They were an hour late for check in because thr room was not ready and then they tried to downgrade me to a room less expensive with no credit. At over $1,000 a night, the room should be ready at check in. I had to ask a lot and be assertive to get the room. Then the room was on the 3rd floor with workers on the stairs outside my window. I had no privacy and could not open the window to look up.

They were an hour late for check in because thr room was not ready and then they tried to downgrade me to a room less expensive with no credit. At over $1,000 a night, the room should be ready at check in. I had to ask a lot and be assertive to get the room. Then the room was on the 3rd floor with workers on the stairs outside my window. I had no privacy and could not open the window to look up.

It was a great experience. Everyone went out of their way to answer my questions in a professional and polite manner. They were all helpful and kind. Excellent service.

It was a great experience. Everyone went out of their way to answer my questions in a professional and polite manner. They were all helpful and kind. Excellent service.

The hotel room was not in good shape. The room Ceiling was stained, with holes and lacking paint. The bathroom wall paper was peeling off and the tub had a gross caulking. Way below what you’d expect given the cost and the Hilton flag. It’s a shame they would let room get to that bad shape and not fix it before putting guests there.

The hotel room was not in good shape. The room Ceiling was stained, with holes and lacking paint. The bathroom wall paper was peeling off and the tub had a gross caulking. Way below what you’d expect given the cost and the Hilton flag. It’s a shame they would let room get to that bad shape and not fix it before putting guests there.

The moment we showed up to check in, we were identified by name as if they had been waiting for us. We were greeted with warm service and lovely fruit-infused water. We've had no issues with our room, which is ample and stylish. We called for an extra set of towels and were brought more very quickly. Everyone who works in the hotel, including housekeeping and facilities, has been very nice to us.

The moment we showed up to check in, we were identified by name as if they had been waiting for us. We were greeted with warm service and lovely fruit-infused water. We've had no issues with our room, which is ample and stylish. We called for an extra set of towels and were brought more very quickly. Everyone who works in the hotel, including housekeeping and facilities, has been very nice to us.

We checked in to a clean room. I used the restroom and found that the toilet was not working properly flushing. Instead of calling the lobby I decided to go there since I had an errand to run. When I got back 10 minutes later it was fixed. What a great service!

For the price, the room was not bad at all, so if you are looking for a clean and fine place to stay, this place is fine and will surely serve your needs. However, there were many small problems that added up to a less-than-pleasant stay for me. I got slow/no internet in the room the first night (it seems that the hotel staff addressed this because it got better the second day, though when I initially contacted them about the problem, they just told me to contact AT&T customer service), there were fruit flies in the room, the remote control to the TV and the coffee maker didn't work and had to be replaced, the lightbulb in the bedside lamp was flickering crazily so I couldn't use it, the shower had a weird half-door so water got all over the bathroom. It also suffered from a lot of the same issues as many other hotels right now as they try to cut every possible cost at the expense of customer comfort--no water cups in the room, cheap doors to the room that let in light from the hallway underneath, no exhaust fan in the bathroom, cheap and very minimal blankets, no coffee in the lobby in the morning.

Good breakfast buffet.

For the price, the room was not bad at all, so if you are looking for a clean and fine place to stay, this place is fine and will surely serve your needs. However, there were many small problems that added up to a less-than-pleasant stay for me. I got slow/no internet in the room the first night (it seems that the hotel staff addressed this because it got better the second day, though when I initially contacted them about the problem, they just told me to contact AT&T customer service), there were fruit flies in the room, the remote control to the TV and the coffee maker didn't work and had to be replaced, the lightbulb in the bedside lamp was flickering crazily so I couldn't use it, the shower had a weird half-door so water got all over the bathroom. It also suffered from a lot of the same issues as many other hotels right now as they try to cut every possible cost at the expense of customer comfort--no water cups in the room, cheap doors to the room that let in light from the hallway underneath, no exhaust fan in the bathroom, cheap and very minimal blankets, no coffee in the lobby in the morning.

Staff is extremely friendly and helpful.

I have stayed at Hilton hotels many times. This is by far the worse Hilton hotel I have ever stayed in. The rooms were dated and in the worse conditions I have seen. My room had to be changed 3 times until there was one acceptable to stay in. Although the ballroom was lovely, the rooms I was offered were not. I would not recommend this hotel location.

I enjoyed my stay, the only thing I requested when I booked the room was to have a tub with a shower. I had my little daughter with me, it was a standing shower only, which was hard for me to have her take a shower.

I enjoyed my stay, the only thing I requested when I booked the room was to have a tub with a shower. I had my little daughter with me, it was a standing shower only, which was hard for me to have her take a shower.

Comfortable Bed

reasonable.

reasonable.

Bathroom door did not work properly. After checking in we were in our room unpacking when we heard a knock on the door I opened the door to find a hey little girl about 5 years old by herself in the hallway. I asked who she was with and she walked over to the next door and knocked on the door female opens the door little girl walks in I told the lady she was knocking on my door she looked angry and said thank you and close the door. Later that evening there were people coming in and out of there rooms till after 1:00 a.m. love talking then door slamming not a good night's sleep.

Bathroom door did not work properly. After checking in we were in our room unpacking when we heard a knock on the door I opened the door to find a hey little girl about 5 years old by herself in the hallway. I asked who she was with and she walked over to the next door and knocked on the door female opens the door little girl walks in I told the lady she was knocking on my door she looked angry and said thank you and close the door. Later that evening there were people coming in and out of there rooms till after 1:00 a.m. love talking then door slamming not a good night's sleep.

Always a great stay, would have liked a free breakfast though.

Always a great stay, would have liked a free breakfast though.

Clean and friendly

Clean and friendly

It was good

It was good

Convenient location for a concert at the Mann

Good sized room with 2 double beds for a twin room.

Good sized room with 2 double beds for a twin room.

Convenient location for a concert at the Mann

Would definitely go again.