The maintenance of the property is not good enough to stay comfortable.

Room AC did not work first night of the stay

Room AC did not work first night of the stay

These city didn’t have much hotels. It was first time visiting Lake Elsinore. So I got this motel just because it was better review than others. But it was not a resort at all. The pictures are not same as real room! I didn’t request for money back. But we got bitten by ticks right away when we get into the room. The room was super humid and hot. The Airconditioner was soooo dirty with dust sitted there for years. The matress was sinking so badly right after you sit. The moldings were broken and empty that area space. So I guess any bugs can access through there. As soon as we get in the room, maybe in 3mins later, I realize that I can’t handle this. So I went to office to check out. Front desk guy said I should contact to Expedia to request for refund. I told him I won’t request for refund. I didn’t wanna deal with spending hours only for $90 and excuse. Better go to other city near there. 20-30miles away hotels won’t harm you that much. And the hot spring was not even working right according from staff.

These city didn’t have much hotels. It was first time visiting Lake Elsinore. So I got this motel just because it was better review than others. But it was not a resort at all. The pictures are not same as real room! I didn’t request for money back. But we got bitten by ticks right away when we get into the room. The room was super humid and hot. The Airconditioner was soooo dirty with dust sitted there for years. The matress was sinking so badly right after you sit. The moldings were broken and empty that area space. So I guess any bugs can access through there. As soon as we get in the room, maybe in 3mins later, I realize that I can’t handle this. So I went to office to check out. Front desk guy said I should contact to Expedia to request for refund. I told him I won’t request for refund. I didn’t wanna deal with spending hours only for $90 and excuse. Better go to other city near there. 20-30miles away hotels won’t harm you that much. And the hot spring was not even working right according from staff.

Great

Great

The staff was rude, the air conditioner did not work and they went ahead and put us in the room anyway and then after we had unloaded everything, give us the option to move to another room, which would not be much better. We were charged extra for use of the pool and the hot spring because our room didn’t qualify, we’re not sure what that means. We asked for a single level due to a handicap and they gave us a room with stairs even though there were others available when I asked for one without stairs they said they didn’t have any available though the room across from us was vacant And they told us it was per room even though we were staying multiple nights. They did not have washcloths or hand towels. They didn’t carry them when we went ahead and paid for the pool. They handed us towels. This wasn’t more than five minutes later, they charged a $50 deposit that takes two weeks to get back , even though the room had no amenities, the refrigerator didn’t work. The microwave only heated for one minute and then you would have to reset it for another minute. They had no ice machine and their vending machines were broken.

The staff was rude, the air conditioner did not work and they went ahead and put us in the room anyway and then after we had unloaded everything, give us the option to move to another room, which would not be much better. We were charged extra for use of the pool and the hot spring because our room didn’t qualify, we’re not sure what that means. We asked for a single level due to a handicap and they gave us a room with stairs even though there were others available when I asked for one without stairs they said they didn’t have any available though the room across from us was vacant And they told us it was per room even though we were staying multiple nights. They did not have washcloths or hand towels. They didn’t carry them when we went ahead and paid for the pool. They handed us towels. This wasn’t more than five minutes later, they charged a $50 deposit that takes two weeks to get back , even though the room had no amenities, the refrigerator didn’t work. The microwave only heated for one minute and then you would have to reset it for another minute. They had no ice machine and their vending machines were broken.

The air conditioning unit was very noisy

The air conditioning unit was very noisy

At check in, a coiple were arguing- fighting in front office, took it near our room then. Not enough towels in room, no hand towel, no wash cloths. Bed was so uncomfortable! Air conditioning unit was so loud! Loved the hot tubs! And swimming pool!

At check in, a coiple were arguing- fighting in front office, took it near our room then. Not enough towels in room, no hand towel, no wash cloths. Bed was so uncomfortable! Air conditioning unit was so loud! Loved the hot tubs! And swimming pool!

We went for a night but felt extremely uncomfortable with the people around. Looks like there people that live there. Many gave us bad looks and they appeared to be under the influence of dr*gs/alcohol. Parking lot was just a dirt lot and the pictures of the rooms look better online. We didnt even spend the night, we checked out 5 hours later. I will never return there. I rather spend more money at a place where I feel safe.

We went for a night but felt extremely uncomfortable with the people around. Looks like there people that live there. Many gave us bad looks and they appeared to be under the influence of dr*gs/alcohol. Parking lot was just a dirt lot and the pictures of the rooms look better online. We didnt even spend the night, we checked out 5 hours later. I will never return there. I rather spend more money at a place where I feel safe.

The area was nice and quiet for a small getaway. Prices are hard to beat for such a clean room, me and the wife loved our stay which I’m glad because I was a little hesitant due to low amount of reviews

The area was nice and quiet for a small getaway. Prices are hard to beat for such a clean room, me and the wife loved our stay which I’m glad because I was a little hesitant due to low amount of reviews

The kindnesses of Frank at the property was ABOVE and beyond. Soooo helpful. He showed us the property, the trees w fruits 😋, helped us w any questions we had. Got us extra towels we needed. Spruced up a few things in room we needed. Absolutely made our trip awesomeness! Love the pool and the hot tubs. Everyone is very kind and helpful ..nice ant check in, check out and Frank helped us in-between. We will be back just due to the amazing staff...tnk u tnk u

The kindnesses of Frank at the property was ABOVE and beyond. Soooo helpful. He showed us the property, the trees w fruits 😋, helped us w any questions we had. Got us extra towels we needed. Spruced up a few things in room we needed. Absolutely made our trip awesomeness! Love the pool and the hot tubs. Everyone is very kind and helpful ..nice ant check in, check out and Frank helped us in-between. We will be back just due to the amazing staff...tnk u tnk u

Staff was great

Staff was great

The parking lot needs to be weed-whacked

The parking lot needs to be weed-whacked

That it was close to the freeway. More towels and phone.

That it was close to the freeway. More towels and phone.

I had a pleasant stay at Elsinore Hot Springs & Lodge. The staff was welcoming, and the atmosphere was serene, perfect for a weekend getaway. The rooms were cozy and well-maintained, providing a great base for relaxation. However, there are areas that could use improvement. The cleanliness of the hot tub was a bit disappointing as it didn't seem to be up to the standard one would expect for such a reputed place. Additionally, the facility itself could benefit from some upgrades to enhance the overall guest experience. Overall, it’s a solid choice with a little room for refinement. Four stars!

I had a pleasant stay at Elsinore Hot Springs & Lodge. The staff was welcoming, and the atmosphere was serene, perfect for a weekend getaway. The rooms were cozy and well-maintained, providing a great base for relaxation. However, there are areas that could use improvement. The cleanliness of the hot tub was a bit disappointing as it didn't seem to be up to the standard one would expect for such a reputed place. Additionally, the facility itself could benefit from some upgrades to enhance the overall guest experience. Overall, it’s a solid choice with a little room for refinement. Four stars!

To start this property in not what it depicts in the pictures! As soon as we entered the room noticed the cleaning crew had left a soiled cleaning towel by the microwave after stowing our bags went in to use the bathroom and noticed there was only two large towels, no hand towels or washcloths. There was a window in the bathroom which had no screen so we closed it. After setting our bags in the table and the one chair in the room we settled in and got ready to turn in! Went to shower and sure enough checked the shower head and sure enough it was loose enough to stay on but would of fallen on my head as soon as the water would be turned on! So I tightened it and turn the water on and the knob came out ( no screw) shoved it back in and went on with the shower! Later on the people in the next room were being loud and apparently damaged the room during the night, Needless to say it was not a restful night. Next morning noticed cleaning and maintenance crew in the room mentioned before asked and was told they were making repairs and cleaning. Returned later on that afternoon they were still working on the room. Went un my room had to request two more towels so we could shower & get ready for our evening. This night again was met with unexpected nocks at the door! First time the person knocked and away entering a different a different room. 2nd one was maintenance who opened the door and walked in! Confronted him about it! deadbolt did not work! Wont be beck to this place!

To start this property in not what it depicts in the pictures! As soon as we entered the room noticed the cleaning crew had left a soiled cleaning towel by the microwave after stowing our bags went in to use the bathroom and noticed there was only two large towels, no hand towels or washcloths. There was a window in the bathroom which had no screen so we closed it. After setting our bags in the table and the one chair in the room we settled in and got ready to turn in! Went to shower and sure enough checked the shower head and sure enough it was loose enough to stay on but would of fallen on my head as soon as the water would be turned on! So I tightened it and turn the water on and the knob came out ( no screw) shoved it back in and went on with the shower! Later on the people in the next room were being loud and apparently damaged the room during the night, Needless to say it was not a restful night. Next morning noticed cleaning and maintenance crew in the room mentioned before asked and was told they were making repairs and cleaning. Returned later on that afternoon they were still working on the room. Went un my room had to request two more towels so we could shower & get ready for our evening. This night again was met with unexpected nocks at the door! First time the person knocked and away entering a different a different room. 2nd one was maintenance who opened the door and walked in! Confronted him about it! deadbolt did not work! Wont be beck to this place!

Great experience

Great experience

This was by far the WORST hotel I’ve ever stayed at in my life . One of the STAFF members at the hotel used profanity on a note and left it on my door . The note said “ Pick up your dog s***.” I had the manager confirm after watching the cameras my dog NEVER pooped on their property . I was being harassed the staff member told me he talks to everyone like that . After that when I was checking out the they refused to give me my deposit back and said we stole bath mats . I told them we never stole any mats and the manager reviewed the camera and seen 2 house keeps go in the room after we were in there and take the bath mats out . They lied and said we stole the mats so we wouldn’t get the deposit back . After the manager reviewed the footage he apologized for his staff behavior and refunded back the deposit . I called Expedia and was also refunded for the stay. I DO NOT ADVISE STAYING THERE PLEASE SAVE YOUR MONEY!!!! The room also had roaches . Just a horrible experience over all .