Nobody on the desk on arrival had to walk around looking needed to phone if getting back to hotel after 10pm so porter could open door. So called bar in darkness when we got back at 10 very limited drinks. Room needed blinds and blackout curtains to keep light out. A overpriced hotel will not be going back.

We were given an accessible room. I don’t feel these should be given to people who don’t need them. The shower room was unpleasant.

Nobody on the desk on arrival had to walk around looking needed to phone if getting back to hotel after 10pm so porter could open door. So called bar in darkness when we got back at 10 very limited drinks. Room needed blinds and blackout curtains to keep light out. A overpriced hotel will not be going back.

Historic building, good location. Central. Lovely, young, helpful staff. awesome breakfasts (Inclusive). Rooms a bit basic; comfy beds; quiet.

Love it here ! Rooms are charming. Great breakfast . Staff are amazing !

Love it here ! Rooms are charming. Great breakfast . Staff are amazing !

Very convenient and nice hotel. The staff were especially lovely and really supportive with our small daughter!

Very convenient and nice hotel. The staff were especially lovely and really supportive with our small daughter!

It was okay for one night but not worth the price they are charging

It was okay for one night but not worth the price they are charging

Stayed here to see the mighty Quo in Vivary

Stayed here to see the mighty Quo in Vivary

Great

Great

Great classic hotel with nice GWR memorabilia and a really generous sized room .. Great staff always happy to help .. breakfast service was super fast friendly and delicious

Great classic hotel with nice GWR memorabilia and a really generous sized room .. Great staff always happy to help .. breakfast service was super fast friendly and delicious

Absolutely first class service, food and staff. Can’t fault the hotel in any way. Thank you

Absolutely first class service, food and staff. Can’t fault the hotel in any way. Thank you

Lovely hotel,great staff and excellent breakfast.If you are planning a stay in Taunton you cannot do any better!!!

Lovely hotel,great staff and excellent breakfast.If you are planning a stay in Taunton you cannot do any better!!!

Everyone is really friendly, it is a charitable enterprise but the standards are really high end. Service is superb and the room was lovley. Spacious and full of period features, the room is comfortable and the bed is great. We looked out over the railway station so there is coming and going but it was fine. The breakfast is wonderful, they cater for gf, v and dairy free. The quality of food is superb, cooked nicley and presented well. The bar area is comfortable and the location is within 10 mins walk of the town centre.

Everyone is really friendly, it is a charitable enterprise but the standards are really high end. Service is superb and the room was lovley. Spacious and full of period features, the room is comfortable and the bed is great. We looked out over the railway station so there is coming and going but it was fine. The breakfast is wonderful, they cater for gf, v and dairy free. The quality of food is superb, cooked nicley and presented well. The bar area is comfortable and the location is within 10 mins walk of the town centre.

This is a lovely hotel friendly staff who go out of their way to help you ..beautifully decorated and lovely and clean..good choice of breakfast foods with poached eggs to die for.. theres also a choice of pastries

This is a lovely hotel friendly staff who go out of their way to help you ..beautifully decorated and lovely and clean..good choice of breakfast foods with poached eggs to die for.. theres also a choice of pastries

The beds are really comfy, but pillows are like rock, the bathrooms well equipped and clean. Room servicing was sporadic at best. couple of occasions we had to empty own bin and tea/ coffee was never restocked. Staff are really friendly and polite , but sometimes finding someone to speak to was challenging during the day. but all in all I would stay there again as so convenient for train travel , catching taxis and dining out.

The beds are really comfy, but pillows are like rock, the bathrooms well equipped and clean. Room servicing was sporadic at best. couple of occasions we had to empty own bin and tea/ coffee was never restocked. Staff are really friendly and polite , but sometimes finding someone to speak to was challenging during the day. but all in all I would stay there again as so convenient for train travel , catching taxis and dining out.

A great location, a lovely big room with lots of thoughtful additions, clean and airy and just a short walk to the main town centre. The staff couldn't be more helpful and friendly - it is a real gem!

A great location, a lovely big room with lots of thoughtful additions, clean and airy and just a short walk to the main town centre. The staff couldn't be more helpful and friendly - it is a real gem!

Was spoken to with no respect when checking in & was not given a room to the standard or description I’d selected. I’d selected & paid for a superior room & the staff member checking me in seemed extremely uncooperative & didn’t seem very welcoming or respectful. When mentioning my Expedia gold member status & the perks included I was told they didn’t apply & had to read them out from my booking confirmation. The staff member who checked me in had to confirm this with management leaving myself & partner hanging about waiting. I was also asked to pay at the desk to which I responded it’s already paid for, the check in was a nightmare. Other staff members were polite & helpful especially a night staff member who assisted us with access back into the hotel late at night & provided us with extra things we needed for the bathroom. Overall I love the traditional theme of the hotel & the link to the history of the area & the railway. The rooms are named after local railway stations from the area & the historic West Somerset Railway. Historic items & fittings are on display. I think the hotel has a great future & is spacious & comfortable.

Was spoken to with no respect when checking in & was not given a room to the standard or description I’d selected. I’d selected & paid for a superior room & the staff member checking me in seemed extremely uncooperative & didn’t seem very welcoming or respectful. When mentioning my Expedia gold member status & the perks included I was told they didn’t apply & had to read them out from my booking confirmation. The staff member who checked me in had to confirm this with management leaving myself & partner hanging about waiting. I was also asked to pay at the desk to which I responded it’s already paid for, the check in was a nightmare. Other staff members were polite & helpful especially a night staff member who assisted us with access back into the hotel late at night & provided us with extra things we needed for the bathroom. Overall I love the traditional theme of the hotel & the link to the history of the area & the railway. The rooms are named after local railway stations from the area & the historic West Somerset Railway. Historic items & fittings are on display. I think the hotel has a great future & is spacious & comfortable.

When I arrived, I was struck how beautifully situated (walk out of the station and there it is!) and tastefully decorated the hotel was. It's a gorgeous old building. Staff were wonderful. It was only when I met up with some clients that they said "oh the one run by YMCA.?" And indeed it is. They train young people in hospitality, and I think that makes it even better!! Will definitely stay again. Especially as it was cheaper than other local chain 'budget' hotels

When I arrived, I was struck how beautifully situated (walk out of the station and there it is!) and tastefully decorated the hotel was. It's a gorgeous old building. Staff were wonderful. It was only when I met up with some clients that they said "oh the one run by YMCA.?" And indeed it is. They train young people in hospitality, and I think that makes it even better!! Will definitely stay again. Especially as it was cheaper than other local chain 'budget' hotels