Very Good

Very Good

Always wonderful!

Always wonderful!

Nice people nice hotel

Nice people nice hotel

Hotel is nicely decorated. Room is spacious though without a nice view. Tub and shower very nice and convenient. Breakfast was great even though it was Saturday so no hand made omelets. Still very tasty and clean. Must say the service was bad. Receptionist and other staff members are not very nice, we felt unwelcome. Never had such experience in other hotels in Jerusalem. So we will not come back to this hotel. Price was expensive for one night stay. Dairy restaurant was not open during Friday night, we could only order to go and no available tables for someone who wants to order a snack or coffee. Too bad for 5 star hotel. Location is awesome.

Hotel is nicely decorated. Room is spacious though without a nice view. Tub and shower very nice and convenient. Breakfast was great even though it was Saturday so no hand made omelets. Still very tasty and clean. Must say the service was bad. Receptionist and other staff members are not very nice, we felt unwelcome. Never had such experience in other hotels in Jerusalem. So we will not come back to this hotel. Price was expensive for one night stay. Dairy restaurant was not open during Friday night, we could only order to go and no available tables for someone who wants to order a snack or coffee. Too bad for 5 star hotel. Location is awesome.

The hotel, staff and property were accommodating, courteous and comfortable.

The hotel, staff and property were accommodating, courteous and comfortable.

Kids floor was excellent! And also the heated pool!

Kids floor was excellent! And also the heated pool!

The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.

The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.

Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.

Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.

Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.

Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.

This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊

This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊

The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.

The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.

We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.

We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.

The staff was there to please and they did.

The staff was there to please and they did.

Very clean and organized stuff and also very polite.

Very clean and organized stuff and also very polite.

Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

The staff,food and location of the Hotel are great.

The staff,food and location of the Hotel are great.