Most everything was good especially pool. My big issue was they did not let my wife in the restaurant because of her shoes, our meal was prepaid, I had not seen my wife in 2 weeks. Very bad look for such an expensive hotel. Also staff called my room when do not disturb sign was on an we were asleep. One more thing about blankets are very very thin, they stuff them inside heavy sheets to make them look larger.

Nice hotel with fantastic services. The fixtures in the room is a bit dated though. Wasn’t too impressed that the toilet roll holders are covered with stains n beginning to rust. Not what i expect to see under the Shangri-la brands.

Nice hotel with fantastic services. The fixtures in the room is a bit dated though. Wasn’t too impressed that the toilet roll holders are covered with stains n beginning to rust. Not what i expect to see under the Shangri-la brands.

It was a relaxing stay to just lay around and do stuff on a restfull mode

It was a relaxing stay to just lay around and do stuff on a restfull mode

The staff were so willing to offer assistance

This was the worst service ive ever had at shangrila and ive stayed at many around the world. The lobby lounge food has no taste and they took 40 minutes to serve my dad a burger. I told the staff my escabeche had no flavour and the server took it back to the kitchen and told the chef. Upon check out she didnt even comp it on our bill. The employee at check out had to run to accounting and then find the lobby manager for a refund approval. There has to be a bettet system, because not only was he hassled i also lost 30 minutes travel time to my next destination. For the free parking, the front desk only gave my dad a green sleep. In order to have free parking we needed a white slip. We were held hostage in the parking lot for another 30 minutes until my dad paid the 500 php fee for not having a white ticket, eventhough we were patrons of the hotel and had a 7k php balance upon check out. I was so upset, i went back to the front desk and they apologized and refunded the 500 php. Save urself the hassle and just go to the W or the Hyatt. Its not even about the money spent on accomodations, its just a headache having to explain to staff what appropriate customer service is. They just kept saying sorry po thats the way things are. Clearly not because we got the refund.

Ambience, live music, personal care

Ambience, live music, personal care

Amazing hotel, grand building. F&B staff very accommodating. I feel Front desk staff should have the same service mindset as F&B staff.

Staff are very friendly, hospitable, a great attention to details and always there to help. Best location, very clean, comfortable sleep and most of all the upgrade on the Horizon Club. Best decision ever, the food, drinks and service is above extraordinary! Applause to the chef with all his bite size servings special. You made my hotel r stay experience a bar higher! Hard to top.

Amazing hotel, grand building. F&B staff very accommodating. I feel Front desk staff should have the same service mindset as F&B staff.

At checking in, I have asked to arrange car drop off for me at a specific time to a place in Makati. The counter staff has “carefully” entered it into the computer and has repeated the time and place to confirm me. However, when I supposed to get the car at that specified time, the concierge staff told me there was no such booking. Luckily the staff could immediately help me arrange it again. In fact, such incident has happened in my last visit.

At checking in, I have asked to arrange car drop off for me at a specific time to a place in Makati. The counter staff has “carefully” entered it into the computer and has repeated the time and place to confirm me. However, when I supposed to get the car at that specified time, the concierge staff told me there was no such booking. Luckily the staff could immediately help me arrange it again. In fact, such incident has happened in my last visit.

Staff are very friendly and helpful.

My comment regarding “Property Condition and Facilities” was due to the condition of the flooring in my room, Room #2719, as there were a few hidden spots of wear and tear including an area as if bleach had spilled on the surface.

My comment regarding “Property Condition and Facilities” was due to the condition of the flooring in my room, Room #2719, as there were a few hidden spots of wear and tear including an area as if bleach had spilled on the surface.

The property is aging, there are better options available at this price point. But Shangri La still has that old school charm to it. Recommended for few nights

The property is aging, there are better options available at this price point. But Shangri La still has that old school charm to it. Recommended for few nights

Free parking if u have a car. For the nightly rate price though, I wish they will offer free or discounted shuttle to and from airport… food choices and restaurant choices were excellent.

Free parking if u have a car. For the nightly rate price though, I wish they will offer free or discounted shuttle to and from airport… food choices and restaurant choices were excellent.

I will continually stay at the Makati Shangri-La. I may return more frequently to Manila because of my experience at this property. I used to stay at the Intercontinental. I suggest that they have at least one news channel from USA.

The staff at Shangri-La, mainly young Filipino men and women, including the drivers of the airport transfers and the Circle Events buffet servers and chefs, do their best to serve the hotel’s customers. Everyone was attentive and responsive to our requests during our stay.

The staff at Shangri-La, mainly young Filipino men and women, including the drivers of the airport transfers and the Circle Events buffet servers and chefs, do their best to serve the hotel’s customers. Everyone was attentive and responsive to our requests during our stay.

I will continually stay at the Makati Shangri-La. I may return more frequently to Manila because of my experience at this property. I used to stay at the Intercontinental. I suggest that they have at least one news channel from USA.

Everything at this property was excellent with one exception. The lobby lounge service is hit or miss especially when they get busy or at the end of the night before closing . The lounge is frequently out of certain wines on the extensive wine list . Instead of noting this on the menu , they ask you to keep choosing until they check the wine cellar and find one in stock . Process is time consuming since cellar is in another location apparently. Hope the food and beverage manager sees this review. Otherwise a great property and top shelf location .

Great hotel

Everything at this property was excellent with one exception. The lobby lounge service is hit or miss especially when they get busy or at the end of the night before closing . The lounge is frequently out of certain wines on the extensive wine list . Instead of noting this on the menu , they ask you to keep choosing until they check the wine cellar and find one in stock . Process is time consuming since cellar is in another location apparently. Hope the food and beverage manager sees this review. Otherwise a great property and top shelf location .

Great hotel

Shangri la never fails… the minute u’re in their driveway.. you are greeted by very friendly staff.. security did a very good job making us feel safe yet not intimidated. We arrived a bit early (1130) because our flight was early and yet. The Front Pffice Manager.. Nardito Borondia… made sure that we are comfortable and able to check usin and accomodate our request for adjoining room! He made sure everything is in order before he left is to hands of the staff in Horizon lounge. It’s nice to know that after our 1st day.. everybody in circles knows us!!! The hotel is also near to Landmark, Greenbelt so shopping is no problem…. I would definitely stay here again!

Shangri la never fails… the minute u’re in their driveway.. you are greeted by very friendly staff.. security did a very good job making us feel safe yet not intimidated. We arrived a bit early (1130) because our flight was early and yet. The Front Pffice Manager.. Nardito Borondia… made sure that we are comfortable and able to check usin and accomodate our request for adjoining room! He made sure everything is in order before he left is to hands of the staff in Horizon lounge. It’s nice to know that after our 1st day.. everybody in circles knows us!!! The hotel is also near to Landmark, Greenbelt so shopping is no problem…. I would definitely stay here again!

Staff is attentive