Prior to our stay (5 rooms) Sam G, the GM not only confirmed via phone AND via email that 3 of my rooms would be upgraded complimentary. This was his offer, I did not ask for it. My call was to ask that all rooms be on the same floor. The day before arriving, I spoke with Sissy who also confirmed my three upgrades were still happening & we're all on the same floor. Upon arriving to check in, luck would have it that Sam was there to check me in so I was overjoyed to share my gratitude in person regarding his kind gesture of upgrades. His name tag now says Guest Expert, which is different from his email signature. He says that not only am I NOT getting upgraded but that my rooms ARE NOT on the same floor. I asked him why not because I take care of my elderly parents (1 who's terminally ill) & we MUST be together, never mind the upgrades at this point. He says verbatim "a soccer team showed up & they took precedence over you & needed it more than you because it's a lot of them." Mind you,they're not even paying a fraction of what I am because they've booked a lot of rooms. I work in hospitality so I know the process when booking a team. After going back & forth for what seemed like forever, he FINALLY gave in because I told him that I've never been bamboozled nor seen a bait & switch like this! We were all on the same floor near each other & only 1 room was upgraded. This would've never happened at a Ritz-Carlton or Marriott, which is where I usually stay but Marriott was full.

Prior to our stay (5 rooms) Sam G, the GM not only confirmed via phone AND via email that 3 of my rooms would be upgraded complimentary. This was his offer, I did not ask for it. My call was to ask that all rooms be on the same floor. The day before arriving, I spoke with Sissy who also confirmed my three upgrades were still happening & we're all on the same floor. Upon arriving to check in, luck would have it that Sam was there to check me in so I was overjoyed to share my gratitude in person regarding his kind gesture of upgrades. His name tag now says Guest Expert, which is different from his email signature. He says that not only am I NOT getting upgraded but that my rooms ARE NOT on the same floor. I asked him why not because I take care of my elderly parents (1 who's terminally ill) & we MUST be together, never mind the upgrades at this point. He says verbatim "a soccer team showed up & they took precedence over you & needed it more than you because it's a lot of them." Mind you,they're not even paying a fraction of what I am because they've booked a lot of rooms. I work in hospitality so I know the process when booking a team. After going back & forth for what seemed like forever, he FINALLY gave in because I told him that I've never been bamboozled nor seen a bait & switch like this! We were all on the same floor near each other & only 1 room was upgraded. This would've never happened at a Ritz-Carlton or Marriott, which is where I usually stay but Marriott was full.

Prior to our stay (5 rooms) Sam G, the GM not only confirmed via phone AND via email that 3 of my rooms would be upgraded complimentary. This was his offer, I did not ask for it. My call was to ask that all rooms be on the same floor. The day before arriving, I spoke with Sissy who also confirmed my three upgrades were still happening & we're all on the same floor. Upon arriving to check in, luck would have it that Sam was there to check me in so I was overjoyed to share my gratitude in person regarding his kind gesture of upgrades. His name tag now says Guest Expert, which is different from his email signature. He says that not only am I NOT getting upgraded but that my rooms ARE NOT on the same floor. I asked him why not because I take care of my elderly parents (1 who's terminally ill) & we MUST be together, never mind the upgrades at this point. He says verbatim "a soccer team showed up & they took precedence over you & needed it more than you because it's a lot of them." Mind you, they're not even paying a fraction of what I am because they've booked a lot of rooms. I work in hospitality so I know the process when booking a team. After going back & forth for what seemed like forever, he FINALLY gave in because I told him that I've never been bamboozled nor seen a bait & switch like this! We were all on the same floor near each other & only 1 room was upgraded. This would've never happened at a Ritz-Carlton or Marriott, which is where I usually stay but Marriott was full.

Great stay

Great stay

The breakfast area was under stocked due to a large collegiate group. Extra food should have been available for other guest.

The breakfast area was under stocked due to a large collegiate group. Extra food should have been available for other guest.

I went to this property for a weekend staff for a wedding I was attending. The staff was amazing don’t get me wrong but the condition of the rooms was unacceptable. It was a huge stain on one of the pillows. The A/C was extremely loud when cutting on. It was mold in the bathroom on the shower curtain. The downstairs was extremely clean and for us the rooms were extremely unacceptable. Never again please stay away!

I went to this property for a weekend staff for a wedding I was attending. The staff was amazing don’t get me wrong but the condition of the rooms was unacceptable. It was a huge stain on one of the pillows. The A/C was extremely loud when cutting on. It was mold in the bathroom on the shower curtain. The downstairs was extremely clean and for us the rooms were extremely unacceptable. Never again please stay away!

Everything

Everything

Great breakfast choices.

Great breakfast choices.

Excellent hotel, very comfortable and clean

Excellent hotel, very comfortable and clean

Its very comfy, we stay there often. No one came to clean our room and i asked for clean towels. We had to go to the desk to get some.

Stay was good. Elevator went out during my stay. Didn’t really care for that but understood.

Stay was good. Elevator went out during my stay. Didn’t really care for that but understood.

Its very comfy, we stay there often. No one came to clean our room and i asked for clean towels. We had to go to the desk to get some.

The room was nice and clean and the front desk people were friendly and helpful.

The room was nice and clean and the front desk people were friendly and helpful.

Great staff!! From check in to house keeping and maintenance staff, the best. We stayed for a week and met a lot of staff and they are all so kind. Only improvement I would suggest is in the stairway, its a bit spider infested. Outside grounds are extremely clean. Inside is also spotless. I definitely would stay again!!

Great staff!! From check in to house keeping and maintenance staff, the best. We stayed for a week and met a lot of staff and they are all so kind. Only improvement I would suggest is in the stairway, its a bit spider infested. Outside grounds are extremely clean. Inside is also spotless. I definitely would stay again!!

My stay was good from the great customer service from the staff to the cleanliness of the room.

My stay was good from the great customer service from the staff to the cleanliness of the room.

BREAKFAST WAS GOOD

BREAKFAST WAS GOOD

The staff were amazing, very professional, and helpful. Unfortunately, the facility is aging, floors smelled musty, the elevators were questionable, often not working when I pressed the button for 1st floor. Sorry, but I would not stay at this facility again.

Great stay!

The staff were amazing, very professional, and helpful. Unfortunately, the facility is aging, floors smelled musty, the elevators were questionable, often not working when I pressed the button for 1st floor. Sorry, but I would not stay at this facility again.

Room was clean, staff was nice, easy check in. Comfortable beds

Room was clean, staff was nice, easy check in. Comfortable beds