The service

The service

The hotel is big and has a nice pool. We felt safe, with great views of the city. With the hotel being so big it’s hard to really have it clean. The room had dust everywhere, the water was brown. The AC didn’t work only made noise, they did offer a fan, but it was too hot! The power went out as well. The cleaning staff were really nice. The other issue is it’s location getting in and out is extremely hard as there is a highway in front the hotel. We had to alway go around in circles to leave the hotel. I would not stay again.

The hotel is big and has a nice pool. We felt safe, with great views of the city. With the hotel being so big it’s hard to really have it clean. The room had dust everywhere, the water was brown. The AC didn’t work only made noise, they did offer a fan, but it was too hot! The power went out as well. The cleaning staff were really nice. The other issue is it’s location getting in and out is extremely hard as there is a highway in front the hotel. We had to alway go around in circles to leave the hotel. I would not stay again.

It is important to have clean rooms, it is for two people the amenities should be for two people. Customers should Not have the need to ask to Cleanning staff for additional towels and soap etc. Little roaches all over. Needs to be fumigated. The staff act like they do not like their job.

It is important to have clean rooms, it is for two people the amenities should be for two people. Customers should Not have the need to ask to Cleanning staff for additional towels and soap etc. Little roaches all over. Needs to be fumigated. The staff act like they do not like their job.

I loved the hotel vibe. It is old and needs a lot of care but it was like an oasis in the middle of the big city so quiet, calm and relaxing. I was not lucky to be in a room that has AC but you could ask for it upon arrival. I didn’t think it was necessary for us. Only two towels were provided daily and bedding is not changed daily but I did not mind since the city was in a severe drought and it is really unnecessary. I am not sure if this is reviewed by management but I do want to point out that Customer Service training is badly needed for the staff that works there. I could see that the hotel is fully staffed cause I saw people working everywhere but might as well not. The bellboy never offered help and always talking to a driver out in the parking lot, room service took 2 hours to be delivered and asking for support from the front desk was a challenge; they had a problem for any possible solution 😅. Staff is not rude they are just not helpful nor customer service oriented. I am not too picky. I would stay there again just because of the view and the calmness of the place.

I loved the hotel vibe. It is old and needs a lot of care but it was like an oasis in the middle of the big city so quiet, calm and relaxing. I was not lucky to be in a room that has AC but you could ask for it upon arrival. I didn’t think it was necessary for us. Only two towels were provided daily and bedding is not changed daily but I did not mind since the city was in a severe drought and it is really unnecessary. I am not sure if this is reviewed by management but I do want to point out that Customer Service training is badly needed for the staff that works there. I could see that the hotel is fully staffed cause I saw people working everywhere but might as well not. The bellboy never offered help and always talking to a driver out in the parking lot, room service took 2 hours to be delivered and asking for support from the front desk was a challenge; they had a problem for any possible solution 😅. Staff is not rude they are just not helpful nor customer service oriented. I am not too picky. I would stay there again just because of the view and the calmness of the place.