Everything was perfect

Everything was perfect

The serenity of the surrounding area of this hotel is exeptional! The staff makes you feel welcome, and the service is great!

The serenity of the surrounding area of this hotel is exeptional! The staff makes you feel welcome, and the service is great!

When we book the hotel, we were excited to experience and explore the areas because of the hotel structure & history, the surrounding areas, and its close proximity to Maastricht. The hotel is a 4 star and I guess are expectations are high. As we book the rooms via Hotel.coms, we were given a Basement Room, which was okay on size and decor, however, the rooms were too cold even without Aircon, the toilet was not part of the shower but designed in an enclosed built in type, that one who is claustrophobic would not like to use. The service was not that particularly good, missing towels, toilets paper and etc. Overall the experience was not that pleasant for my family and would probably prefer to find other hotel nearby Maastricht.

When we book the hotel, we were excited to experience and explore the areas because of the hotel structure & history, the surrounding areas, and its close proximity to Maastricht. The hotel is a 4 star and I guess are expectations are high. As we book the rooms via Hotel.coms, we were given a Basement Room, which was okay on size and decor, however, the rooms were too cold even without Aircon, the toilet was not part of the shower but designed in an enclosed built in type, that one who is claustrophobic would not like to use. The service was not that particularly good, missing towels, toilets paper and etc. Overall the experience was not that pleasant for my family and would probably prefer to find other hotel nearby Maastricht.

This is a beautiful hotel. The rooms are nice and space. Breakfast is very good. The service could be better. We came to check in quite late and there was no one there. We had to wait for a long time for someone to come. Then I had some questions but when I would call the reception no one would pick it up.

This is a beautiful hotel. The rooms are nice and space. Breakfast is very good. The service could be better. We came to check in quite late and there was no one there. We had to wait for a long time for someone to come. Then I had some questions but when I would call the reception no one would pick it up.

The hotel is very interesting, located in the building of an old coal mine. The renovation is very well done, and the room comfortable. Breakfast was not the highlight - not many choices for people with allergies or vegan, also very crowded space with lots of queueing. Restaurant is very good, with very friendly service. At the same time, reception experience is not at the level expected for a 4-star hotel. Location of the hotel is great - between hiking routes of the national park and the shopping outlet.

The hotel is very interesting, located in the building of an old coal mine. The renovation is very well done, and the room comfortable. Breakfast was not the highlight - not many choices for people with allergies or vegan, also very crowded space with lots of queueing. Restaurant is very good, with very friendly service. At the same time, reception experience is not at the level expected for a 4-star hotel. Location of the hotel is great - between hiking routes of the national park and the shopping outlet.

Beautiful hotel, very nice service.

Beautiful hotel, very nice service.

The hotel has an amazing garden and the public areas are very well-decorated. The room however didn’t feel very luxurious. It was clean and spacious but the decoration wasn’t as nice as the public areas. Great location for nature and shopping.

The hotel has an amazing garden and the public areas are very well-decorated. The room however didn’t feel very luxurious. It was clean and spacious but the decoration wasn’t as nice as the public areas. Great location for nature and shopping.

Very friendly and helpful check in. Beautiful Hotel with roomy accommodations , great shower.

Very friendly and helpful check in. Beautiful Hotel with roomy accommodations , great shower.

The insulation of the room was not great, generally the room was good and the cleanliness as well.

The insulation of the room was not great, generally the room was good and the cleanliness as well.

The hotel is as grand in real life as it looks on the pictures. Very stylish exterior and hallways that ooze history but are in great condition. We had the more spacious superior room, but other than the higher ceilings and windows and a few more square meters, I don't think there's a huge difference over their standard comfort rooms. And that's good, because our room was great. Great stylish interior, well maintained, a practical bathroom, a great bed and plenty of storage space. The only thing to pick on were the pillows; way too small and soft. While on the topic of things to improve; for a hotel this size, I would have expected a gym and I was quite disappointed they had none. The hotel is connected to a wellness centre, but it's a separate business. It's also quite hard to work out how to get to reception when you arrive late like we did. There's poor signage other than warning you not to park anywhere and with only a single person manning the bar, phones and reception, we struggled to get in and get served. There is free parking outside the hotel as well as secure parking at the hotel. There are lots of things in the area to explore as well as a shopping village and restaurants right next door. Which is good, because if you only want simple breakfast you probably don't want to dish out Eur 25 per person for breakfast at the hotel. All in all we had a great stay. This hotel is close to being the best one in the area, provided they address some of the points above.

The hotel is as grand in real life as it looks on the pictures. Very stylish exterior and hallways that ooze history but are in great condition. We had the more spacious superior room, but other than the higher ceilings and windows and a few more square meters, I don't think there's a huge difference over their standard comfort rooms. And that's good, because our room was great. Great stylish interior, well maintained, a practical bathroom, a great bed and plenty of storage space. The only thing to pick on were the pillows; way too small and soft. While on the topic of things to improve; for a hotel this size, I would have expected a gym and I was quite disappointed they had none. The hotel is connected to a wellness centre, but it's a separate business. It's also quite hard to work out how to get to reception when you arrive late like we did. There's poor signage other than warning you not to park anywhere and with only a single person manning the bar, phones and reception, we struggled to get in and get served. There is free parking outside the hotel as well as secure parking at the hotel. There are lots of things in the area to explore as well as a shopping village and restaurants right next door. Which is good, because if you only want simple breakfast you probably don't want to dish out Eur 25 per person for breakfast at the hotel. All in all we had a great stay. This hotel is close to being the best one in the area, provided they address some of the points above.

The property was absolutely gorgeous and the staff were all so very friendly. The breakfast was delicious and well worth the 25 Euros. Such a beautiful property. Comfortable rooms which were beautifully styled and perfectly adequate. I would absolutely stay again!

The property was absolutely gorgeous and the staff were all so very friendly. The breakfast was delicious and well worth the 25 Euros. Such a beautiful property. Comfortable rooms which were beautifully styled and perfectly adequate. I would absolutely stay again!

very good hotel, perfect location for a day of shoppping at maasmechelen village. 1 remark: restaurant at hotel -> high price for average/low quality meal

very good hotel, perfect location for a day of shoppping at maasmechelen village. 1 remark: restaurant at hotel -> high price for average/low quality meal

Very clean with modern European decor. Reception staff sometimes a bit thin but very friendly when at the desk

Look like brand new! The breakfast as so good! Bit expansive but really good!

Look like brand new! The breakfast as so good! Bit expansive but really good!

Asked for a room not near elevator and was very difficult for her to look.

Asked for a room not near elevator and was very difficult for her to look.

I recommend this hotel to all young and older as they will find here the peace the calm and what they would search for it while travelling

I recommend this hotel to all young and older as they will find here the peace the calm and what they would search for it while travelling

Great location, beautiful interiors. Excellent dinner!