We didn't get the best welcome to this hotel. We arrived late as we couldn't get parked anywhere near. The hotel failed to tell us the road to the parking was closed. After getting parked Tilberg looked like a warzone, litter and glass everywhere. It turns out we had just missed the largest fair in Europe, which was lucky if that is the carnage they leave behind. Due to the late arrival (just after 11), reception was deserted. It took us a good 10mins before we gained access to the hotel. To be fair, the man on reception was polite, helpful and good with the kids. The room itself was dated, dirty, and had mould around the windows. The bathroom had not been cleaned properly and the linen and mattress were stained. Had we have arrived earlier and staying more than one night we would have asked to have been moved.

We didn't get the best welcome to this hotel. We arrived late as we couldn't get parked anywhere near. The hotel failed to tell us the road to the parking was closed. After getting parked Tilberg looked like a warzone, litter and glass everywhere. It turns out we had just missed the largest fair in Europe, which was lucky if that is the carnage they leave behind. Due to the late arrival (just after 11), reception was deserted. It took us a good 10mins before we gained access to the hotel. To be fair, the man on reception was polite, helpful and good with the kids. The room itself was dated, dirty, and had mould around the windows. The bathroom had not been cleaned properly and the linen and mattress were stained. Had we have arrived earlier and staying more than one night we would have asked to have been moved.

We had a very good stay this time around! I requested some things before our arrival and they really listened, would recommend!

We had a very good stay this time around! I requested some things before our arrival and they really listened, would recommend!

Hair dryer almost fried my scalp… iron was not working properly. Hotel surrounded by bars. Not the property’s fault, but just keep in mind.

Hair dryer almost fried my scalp… iron was not working properly. Hotel surrounded by bars. Not the property’s fault, but just keep in mind.

Immaculate hotel, fresh , contemporary light rooms. Superb comfy beds. Well fitted out shower room with all the quality soaps etc. Staff superb and very polite and attentive. Food was lovely and coffee also available at bar. Would highly recommend staying here.

Immaculate hotel, fresh , contemporary light rooms. Superb comfy beds. Well fitted out shower room with all the quality soaps etc. Staff superb and very polite and attentive. Food was lovely and coffee also available at bar. Would highly recommend staying here.

Good location and nice hotel

Good location and nice hotel

Very nice central location close to everything. Center of the center. Convienient parking right at the back

Very nice central location close to everything. Center of the center. Convienient parking right at the back

There was some mold in the room next to the windows

There was some mold in the room next to the windows

We were a little early and our room was not ready but we were able to leave our cases to go for a walk. Had a slightly strange shaped room with a long "hall" and a small seating area but it did us ok. More luggage or bigger people might struggle a bit! Bed was comfy but second pillow was missing a case and there was a dead insect on the bed when we arrived. Overall, a good stay, quiet in the room and very close to the venue that we were going to.

We were a little early and our room was not ready but we were able to leave our cases to go for a walk. Had a slightly strange shaped room with a long "hall" and a small seating area but it did us ok. More luggage or bigger people might struggle a bit! Bed was comfy but second pillow was missing a case and there was a dead insect on the bed when we arrived. Overall, a good stay, quiet in the room and very close to the venue that we were going to.

Hotel is clean, great location, friendly front desk staff, but personnel who cleans rooms didnt know how to do beds and how to clean rooms, as they were not done correctly and found them dirty and disordered. Value for money seems to be not equivalent as should be cheaper for quality/rooms/services given and charging for breakfast is a minus, as should be free as other same quality and nearby hotels

Hotel is clean, great location, friendly front desk staff, but personnel who cleans rooms didnt know how to do beds and how to clean rooms, as they were not done correctly and found them dirty and disordered. Value for money seems to be not equivalent as should be cheaper for quality/rooms/services given and charging for breakfast is a minus, as should be free as other same quality and nearby hotels

Honestly it was disappointing - we paid for the premium room, and the room didn’t feature many of the amenities, rubbish on the floor from previous guests, door broken & the tv also didn’t work. Felt quite far from premium. Raised issue with front desk in the morning and got greeted with basically a shrug & no solution, came back in the evening and got a slightly better resolution even tho we did need to remind staff of the simple standards

Honestly it was disappointing - we paid for the premium room, and the room didn’t feature many of the amenities, rubbish on the floor from previous guests, door broken & the tv also didn’t work. Felt quite far from premium. Raised issue with front desk in the morning and got greeted with basically a shrug & no solution, came back in the evening and got a slightly better resolution even tho we did need to remind staff of the simple standards

Conveniently located in city center close to everything

Conveniently located in city center close to everything

Accommodation is perfect,close to restaurants and shopping convenient for parking

Accommodation is perfect,close to restaurants and shopping convenient for parking

Responsiveness was amazing

Responsiveness was amazing

Between the Mercure and Expedia, half of our reservation was lost. Each blamed the other, but the Mercure was overbooked and had no rooms to resolve the issue. After 1 night we switched to a different hotel.

Between the Mercure and Expedia, half of our reservation was lost. Each blamed the other, but the Mercure was overbooked and had no rooms to resolve the issue. After 1 night we switched to a different hotel.

Modern

Modern

The hotel has a beautiful location and is very close to Poppodium and a short walk from train station. The room has a good Wi-Fi and remote working abilities. The common areas also provided suitable spots for remote working.

The hotel has a beautiful location and is very close to Poppodium and a short walk from train station. The room has a good Wi-Fi and remote working abilities. The common areas also provided suitable spots for remote working.