Checked in swiftly . Then asked what time last orders for the kitchen were . I was told in a sterling manner that the restaurant was FULL. As was a resident surely they could accommodate a single traveler . NO . I asked to speak with the manager and was told there wasn’t one. Terrible customer service was experienced. Therefore I was made to walk into town and find an alternative place for dinner . After my walk and dinner I came back to the bar for a night cap. There is no full time bar person . It is run by the staff who wait tables . Therefore when you do require a drink you have to go and find someone to serve you . The rooms are old and need upgrading . Breakfast was okay but nothing to write home about .

Checked in swiftly . Then asked what time last orders for the kitchen were . I was told in a sterling manner that the restaurant was FULL. As was a resident surely they could accommodate a single traveler . NO . I asked to speak with the manager and was told there wasn’t one. Terrible customer service was experienced. Therefore I was made to walk into town and find an alternative place for dinner . After my walk and dinner I came back to the bar for a night cap. There is no full time bar person . It is run by the staff who wait tables . Therefore when you do require a drink you have to go and find someone to serve you . The rooms are old and need upgrading . Breakfast was okay but nothing to write home about .

In the center of Sønderborg with view to the fjord of Flensborg

In the center of Sønderborg with view to the fjord of Flensborg

Spacious, free parking, Quiet, Good Breakfast. Bathroom had small mold in some places.

Spacious, free parking, Quiet, Good Breakfast. Bathroom had small mold in some places.

Vey nice overall

Vey nice overall

Nice location near harbour and beach

Nice location near harbour and beach

super

super

The breakfast is delightful.

The breakfast is delightful.

Came down by car from Oslo/Norway, for a next day appointment in Flensburg, had an enjoyable evening and nights stay. Close to the ocean with options for long walks and the city-center with restaurants and pubs. Breakfast excellent. Enjoyed a lot :)

Came down by car from Oslo/Norway, for a next day appointment in Flensburg, had an enjoyable evening and nights stay. Close to the ocean with options for long walks and the city-center with restaurants and pubs. Breakfast excellent. Enjoyed a lot :)

Like the location . Walkable about 15 mins to cafes and restaurant within the neighbourhood and the seaside ..hotel is huge property and my room was ( upgrade to suite room )was impeccable 👍👍 Cleanliness and wifi was very good too. We will come back next year for summer holiday 💥 Highly recommend this hotel to you guys …..🇩🇰🤗👍👍

Like the location . Walkable about 15 mins to cafes and restaurant within the neighbourhood and the seaside ..hotel is huge property and my room was ( upgrade to suite room )was impeccable 👍👍 Cleanliness and wifi was very good too. We will come back next year for summer holiday 💥 Highly recommend this hotel to you guys …..🇩🇰🤗👍👍

Nice hotel, location good. Very helpful staff. Room very good.

Nice hotel, location good. Very helpful staff. Room very good.

Make sure you do not get a room near the kitchen. The dishwasher will ruin your stay! Beds are fine and the view is amazing. Breakfast is also fine. Only they forget to put the white sweet stuff on the cinnamon breads and there is no cappuccino.

Make sure you do not get a room near the kitchen. The dishwasher will ruin your stay! Beds are fine and the view is amazing. Breakfast is also fine. Only they forget to put the white sweet stuff on the cinnamon breads and there is no cappuccino.

Very nice personell. Big and comfy rooms with a good view. An ok bar and place to sit in the evening. Bathroom was quite cold and place a little difficult to access on foot.

Very nice personell. Big and comfy rooms with a good view. An ok bar and place to sit in the evening. Bathroom was quite cold and place a little difficult to access on foot.

Nice stay at a nice hotel in a nice location. Friendly Staff and good atmosphere

Nice stay at a nice hotel in a nice location. Friendly Staff and good atmosphere

This hotel could have had two stars more if was for the appalling greeting received on our arrival. We arrive on Saturday afternoon 11/12.2021. at around 1pm. The receptionist came reluctantly out of a back room and her first words was, you can’t come her before 3pm. I then had to beg her to check or reservation which she only reluctantly did. This rather rude, reluctant, and frankly appalling greeting brought the entire experience down, however the hotel is: • Situated beautiful and close to the castle and beach. • Spacious and clean rooms. • Close to the town centre

This hotel could have had two stars more if was for the appalling greeting received on our arrival. We arrive on Saturday afternoon 11/12.2021. at around 1pm. The receptionist came reluctantly out of a back room and her first words was, you can’t come her before 3pm. I then had to beg her to check or reservation which she only reluctantly did. This rather rude, reluctant, and frankly appalling greeting brought the entire experience down, however the hotel is: • Situated beautiful and close to the castle and beach. • Spacious and clean rooms. • Close to the town centre

Excellent location, walking distance to everything. Nice city. Hotel and the rooms are a bit run down, the beds could have been better, very soft and noicy, squked when turning around. Breakfast OK.

Beautiful views of the water, such a great location to easily get to anywhere we wanted.

Beautiful views of the water, such a great location to easily get to anywhere we wanted.

The hotel is easy to access with free parking close to the check-in. We really liked the welcoming from the friendly staff. The room was spacious with comfortable beds and if you choose the rooms with se-view you will get astonishing view. Sønderborg is a beautiful city well worth visiting and with many good restaurants.