Everything in the hotel was just as described but the staff were what made the difference because they went beyond several times and were absolutely fantastic. Definitely recommend

Everything in the hotel was just as described but the staff were what made the difference because they went beyond several times and were absolutely fantastic. Definitely recommend

lackluster reception and dining room help. Nice spaces near pool

lackluster reception and dining room help. Nice spaces near pool

Nice hotel, but cleanliness conditions and internet need to improve.

Nice hotel, but cleanliness conditions and internet need to improve.

Property is clean and comfortable. Bed is very good. Their gym have weights and run mills. Did not use the pool but it looks clean and tempting. Restaurant have good selection on the menu, and the bar have several alternatives.

Property is clean and comfortable. Bed is very good. Their gym have weights and run mills. Did not use the pool but it looks clean and tempting. Restaurant have good selection on the menu, and the bar have several alternatives.

Nice location. Excellent restaurant. Awesome breakfast

Nice location. Excellent restaurant. Awesome breakfast

Very nice hotel with responsive staff and good food options for our first night and a beautiful buffet for breakfast (wasn't included in the room price, however). Rooms were quiet (we didn't face the courtyard, which may be noisier), clean and comfortable. The hotel is close to downtown and within taxi distance to good restaurant options. We felt very well taken care of. We spent our first and last nights in Brazil at this hotel and the staff recognized and greeted us warmly on our last night, which made us feel very nice to be remembered.

Very nice hotel with responsive staff and good food options for our first night and a beautiful buffet for breakfast (wasn't included in the room price, however). Rooms were quiet (we didn't face the courtyard, which may be noisier), clean and comfortable. The hotel is close to downtown and within taxi distance to good restaurant options. We felt very well taken care of. We spent our first and last nights in Brazil at this hotel and the staff recognized and greeted us warmly on our last night, which made us feel very nice to be remembered.

Excellent hotel, very clean, comfortable, fine and elegant; invites not to leave their facilities.

Excellent hotel, very clean, comfortable, fine and elegant; invites not to leave their facilities.

The hotel is nice and clean. Staff is polite and respectful. Check-in could be a bit faster. Breakfast is outstanding and rooms are nice and clean.

The hotel is nice and clean. Staff is polite and respectful. Check-in could be a bit faster. Breakfast is outstanding and rooms are nice and clean.

The hotel look like a comercial desk of financial advisers Didn't feel comfortable there didn't feel like a hotel at all The service is fine but the hotel is being left behind old

The hotel look like a comercial desk of financial advisers Didn't feel comfortable there didn't feel like a hotel at all The service is fine but the hotel is being left behind old

In overall, it was very pleasant.

In overall, it was very pleasant.

As nice of a hotel as you could want....and for the price....the best. People nice, facility beautiful, food good, foyer computer great, room big, grounds nice, price crazy low.

As nice of a hotel as you could want....and for the price....the best. People nice, facility beautiful, food good, foyer computer great, room big, grounds nice, price crazy low.

Very nice remodeled hotel. Rooms are modern and quiet. Water pressure on bathroom sink could be improved.

Very nice remodeled hotel. Rooms are modern and quiet. Water pressure on bathroom sink could be improved.

Needed a spot prior to a vacation extension . . . what a wonderful, clean, comfortable, friendly, lovely spot! So sad that we only stayed overnight . . . WOW! Food, service, & room were all fantastic!

Needed a spot prior to a vacation extension . . . what a wonderful, clean, comfortable, friendly, lovely spot! So sad that we only stayed overnight . . . WOW! Food, service, & room were all fantastic!

Great hotel, very safe, clean and comfortable.... Breakfast/lunch manager couldn't do enough to look after us

Great hotel, very safe, clean and comfortable.... Breakfast/lunch manager couldn't do enough to look after us

I stayed for two days at the Novotel Campo Grande during a business trip to Campo Grande. The hotel is close to green areas and you have a sense of being out of the city. The staff is very helpful and always willing to help. My experience of the food served was limited, but I was not impressed. Breakfast is the typical Brazilian affair and the food on offer is of good quality. I had dinner at the hotel one day and it was enough to put me off eating there again. The food was below average and I think the fact the restaurant was pretty much empty should have been a sign. The room was big enough and clean. The internet was problematic, which for me was a problem, as I had to do quite a bit of work from the hotel.

We flew in from Rio, planning to go to the Pantanal. But we could not leave until morning, so we needed a place to stay. And we were hungry. We arrived at Novotel late and dinner was over, but the bar was open and serving food. One of us was a vegetarian. But they accommodated us well and we went to bed absolutely happy. We were not at the hotel long enough to comment informatively about the facility. But we can speak about the service. It was terrific. The man at the front desk came around to see that we had the food we wanted and made sure we were comfortable in our room. We would stay there again.

We flew in from Rio, planning to go to the Pantanal. But we could not leave until morning, so we needed a place to stay. And we were hungry. We arrived at Novotel late and dinner was over, but the bar was open and serving food. One of us was a vegetarian. But they accommodated us well and we went to bed absolutely happy. We were not at the hotel long enough to comment informatively about the facility. But we can speak about the service. It was terrific. The man at the front desk came around to see that we had the food we wanted and made sure we were comfortable in our room. We would stay there again.

Very good overall. Nice staff and facilities. I´d suggest hotel offer rollaway beds for families, which seem to be main target for this hotel.