Whether it was a disconnect of info on hotels.com or just an oversight of the b&b the room we were assigned did not have a connected bathroom and not only that it was on an entirely different floor. For 2 elderly customers with medical issues requiring a bathroom nearby this was not acceptable. We ended up leaving and having to forfeit our money because management was not in the least sympathetic.

Whether it was a disconnect of info on hotels.com or just an oversight of the b&b the room we were assigned did not have a connected bathroom and not only that it was on an entirely different floor. For 2 elderly customers with medical issues requiring a bathroom nearby this was not acceptable. We ended up leaving and having to forfeit our money because management was not in the least sympathetic.

The perfect place for my needs. Pepin Mansion is a beautiful facility with lots of room to relax. Ryan was an excellent host, preparing a scrumptious breakfast every day. The atmosphere was relaxed and friendly. I felt very safe coming and going from the house to areas around New Albany. Overall, a wonderful experience. I will definitely be returning.

The perfect place for my needs. Pepin Mansion is a beautiful facility with lots of room to relax. Ryan was an excellent host, preparing a scrumptious breakfast every day. The atmosphere was relaxed and friendly. I felt very safe coming and going from the house to areas around New Albany. Overall, a wonderful experience. I will definitely be returning.

An old townhouse with impressive features - turned into a four room BnB. The innkeeper was great, and breakfast was served in the very grand dining room.

Its an awesome piece of history, freindly staff.. there are a lot of steps, and the bathroom is down stairs. But otherwise its a perfect place to unplug.

Its an awesome piece of history, freindly staff.. there are a lot of steps, and the bathroom is down stairs. But otherwise its a perfect place to unplug.

Beautiful rooms Great breakfast!

Beautiful rooms Great breakfast!

My wife & I had planned for a 3 night stay originally. The home was beautiful overall but our room was not clean. No one had cleaned room. There was dust everywhere on the furniture & the floor. Also - the private bathroom was not adjacent to the room but instead was down 6 very steep steps which was not mentioned on the web site. Lastly - as mentioned - we had planned a 3 night stay but our plans got changed. On the 2nd morning before breakfast - i tried to notify the owner that we needed to leave a day early. The owner was not present but a lady was found in the kitchen preparing breakfast. She explained to me that the owner was not there and would not be coming in due to a doctor appointment. She went further and added that she herself had been called in at the last minute to cover for the owner and she was not very happy about it. When i asked her the details of the home since we needed to leave early - she quickly told me that the money for the 3rd night was not refundable. I was not happy with that remark but said nothing else to the lady as she was not very obliging. The place was not that busy and i had in mind to come back and stay another night on my next trip - but that won't happen now. Bottom line - clean the rooms and be upfront on the bathroom situation.

My wife & I had planned for a 3 night stay originally. The home was beautiful overall but our room was not clean. No one had cleaned room. There was dust everywhere on the furniture & the floor. Also - the private bathroom was not adjacent to the room but instead was down 6 very steep steps which was not mentioned on the web site. Lastly - as mentioned - we had planned a 3 night stay but our plans got changed. On the 2nd morning before breakfast - i tried to notify the owner that we needed to leave a day early. The owner was not present but a lady was found in the kitchen preparing breakfast. She explained to me that the owner was not there and would not be coming in due to a doctor appointment. She went further and added that she herself had been called in at the last minute to cover for the owner and she was not very happy about it. When i asked her the details of the home since we needed to leave early - she quickly told me that the money for the 3rd night was not refundable. I was not happy with that remark but said nothing else to the lady as she was not very obliging. The place was not that busy and i had in mind to come back and stay another night on my next trip - but that won't happen now. Bottom line - clean the rooms and be upfront on the bathroom situation.

We loved our stay here! Highly recommend the Marilyn Suite as it is somewhat off by itself and is as large as a small apartment. Very clean and the bed was incredibly comfortable. Breakfast was delightful and we enjoyed the conversation with the other guests and the owner also joined us. Overall, pleasantly surprised and would stay again.

We loved our stay here! Highly recommend the Marilyn Suite as it is somewhat off by itself and is as large as a small apartment. Very clean and the bed was incredibly comfortable. Breakfast was delightful and we enjoyed the conversation with the other guests and the owner also joined us. Overall, pleasantly surprised and would stay again.

Unique stay, Property is beautiful, really appreciated Christi and Savannah, friendly and warm hosts.

It's a unique property with lots of history. The bed was comfortable and i had lots of room to lounge. The breakfast was incredible.

In downtown and close to everything

In downtown and close to everything

It's a unique property with lots of history. The bed was comfortable and i had lots of room to lounge. The breakfast was incredible.

Although i had confirmed reservations, the staff wasn't aware of my arrival and no one was at the property. The Ring doorbell video provided me communication and i was able to get to my room. During that communication i learned that my second floor room had its bathroom on the first floor. Not a good situation for a senior. Had someone been at the property i would have asked for a refund and found something else. The interior is nicely restored and has beautiful period furniture and art. The beds are comfortable and coffee, water, and a refrigerator available for guests. The lighting in the room was excellent and nicely set up for guests. Perhaps the room i was in hadn't been used in a while as it was dusty on both the floor and surfaces. There was differed maintenance in the front landscaping and surfaces. Viewing Google maps, It appeared to be a quick and convenient option to staying downtown Louisville. The drive was actually longer and more circuitous than it looks. In the future I'll stay in Louisville. The property is a good value and a nice change from hotels.

Although i had confirmed reservations, the staff wasn't aware of my arrival and no one was at the property. The Ring doorbell video provided me communication and i was able to get to my room. During that communication i learned that my second floor room had its bathroom on the first floor. Not a good situation for a senior. Had someone been at the property i would have asked for a refund and found something else. The interior is nicely restored and has beautiful period furniture and art. The beds are comfortable and coffee, water, and a refrigerator available for guests. The lighting in the room was excellent and nicely set up for guests. Perhaps the room i was in hadn't been used in a while as it was dusty on both the floor and surfaces. There was differed maintenance in the front landscaping and surfaces. Viewing Google maps, It appeared to be a quick and convenient option to staying downtown Louisville. The drive was actually longer and more circuitous than it looks. In the future I'll stay in Louisville. The property is a good value and a nice change from hotels.

Lovely place, friendly staff and breakfast was delicious!

Lovely place, friendly staff and breakfast was delicious!

This was our first experience at a bed and breakfast and it was truely a highlight of our trip. The property is as shown in the pictures The inn keeper, Christy was pleasant, welcoming and made the most amazing breakfast. The unique surrounding area and greenbelt by the river was an unexpected surprise. We highly recommend this property.

This was our first experience at a bed and breakfast and it was truely a highlight of our trip. The property is as shown in the pictures The inn keeper, Christy was pleasant, welcoming and made the most amazing breakfast. The unique surrounding area and greenbelt by the river was an unexpected surprise. We highly recommend this property.

The woman working there was very kind and welcoming. The home is beautiful and historic.

The woman working there was very kind and welcoming. The home is beautiful and historic.

I wish we had time to stay one more night! Great place!

I wish we had time to stay one more night! Great place!

A Charming Mansion in a great location. Our stay was very comfortable and breakfast was delicious. It is an historical home so the staircases are tall and steep if you have any mobility issues. We managed just fine. The Innkeeper and Owner were very kind and hospitable.

A Charming Mansion in a great location. Our stay was very comfortable and breakfast was delicious. It is an historical home so the staircases are tall and steep if you have any mobility issues. We managed just fine. The Innkeeper and Owner were very kind and hospitable.

the experience and the staff was friendly

the experience and the staff was friendly