We had a nice stay at the hotel. Location is great. It’s right next to the train station and Flix Bus stop. Breakfast is very good. However, one elevator (total 2) wasn’t working for 2 days out of the 3 days during our stay. Guests had to walk up and down stairs. I did inform the front desk staff that our room phone is not working on the very first day we checked in but they didn’t really care and never bother to fix it. It will be nice if some front desk staff could be more patient and friendly to Asian guests .

We had a nice stay at the hotel. Location is great. It’s right next to the train station and Flix Bus stop. Breakfast is very good. However, one elevator (total 2) wasn’t working for 2 days out of the 3 days during our stay. Guests had to walk up and down stairs. I did inform the front desk staff that our room phone is not working on the very first day we checked in but they didn’t really care and never bother to fix it. It will be nice if some front desk staff could be more patient and friendly to Asian guests .

I hope the elevator shaft would be repaired soon. Other than this point, I was happy with my stay because of the good and kind service of your staff.

I hope the elevator shaft would be repaired soon. Other than this point, I was happy with my stay because of the good and kind service of your staff.

3rd visit to this hotel. Excellent location, lovely staff and room. Convenient parking and access

3rd visit to this hotel. Excellent location, lovely staff and room. Convenient parking and access

Good location near old town and train station.

Good location near old town and train station.

Our stay was great except I lost an item in the hotel and they have not gotten back to me yet about it

Our stay was great except I lost an item in the hotel and they have not gotten back to me yet about it

Good location

Good location

A nice, clean hotel, very close to the bus/train station.

A nice, clean hotel, very close to the bus/train station.

Booked the room for 1 night. Got a fan in my room as requested. But then the cleaning staff knocked on my door several times in the morning despite a do not disturb sign and a check out time of 1200... Breakfast was not prebooked, cost 25 Euro and was not good. A standard continental set up with "English breakfast" but for the price? Not worth it. All in all, if I'm back in Freiburg, I could consider here again, but I would not stay 1 night or buy the breakfast.

Booked the room for 1 night. Got a fan in my room as requested. But then the cleaning staff knocked on my door several times in the morning despite a do not disturb sign and a check out time of 1200... Breakfast was not prebooked, cost 25 Euro and was not good. A standard continental set up with "English breakfast" but for the price? Not worth it. All in all, if I'm back in Freiburg, I could consider here again, but I would not stay 1 night or buy the breakfast.

Great bed and bathroom

Great bed and bathroom

The cleaning staff shorted us towels and tea and left coffee cups in bathroom, it's like they were interrupted and abandon the room half way through, one way or another total screw up on the cleaning crew two of the four nights. It's an older hotel connected to Conference center. Of course they responded when we called, but we shouldn't have to.

The cleaning staff shorted us towels and tea and left coffee cups in bathroom, it's like they were interrupted and abandon the room half way through, one way or another total screw up on the cleaning crew two of the four nights. It's an older hotel connected to Conference center. Of course they responded when we called, but we shouldn't have to.

Room carpets must be cleaned

Room carpets must be cleaned

Great position of hotel. Staff ok Bar staff great Sara was fantastic Room clean and tidy Bathroom same Should have a safe in room

Great position of hotel. Staff ok Bar staff great Sara was fantastic Room clean and tidy Bathroom same Should have a safe in room

Good location with good car parking. Ok for a one night stay. Disappointing breakfast, no English breakfast tea, drinks machine out of order,bacon looked as if it had been cremated. Even though I would still use the hotel again

Good location with good car parking. Ok for a one night stay. Disappointing breakfast, no English breakfast tea, drinks machine out of order,bacon looked as if it had been cremated. Even though I would still use the hotel again

Good location and confortable service. Restaurant was little bit crowded in the morning.

Good location and confortable service. Restaurant was little bit crowded in the morning.

Hotel has perfect location. It is 10 minutes walk from the old town. Restaurants are just around the corner. In addition, there is a railway station just across from the hotel. Room was clean with an and amazing view. Customer service at the reception was very friendly and very helpful. We spent two nights at the hotel, and we would like to thank hotel management for making our stay so comfortable. The only thing I would recommend is to change the pillows as some were a bit worn out.

Hotel has perfect location. It is 10 minutes walk from the old town. Restaurants are just around the corner. In addition, there is a railway station just across from the hotel. Room was clean with an and amazing view. Customer service at the reception was very friendly and very helpful. We spent two nights at the hotel, and we would like to thank hotel management for making our stay so comfortable. The only thing I would recommend is to change the pillows as some were a bit worn out.

After a six night stay in Novotel Munich we had a five night stay here in Novotel Freiburg. The difference in hotels was remarkable. The hotel in Munich was 5/5 but Freiburg Novotel was 1/5. The location is great - right by the station (trains, trams, buses) and town but that is where it ended. The description says it has a pool but for all six days it was ‘closed for cleaning’. We had travelled with a child and planned on using the pool every day so that was disappointing. The spa area was also closed ‘for cleaning’ throughout our stay. There was meant to be a bar/ restaurant area but that was often closed. For example we went to dine there Sunday night - closed. We then tried Monday night - closed. Breakfast is buffet style and is in a nice room and could be good if replenished but was sketchy. The hot food was poor quality and poorly cooked, the croissants dry, fruit non existent etc etc. The rooms are very tired and need refurbishing. Our air conditioning didn’t work and our tv broke down twice during our stay. The mini bar fridge didn’t work. The area is very noisy late at night as it’s on the way back to the station and you hear the drunks going home - quite a few hang around on the steps of the building next door too with the associated debris/smell. From about 5.45am the garbage vehicles, laundry, drinks deliveries start so don’t expect to sleep as you get woken up with the loud bangs. The staff aren’t interested and in hindsight we should have moved hotels on day 1.

After a six night stay in Novotel Munich we had a five night stay here in Novotel Freiburg. The difference in hotels was remarkable. The hotel in Munich was 5/5 but Freiburg Novotel was 1/5. The location is great - right by the station (trains, trams, buses) and town but that is where it ended. The description says it has a pool but for all six days it was ‘closed for cleaning’. We had travelled with a child and planned on using the pool every day so that was disappointing. The spa area was also closed ‘for cleaning’ throughout our stay. There was meant to be a bar/ restaurant area but that was often closed. For example we went to dine there Sunday night - closed. We then tried Monday night - closed. Breakfast is buffet style and is in a nice room and could be good if replenished but was sketchy. The hot food was poor quality and poorly cooked, the croissants dry, fruit non existent etc etc. The rooms are very tired and need refurbishing. Our air conditioning didn’t work and our tv broke down twice during our stay. The mini bar fridge didn’t work. The area is very noisy late at night as it’s on the way back to the station and you hear the drunks going home - quite a few hang around on the steps of the building next door too with the associated debris/smell. From about 5.45am the garbage vehicles, laundry, drinks deliveries start so don’t expect to sleep as you get woken up with the loud bangs. The staff aren’t interested and in hindsight we should have moved hotels on day 1.