Great location lots of shopping and great restaurants available.

When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.

When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.

Hotel was great and in a great location. Within walking distance of plenty of restaurants and shops to visit.

They neglected to mention the breakfast would cost me $50 which is ridiculous. I assumed like any other hotel I've ever stayed in, including overseas; the breakfast would be complimentary. They told us the night before the hours would be 0700-1100, BUT NEVER MENTIONED A COST. Imagine my surprise receiving a check when there were no signs indicating it. There was also a charge of $78 for parking for 3 days(October 24th-October 26th), even though the car wasn't there on the 25th. Because we had a driver for our wedding. This is my first time experiencing a charge for parking AT YOUR HOTEL, FOR YOUR GUESTS. I'd understand if I used the valet service, but that's strange. There were also signs indicating the hotel will not be responsible for any damages or stolen property from the parking garage... So what exactly am I paying for? The security deposit of $300 out of the blue also caught me off guard, not everyone has an extra $528 for these surprise charges, especially when they have to pay for their own wedding like me. I was hoping for a nice relaxing stay, instead I feel like they were squeezing every penny they could get out of me. This left a sour taste in my mouth, and I won't be booking with Hilton any time soon, if ever again.

They neglected to mention the breakfast would cost me $50 which is ridiculous. I assumed like any other hotel I've ever stayed in, including overseas; the breakfast would be complimentary. They told us the night before the hours would be 0700-1100, BUT NEVER MENTIONED A COST. Imagine my surprise receiving a check when there were no signs indicating it. There was also a charge of $78 for parking for 3 days(October 24th-October 26th), even though the car wasn't there on the 25th. Because we had a driver for our wedding. This is my first time experiencing a charge for parking AT YOUR HOTEL, FOR YOUR GUESTS. I'd understand if I used the valet service, but that's strange. There were also signs indicating the hotel will not be responsible for any damages or stolen property from the parking garage... So what exactly am I paying for? The security deposit of $300 out of the blue also caught me off guard, not everyone has an extra $528 for these surprise charges, especially when they have to pay for their own wedding like me. I was hoping for a nice relaxing stay, instead I feel like they were squeezing every penny they could get out of me. This left a sour taste in my mouth, and I won't be booking with Hilton any time soon, if ever again.

Amazing weekend at this hotel for our anniversary! We have stayed here before and this is our go to hotel in KC! Love the suite, plenty of room, nice and clean! We will stay here again!

Very courteous staff and amazing room!

Very courteous staff and amazing room!

Ada room for wheelchair users not great!

Ada room for wheelchair users not great!

The room was very nice and the staff was super helpful. Anything we needed they were on top of it immediately.

The room was very nice and the staff was super helpful. Anything we needed they were on top of it immediately.

My only complaint was paying $26 a night for parking. I would have parked across the street in free parking had I known. I self parked in the hotel garage. I was there less than 24 hours and had to pay $52 for parking my own car.

My only complaint was paying $26 a night for parking. I would have parked across the street in free parking had I known. I self parked in the hotel garage. I was there less than 24 hours and had to pay $52 for parking my own car.

We had two rooms, they were supposed to be on the same floor - but they weren’t. The rooms were dirty. The patio doors were broken, the fire alarm was disconnected, the patio was filthy, and the room was much smaller than pictured (we were in the Presidential Suite). The cleaning crew failed to make-up our room on two nights of our stay. One of the elevators was broken, and the other ones stunk of cleaning fluid. They elevators took forever, and the indoor pool area was unkept with missing ceiling tiles and exposed wires. The Gym had an issue, and big portable fans were drying something out - but it wasn’t appealing to think that mold spores might be floating around in the gym. There were some nice staff members, such as Eric the facilities guy. He tried to make everything better that he could. He was great, helpful and friendly. That being said, the people I was with made it a nice trip, but I wouldn’t recommend staying there again.

Clean rooms

This is my third time staying at this Hilton. The location in the Plaza is walking distance to many shops and restaurants. The hotel rooms are spacious and clean. The fitness center is updated and modern. The outdoor pool is nice. The breakfast buffet is wonderful. I love the parking garage under the hotel. I will stay at this hotel every time I visit KC.

Love this hotel

The room was very well laid out, clean and modern.

The rooms were nice and had comfortable beds. The only reason I didn’t give it a 5 star was because the pool water was cloudy and there were no towels available in the pool area.

The rooms were nice and had comfortable beds. The only reason I didn’t give it a 5 star was because the pool water was cloudy and there were no towels available in the pool area.

Proximity to Plaza cannot be beat

Horrible experience, was in Kansas City for the weekend and the A/C nor the phone worked to call the main desk. Called the 1800 number and it took forever for someone to pick up. Horrible customer service. Never staying there again!!!

Horrible experience, was in Kansas City for the weekend and the A/C nor the phone worked to call the main desk. Called the 1800 number and it took forever for someone to pick up. Horrible customer service. Never staying there again!!!

Proximity to Plaza cannot be beat

Great property! Very convenient

Great property! Very convenient

This hotel was phenomenal! Perfect location for visiting the country club Plaza… From staff, to breakfast, to views, to the most luxurious appointed rooms. I will be returning here soon!

This hotel was phenomenal! Perfect location for visiting the country club Plaza… From staff, to breakfast, to views, to the most luxurious appointed rooms. I will be returning here soon!

Room was spacious

Room was spacious