Nice stay overall, bit surprised by the parking charges as were not charged previous stays. I have a good suggestion, other hotels have signs outside the lifts and in the hallways saying that after 9pm the hallways become a quiet zone. It's a very good idea as I had to put up with noisy drunk people I the room next to me waking me up at 2am.

Fire alarm malfunction at 6 in the morning, not ideal

Fire alarm malfunction at 6 in the morning, not ideal

AC was not working

AC was not working

Good location out of London onto M25

Good location out of London onto M25

The stay was OK. As nice as your receiving and lobby area/services are, the quality of the rooms is a bit opposite. One would expect higher quality inside the rooms and that needs to significantly improve. My first room that was assigned had several moths/insects flying around. Might not stay here next time

The stay was OK. As nice as your receiving and lobby area/services are, the quality of the rooms is a bit opposite. One would expect higher quality inside the rooms and that needs to significantly improve. My first room that was assigned had several moths/insects flying around. Might not stay here next time

The hotel is clean and looks well maintained. The rooms are clean and comfortable and the dining room staff delightful. The only downside for us as a family were the reception desk and the person who was in charge of seating people for breakfast. They were in one word "offhand" On arrival the check in staff could not have been more disinterested. In fact they were so absorbed in having a personal conversation I wondered if we had the right hotel. They gave us no information regarding the facilities or what time breakfast was served. The next morning my family and I came down for breakfast and I asked if it could be added to the room seeing as I had not prepaid. The reply I received was "I don't know, you should have checked that" despite me asking if she could check this for me, followed by, "if you want breakfast it's £16.95 each" in a very abrupt manner, despite the fact that I had two children in tow whom supposedly I do not have to pay for. I told her that it seemed a bit expensive to which she replied, "well if you don't want breakfast you can go elsewhere" in an extremely sarcastic tone, before turning her back on me as if she had other things to do. I was in utter disbelief at the sheer rudeness of this young girl. My family and I decided we would leave as I had no intention of interacting with this girl again. I would say I'd stay here again but the truth is there is a lot to be said about getting the right staff and for that reason I won't be returning.

The hotel is clean and looks well maintained. The rooms are clean and comfortable and the dining room staff delightful. The only downside for us as a family were the reception desk and the person who was in charge of seating people for breakfast. They were in one word "offhand" On arrival the check in staff could not have been more disinterested. In fact they were so absorbed in having a personal conversation I wondered if we had the right hotel. They gave us no information regarding the facilities or what time breakfast was served. The next morning my family and I came down for breakfast and I asked if it could be added to the room seeing as I had not prepaid. The reply I received was "I don't know, you should have checked that" despite me asking if she could check this for me, followed by, "if you want breakfast it's £16.95 each" in a very abrupt manner, despite the fact that I had two children in tow whom supposedly I do not have to pay for. I told her that it seemed a bit expensive to which she replied, "well if you don't want breakfast you can go elsewhere" in an extremely sarcastic tone, before turning her back on me as if she had other things to do. I was in utter disbelief at the sheer rudeness of this young girl. My family and I decided we would leave as I had no intention of interacting with this girl again. I would say I'd stay here again but the truth is there is a lot to be said about getting the right staff and for that reason I won't be returning.

Was clean and quiet. Room was a bit small.Overall it was good for what i needed. Didnt spend a lot of time at hotel. Staff friendly and attentive.

Was clean and quiet. Room was a bit small.Overall it was good for what i needed. Didnt spend a lot of time at hotel. Staff friendly and attentive.

Convenient location and quiet stay

Convenient location and quiet stay

For a Holiday inn hotel this property is not well maintained and the price for this was extortionate, breakfast is average but very expensive and also cleaning needs to done properly. Toilet was not cleaned. The only bonus was staff were great and friendly. Won’t consider coming back.

We stayed at the hotel for my wife’s birthday. They arranged some well drinks which was well appreciated. This is newly built hotel, very clean and friendly staff. I was surprised not to see eggs as breakfast option, given that I don’t eat pork.

We stayed at the hotel for my wife’s birthday. They arranged some well drinks which was well appreciated. This is newly built hotel, very clean and friendly staff. I was surprised not to see eggs as breakfast option, given that I don’t eat pork.

Clean rooms, friendly staff and nice food.

Clean rooms, friendly staff and nice food.

Amazing hotel, really friendly staff and my children loved the pool! Would come back again!

Amazing hotel, really friendly staff and my children loved the pool! Would come back again!

Good sized, clean room. Big walk in shower.

Good sized, clean room. Big walk in shower.

New, modern hotel. Comfy room. Very friendly staff.

New, modern hotel. Comfy room. Very friendly staff.

Really lovely hotel, would 100% stay again. Great location, really close to Old MacDonald’s farm and just off M25. Staff were all so lovely and helpful. Rooms great for families. Breakfast was delicious and plenty of choice. Even got a little welcome gift bag for the kids which they loved and a free drink or desert voucher!

Really lovely hotel, would 100% stay again. Great location, really close to Old MacDonald’s farm and just off M25. Staff were all so lovely and helpful. Rooms great for families. Breakfast was delicious and plenty of choice. Even got a little welcome gift bag for the kids which they loved and a free drink or desert voucher!

Room very dated and needs a refurbishment. Tiles in bathroom cracked, stains on the woodwork in bathroom, air con very noisy along with the fridge in the room. The checkin was great, lovely friendly people. The checkout not so good, she behaved like she was doing me a favour checking me out. No Good Morning how was your stay? Really miserable check out. Also you have to pay £8 to park there. Where else am I going to park staying at a hotel?

Room very dated and needs a refurbishment. Tiles in bathroom cracked, stains on the woodwork in bathroom, air con very noisy along with the fridge in the room. The checkin was great, lovely friendly people. The checkout not so good, she behaved like she was doing me a favour checking me out. No Good Morning how was your stay? Really miserable check out. Also you have to pay £8 to park there. Where else am I going to park staying at a hotel?

Staff

Staff