Staff was friendly and accommodating. Very clean. A great breakfast! We loved The swimming pool.

Staff was friendly and accommodating. Very clean. A great breakfast! We loved The swimming pool.

Great place to stay

Great place to stay

Great hotel/resort with amenities. Great breakfast & restaurants!

Great hotel/resort with amenities. Great breakfast & restaurants!

Best hotel in Bolivia

Best hotel in Bolivia

It is a very nice Hotel!

It is a very nice Hotel!

It was my 4th stay within one year and this time everything was perfect from the beginning. The property is amazing and the staff did a great job. We were just a bit disappointed by the food at the Jardin de Asia. We went for the Mother's Day Brunch and the selection was a bit under the standard that I experienced before. But overall our stay was great.

Nice gym, 24hr access

Nice gym, 24hr access

Great property, amazing service….needs to improve the breakfast variety like gluten or plant base milks options. Amenities in room like slippers Overall great hotel.

Great property, amazing service….needs to improve the breakfast variety like gluten or plant base milks options. Amenities in room like slippers Overall great hotel.

It’s a beautiful hotel, staff were helpful and polite

It’s a beautiful hotel, staff were helpful and polite

Old rooms, dirty, smells bad No servers in the Pool area And internet connection sucks I was not be able to work at all !! Not coming back

Old rooms, dirty, smells bad No servers in the Pool area And internet connection sucks I was not be able to work at all !! Not coming back

Room, restaurant, pool everything super clean. Stuff super friendly Love that place. Will come back for sure

Room, restaurant, pool everything super clean. Stuff super friendly Love that place. Will come back for sure

No bell boy service and out of order elevator. Restaurant was great!

No bell boy service and out of order elevator. Restaurant was great!

This was my 3rd stay since September 2022. So far there was always something not as expected. This time I was traveling with my almost 80 years old mother. We booked 2 Pool Side rooms. We had a late check in and contacted the hotel a head of time to make them aware of that. That was no problem and we were even told the room numbers. When we checked in almost at midnight, one room was different. It was located in the new building on the second floor. We were told it was an upgrade. The room was looking nice but not Pool Side. I told the front desk and they offered to change the room the next day if we wanted. Because it was so late they couldn't change it right away. My mother agreed and wanted to stay in this room. The next day my mother called me completely devastated. She couldn't sleep the entire night. The mattress was too hard, she couldn't turn on the light in the room, she couldn't close and open the curtains by herself and couldn't turn on the light in the toilet. Everything was electric but nobody explained us how it would work... My mother and I exchanged the rooms. I tried to sleep in this room but experienced the same issues. The next morning I asked for a new room. Even though it was our last night, I didn't want to stay in this room any longer. I told the front desk and I got a new room right away which was great. The intention to give us an upgrade was nice but didn't work for us. Everything besides this experience was excellent and I will definitely come back.

This was my 3rd stay since September 2022. So far there was always something not as expected. This time I was traveling with my almost 80 years old mother. We booked 2 Pool Side rooms. We had a late check in and contacted the hotel a head of time to make them aware of that. That was no problem and we were even told the room numbers. When we checked in almost at midnight, one room was different. It was located in the new building on the second floor. We were told it was an upgrade. The room was looking nice but not Pool Side. I told the front desk and they offered to change the room the next day if we wanted. Because it was so late they couldn't change it right away. My mother agreed and wanted to stay in this room. The next day my mother called me completely devastated. She couldn't sleep the entire night. The mattress was too hard, she couldn't turn on the light in the room, she couldn't close and open the curtains by herself and couldn't turn on the light in the toilet. Everything was electric but nobody explained us how it would work... My mother and I exchanged the rooms. I tried to sleep in this room but experienced the same issues. The next morning I asked for a new room. Even though it was our last night, I didn't want to stay in this room any longer. I told the front desk and I got a new room right away which was great. The intention to give us an upgrade was nice but didn't work for us. Everything besides this experience was excellent and I will definitely come back.

Nice recent upgrades. Beautiful pool.

The only I didnt like is the loud music played over the speakers - I dont mind the music, but I wanted to read and relax and I wasnt able to - I person I spoke to turned the volume don a little, but a few minute later it was turned up again

The only I didnt like is the loud music played over the speakers - I dont mind the music, but I wanted to read and relax and I wasnt able to - I person I spoke to turned the volume don a little, but a few minute later it was turned up again

Nice recent upgrades. Beautiful pool.

Probably the best location to stay in Santa Cruz, very nice hotel with friendly staff. A nice pool and very good gym/spa. The rooms are convenient and not you do not hear hardly any noise (except sometimes a peacock in the night). A good breakfast is included with many options. I would highly recommend this hotel!

Probably the best location to stay in Santa Cruz, very nice hotel with friendly staff. A nice pool and very good gym/spa. The rooms are convenient and not you do not hear hardly any noise (except sometimes a peacock in the night). A good breakfast is included with many options. I would highly recommend this hotel!

Nice