Decent hotel/spa, high-end and pricey, but relatively poor and antiquated service. No need to go back, have now been

Decent hotel/spa, high-end and pricey, but relatively poor and antiquated service. No need to go back, have now been

Very unique property and lovely setting ... as a historical property, they have done a nice job of combining the comforts of modern amenities while keeping within their historical requirements. Service was slightly below average, with some well-trained staff and others going through the motions. We stayed in the Lodge and we experienced a few issues.

Very unique property and lovely setting ... as a historical property, they have done a nice job of combining the comforts of modern amenities while keeping within their historical requirements. Service was slightly below average, with some well-trained staff and others going through the motions. We stayed in the Lodge and we experienced a few issues.

The staff were welcoming and helpful without intruding on our special night at this amazing hotel. It was our 30th Wedding Anniversary and far above what we could normally afford. So, made all worthwhile by staff, rooms and food.

The staff were welcoming and helpful without intruding on our special night at this amazing hotel. It was our 30th Wedding Anniversary and far above what we could normally afford. So, made all worthwhile by staff, rooms and food.

Very good evening meal, and helpful staff. But the hotel looks tired, and frankly not clean. Dust and dirty tables everywhere. I took the attached photo after "drawing' in the dust on the frame of the painting right next to our dining table. I didnt even have to rise from my seat to write in the dust.

Very good evening meal, and helpful staff. But the hotel looks tired, and frankly not clean. Dust and dirty tables everywhere. I took the attached photo after "drawing' in the dust on the frame of the painting right next to our dining table. I didnt even have to rise from my seat to write in the dust.

It was a nice stay and the staff were very helpful. The place is unique and beautiful.

It was a nice stay and the staff were very helpful. The place is unique and beautiful.

We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.

We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.

Stunning hotel with lovely staff who couldn't do enough to ensure our stay was the best. Very dog friendly and to have a beautiful room with a small patio area with private garden for the dog was amazing. Can highly recommend.

Stunning hotel with lovely staff who couldn't do enough to ensure our stay was the best. Very dog friendly and to have a beautiful room with a small patio area with private garden for the dog was amazing. Can highly recommend.

This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.

This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.

A beautiful hotel but not sure I would play the full price. The spa is nice but very small. The sauna was a bit faulty so was in and off and if there are more then a few of you then it's too full. If the spa was opened late this would be good but you could only use until 6. The breakfast was very very good and a good option for my wife who is veggie.

A beautiful hotel but not sure I would play the full price. The spa is nice but very small. The sauna was a bit faulty so was in and off and if there are more then a few of you then it's too full. If the spa was opened late this would be good but you could only use until 6. The breakfast was very very good and a good option for my wife who is veggie.

Stunning property, friendly and accommodating staff and incredible food!

Stunning property, friendly and accommodating staff and incredible food!

The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do. Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!! The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.

The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do. Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!! The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.

Wonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.

Wonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.

Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.

Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.

Lovely grounds, poor service overall for a 5 star hotel

Lovely grounds, poor service overall for a 5 star hotel

Poor service for the cost

Poor service for the cost

We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.

We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.