Great hotel, I stayed several times. The Gym is amazing, facilities are amazing, but this time we could't enjoy the internet because they have a problem. Two days without internet was a little uncomfortable

They only offer housekeeping every 2 days not everyday thats the only why i don't give 5 stars.

They only offer housekeeping every 2 days not everyday thats the only why i don't give 5 stars.

Room staff very rude and aggressive. Not safe to leave family around. Don’t recommend, and would not go again

Room staff very rude and aggressive. Not safe to leave family around. Don’t recommend, and would not go again

Great and family oriented place.

The staff were friendly and provided a great customer service. The property grounds or exterior look amazing, clean, and well maintained. I love the Key West style exterior and coastal interior decor. The beds are very comfortable. However, the 2-bedroom villa that were assigned to us was filthy. There were dirt smudges on the light switches, sofa, and interior doors. The sofa had literal dirt on it (sand and crumbs). You can visibly see the dust build up on all the ceiling fans and AC vents. The hotel needs to replace the old (rough on skin, no longer white) bath towels. The stacked washer and dryer in our unit was in terrible shape. The rubber seal on the dryer was partly detached and the washer was super loud, it sounded like someone was trying to breakdown the front door. I’m not exaggerating. I decided to do some laundry around midnight and that thing woke my teenagers up. There was no way the neighboring units did not hear it. It was so embarrassing. Lastly, this hotel could really use another pool. A BIGGER pool where people can actually swim. The only time the pools weren’t busy is around 8am to 10am. After that, the pools start looking like a can of sardines. IT IS PACKED (again, I’m not exaggerating). Hopefully, the refurbishments this winter addresses these issues. Either that or lower your rates because this hotel is definitely not worth what you’re charging. Trust me when I say I’ve seen better, for the same amount of price in the same location.

Best family and kids friendly

Best family and kids friendly

The staff were friendly and provided a great customer service. The property grounds or exterior look amazing, clean, and well maintained. I love the Key West style exterior and coastal interior decor. The beds are very comfortable. However, the 2-bedroom villa that were assigned to us was filthy. There were dirt smudges on the light switches, sofa, and interior doors. The sofa had literal dirt on it (sand and crumbs). You can visibly see the dust build up on all the ceiling fans and AC vents. The hotel needs to replace the old (rough on skin, no longer white) bath towels. The stacked washer and dryer in our unit was in terrible shape. The rubber seal on the dryer was partly detached and the washer was super loud, it sounded like someone was trying to breakdown the front door. I’m not exaggerating. I decided to do some laundry around midnight and that thing woke my teenagers up. There was no way the neighboring units did not hear it. It was so embarrassing. Lastly, this hotel could really use another pool. A BIGGER pool where people can actually swim. The only time the pools weren’t busy is around 8am to 10am. After that, the pools start looking like a can of sardines. IT IS PACKED (again, I’m not exaggerating). Hopefully, the refurbishments this winter addresses these issues. Either that or lower your rates because this hotel is definitely not worth what you’re charging. Trust me when I say I’ve seen better, for the same amount of price in the same location.

Great and family oriented place.

Excellent

Excellent

Love the pools and the splash pads for the small kids. This is a wonderful place for younger children

Love the pools and the splash pads for the small kids. This is a wonderful place for younger children

Friendly staff, great resort amenities, clean, safe, large rooms with everything you need.

Friendly staff, great resort amenities, clean, safe, large rooms with everything you need.

We loved our stay. My only conplaint was not being able to take advantage of the amenities due to it being closed most of the stay due to various reasons.

We loved our stay. My only conplaint was not being able to take advantage of the amenities due to it being closed most of the stay due to various reasons.

Love all the amenities n staff is great!

Love all the amenities n staff is great!

Had a wonderful stay with my 8yr old son! Felt like we were at a resort and not just a hotel. My son was so busy with all the on site activities that I got to relax, a lot! 😀 and we had lots of options to do stuff together too!

Had a wonderful stay with my 8yr old son! Felt like we were at a resort and not just a hotel. My son was so busy with all the on site activities that I got to relax, a lot! 😀 and we had lots of options to do stuff together too!

Great place for adults and kids

Great place for adults and kids

Great for kids and family plenty of things to do

Great for kids and family plenty of things to do

Great property. Great customer service from the guard to check in to calling after we checked out bc we forgot something in the room. They took great care of us. Highly recommend this place!

Great property. Great customer service from the guard to check in to calling after we checked out bc we forgot something in the room. They took great care of us. Highly recommend this place!

The entertainment staff are the best

The entertainment staff are the best

We absolutely loved our stay here. The rooms were large and clean. Very comfortable. We are a family of 7 and fit perfectly in the room. The staff was very friendly and helpful. My kids loved the pools and mini golf. Close to lots of restaurants and things to do. Would 100% stay here again.