniture that looks like it’s been scavenge from a yard sale complete with stains. The only good thing I can say is the front desk staff was friendly.
1.0
For an establishment, charging premium prices, you’d expect some level of upkeep. But no, it seems to have taken vintage to a new level of neglect. The rooms are outdated to say the least. Old carpets, and furniture that looks like it’s been scavenge from a yard sale complete with stains. The only good thing I can say is the front desk staff was friendly.
4.0
We arrived a little early for check in, our room wasn't ready (which to be fair we knew this may be the case). By the time it WAS ready it was almost an hr past check in time. Upon getting to the room, we got hot in tbe face with what can only be described at horrific body odor of persons morally opposed to bathing (perhaps this was the check in delay?). Once the room aired out it was pleasant and was the beautiful ocean view we requested. The room did have small cockroaches that seemed to go wild at night. The staff addressed this as soon as we reported it. Long black hairs on tbe bathroom floor and on the pillow cases that are not mine (im blonde) was a little unnerving. On site restaurant was good and staff were accommodating. Free daily drinks is a nice touch (2 from the bar daily, from a specific menu, and a coffee water and juice station available as oftern as you'd like in the lobby) and cookies on arrival was appreciated. Valet parking only at $25 a day, unless you're lucky enough to find street parking which we were. Overall a pleasant trip with great staff, but the cleanliness of the room left a little to be desired.
4.0
We arrived a little early for check in, our room wasn't ready (which to be fair we knew this may be the case). By the time it WAS ready it was almost an hr past check in time. Upon getting to the room, we got hot in tbe face with what can only be described at horrific body odor of persons morally opposed to bathing (perhaps this was the check in delay?). Once the room aired out it was pleasant and was the beautiful ocean view we requested. The room did have small cockroaches that seemed to go wild at night. The staff addressed this as soon as we reported it. Long black hairs on tbe bathroom floor and on the pillow cases that are not mine (im blonde) was a little unnerving. On site restaurant was good and staff were accommodating. Free daily drinks is a nice touch (2 from the bar daily, from a specific menu, and a coffee water and juice station available as oftern as you'd like in the lobby) and cookies on arrival was appreciated. Valet parking only at $25 a day, unless you're lucky enough to find street parking which we were. Overall a pleasant trip with great staff, but the cleanliness of the room left a little to be desired.
2.0
Not impressed. Have spent years of travel to foreign countries and never experienced bed-bugs in my life. Welcome to Hilo Hilton bed-bug hotel. Staff was great and gracious and accommodating but the hotel needs serious upgrade and renovation. Hopefully as a Hilton Honors Member they will read this review and take it to heart. Aloha
2.0
Not impressed. Have spent years of travel to foreign countries and never experienced bed-bugs in my life. Welcome to Hilo Hilton bed-bug hotel. Staff was great and gracious and accommodating but the hotel needs serious upgrade and renovation. Hopefully as a Hilton Honors Member they will read this review and take it to heart. Aloha
5.0
We stayed at this hotel as a part of our trip to Hawaii. It is close to the airport which was a huge plus after a long day of travel. The ground is beautiful and well kept. A restaurant is on site and the food and service was really good. I loved my room and the view. Bed was very comfortable and room is spacious. I would definitely recommend this hotel and I would definitely stay here again.
5.0
We stayed at this hotel as a part of our trip to Hawaii. It is close to the airport which was a huge plus after a long day of travel. The ground is beautiful and well kept. A restaurant is on site and the food and service was really good. I loved my room and the view. Bed was very comfortable and room is spacious. I would definitely recommend this hotel and I would definitely stay here again.
3.0
Very disappointed for what we saw on the internet. The building and especially the rooms need updating. Our room which was 436, corner room was like staying in a hotel on the over side of the railroad tracks. Rusty chrome, cracks in the tile in the bathroom, we were even scared to go out on our wrap around deck, paint peeling off, cracks in the cement, railing was in awful shape. The bathroom sink had so many cracks in it, we were afraid to touch it as it would come apart. The crack in the room door gave so much light in that we almost didn’t have to turn on the light switch.
3.0
Very disappointed for what we saw on the internet. The building and especially the rooms need updating. Our room which was 436, corner room was like staying in a hotel on the over side of the railroad tracks. Rusty chrome, cracks in the tile in the bathroom, we were even scared to go out on our wrap around deck, paint peeling off, cracks in the cement, railing was in awful shape. The bathroom sink had so many cracks in it, we were afraid to touch it as it would come apart. The crack in the room door gave so much light in that we almost didn’t have to turn on the light switch.
5.0
It was amazing. The staff was excellent. Definitely worth coming back to.
5.0
It was amazing. The staff was excellent. Definitely worth coming back to.
4.0
Overall the hotel was amazing! Staff was welcoming, friendly and accommodating. The location on the bay was gorgeous! The two structures on each side of the hotel were rundown, condemned and caused concern for safety
4.0
Overall the hotel was amazing! Staff was welcoming, friendly and accommodating. The location on the bay was gorgeous! The two structures on each side of the hotel were rundown, condemned and caused concern for safety
8.0
It was our first time to Hilo, HI. We wanted a nice place to relax. This was the place. The staff, food and drinks at the hotel were great. We had a beautiful ocean front room. They even had a wonderful live Hawaiian band that played music in the bar area in the evenings.
10.0
Front desk staff very helpful — especially Aisha.
10.0
Great place to post up and have fast drivable access to Hilo. The on-site restaurant is good and the beds are comfortable
3.0
I was debating on how many stars to give. It definitely doesn’t deserve 5 stars. The place is worn down even though they keep the outside looking nice. They have a nice gift shop. They have good food. They also offer rentals for things like kayaks and snorkels. My problem is it said it was pet friendly and they charge you a fee for a pet friendly room. They charge a $250 nonrefundable deposit on top of that. They charge $25 for vallet parking. Charge for various other things that typically are included with a room. The rooms are definitely outdated so it doesn’t feel clean even though it is. The area around the hotel seems to have a lot of sketchy people. If you are a smoker there is only one area and you have to stand in the direct sun. The workers are very nice. It’s not worth the cost.
3.0
I was debating on how many stars to give. It definitely doesn’t deserve 5 stars. The place is worn down even though they keep the outside looking nice. They have a nice gift shop. They have good food. They also offer rentals for things like kayaks and snorkels. My problem is it said it was pet friendly and they charge you a fee for a pet friendly room. They charge a $250 nonrefundable deposit on top of that. They charge $25 for vallet parking. Charge for various other things that typically are included with a room. The rooms are definitely outdated so it doesn’t feel clean even though it is. The area around the hotel seems to have a lot of sketchy people. If you are a smoker there is only one area and you have to stand in the direct sun. The workers are very nice. It’s not worth the cost.
2.0
The bathroom sliding door was broken and would not close properly. The room is weathered and outdated. The sliding gl
8.0
Best Hilo has to offer.
2.0
The bathroom sliding door was broken and would not close properly. The room is weathered and outdated. The sliding gl
10.0
Beautiful hotel with excellent service.
Domande frequenti
Quanto costa questo resort rispetto ad altri a Hilo?
Il prezzo medio per un affitto a Hilo è 208 € per notte. Questo affitto è 18 € sopra la media.
Il parcheggio è incluso in questo resort?
Il parcheggio non è specificato tra i servizi disponibili per Grand Naniloa Hotel Hilo - a Doubletree by Hilton. Per ulteriori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo resort?
Sì, presso Grand Naniloa Hotel Hilo - a Doubletree by Hilton è disponibile una piscina. Buona nuotata!
Grand Naniloa Hotel Hilo - a Doubletree by Hilton accetta animali domestici?
Purtroppo questo resort non è pet-friendly. Provare a cercare di nuovo e filtrare per "Animali ammessi"
Quali servizi sono disponibili presso Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Abbiamo trovato 8 servizi per questa struttura in affitto, tra cui piscina, aria condizionata, cucina o angolo cottura, internet/wi-fi e lavanderia.
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