Clean and good customer service. Nice self serve area for snacks.

Well, drove three hours for business and super tired. Turned covers down and noticed tiny (what I thought was dirt or something) until one of the tiny pieces started moving. Yep, infestation of bed bugs. Called front desk and was relocated to the room across the hall. After double bagging all my clothes up, taking ANOTHER shower and checking the room that was still too close for comfort, I finally got to sleep a little. My morning and subsequent business suffered. On my way home now and have to wash everything I have in my bag in hot water and throw away my suitcase. I feel like I want to throw it all away as not to infest my home. An apology would’ve been nice but not front desk staff’s fault. Avoid room 203 or check carefully before you get comfortable!

Well, drove three hours for business and super tired. Turned covers down and noticed tiny (what I thought was dirt or something) until one of the tiny pieces started moving. Yep, infestation of bed bugs. Called front desk and was relocated to the room across the hall. After double bagging all my clothes up, taking ANOTHER shower and checking the room that was still too close for comfort, I finally got to sleep a little. My morning and subsequent business suffered. On my way home now and have to wash everything I have in my bag in hot water and throw away my suitcase. I feel like I want to throw it all away as not to infest my home. An apology would’ve been nice but not front desk staff’s fault. Avoid room 203 or check carefully before you get comfortable!

Excellent place to stay right outside New Bern. Staff were extremely helpful and kind.

Excellent place to stay right outside New Bern. Staff were extremely helpful and kind.

This is a wonderful place to stay! Love the fact that the floors aren’t carpeted. It makes it feel so much cleaner and more updated. Comfortable beds and large tv. Only issue we had at all was when getting into bed my husband turned over his top pillow and there were 3-4 hairs on it as if it hadn’t been changed and new bedding used. Other than that it had a modern, clean, comfortable feel to it. I would definitely stay here again.

This is a wonderful place to stay! Love the fact that the floors aren’t carpeted. It makes it feel so much cleaner and more updated. Comfortable beds and large tv. Only issue we had at all was when getting into bed my husband turned over his top pillow and there were 3-4 hairs on it as if it hadn’t been changed and new bedding used. Other than that it had a modern, clean, comfortable feel to it. I would definitely stay here again.

The staff was always pleasant. Literally from the front desk representative to the maintenance guy. The property outside looks to be well kept as well. The parking lot is small but it maintained parking for our visit so no complaints there. The hotel seemed pretty clean throughout until we stepped in the room. There was a funny odor. The bathroom curtain had a brown smear on it and was very tattered and worn. Definitely has had its use. There was quite a bit of hair in the tub and on the towel and rags. My son was really grossed out. I personally take my own towels and rags everywhere I go so I didn’t use theirs. The room I had was with 2 queen beds and my bed felt like someone walked through the parking lot and jumped into the bed. There was so much dirt in there. No way the sheets had been cleaned. I couldn’t even sleep the first night bc of the dirty feeling. The second night I was so tired I passed out. I booked this hotel thinking I had booked the Clarion hotel next door with the pool. There is no pool here and no breakfast. I was so disappointed that I hadn’t looked back over those things before booking. 0/10 do not recommend.

The staff was always pleasant. Literally from the front desk representative to the maintenance guy. The property outside looks to be well kept as well. The parking lot is small but it maintained parking for our visit so no complaints there. The hotel seemed pretty clean throughout until we stepped in the room. There was a funny odor. The bathroom curtain had a brown smear on it and was very tattered and worn. Definitely has had its use. There was quite a bit of hair in the tub and on the towel and rags. My son was really grossed out. I personally take my own towels and rags everywhere I go so I didn’t use theirs. The room I had was with 2 queen beds and my bed felt like someone walked through the parking lot and jumped into the bed. There was so much dirt in there. No way the sheets had been cleaned. I couldn’t even sleep the first night bc of the dirty feeling. The second night I was so tired I passed out. I booked this hotel thinking I had booked the Clarion hotel next door with the pool. There is no pool here and no breakfast. I was so disappointed that I hadn’t looked back over those things before booking. 0/10 do not recommend.

The stuff was very friendly and helpful. The room was clean, the bed was comfortable. The kitchen had everything, and lots of stores nearby. The fridge was loud and there was pretty hot in the room with no way to adjust the thermostat. And somebody's dog in the room next to ours was crying non-stop. Otherwise everything was fine. Worth the money comparing to other properties around.

The stuff was very friendly and helpful. The room was clean, the bed was comfortable. The kitchen had everything, and lots of stores nearby. The fridge was loud and there was pretty hot in the room with no way to adjust the thermostat. And somebody's dog in the room next to ours was crying non-stop. Otherwise everything was fine. Worth the money comparing to other properties around.

The staff at the front desk are cheerful and friendly. The room was very clean. This was my second stay. I would definitely come back again.

The staff is very nice. Kitchen was awesome—just what people with special diets need. I didn’t have to bring my own pots and pans, etc

The staff is very nice. Kitchen was awesome—just what people with special diets need. I didn’t have to bring my own pots and pans, etc

Nice place....

Nice place....

Somewhat inconvenient getting into the parking lot from the main road.

Pleasantly surprised. Rooms are big and clean.

Somewhat inconvenient getting into the parking lot from the main road.

Pleasantly surprised. Rooms are big and clean.

Candlewood is great if you are staying more than a few days. For quick trips I would rather go to the nearby Hotels (Clarion, Hampton) because I tried again for one night and the charged 170$ and the are a stickler for a 2PM check in where clarion always lets me in around noon because there is no way they don't have ready rooms (this ain't downtown Chicago).

Candlewood is great if you are staying more than a few days. For quick trips I would rather go to the nearby Hotels (Clarion, Hampton) because I tried again for one night and the charged 170$ and the are a stickler for a 2PM check in where clarion always lets me in around noon because there is no way they don't have ready rooms (this ain't downtown Chicago).

Good

Good

Nice hotel

Nice hotel

Everything

Micheal he was amazing

Micheal he was amazing

Very pleased

Very pleased

First time staying and I would stay again when visiting family. What I loved most was the cleanliness( the key to any stay)❤️🥰 and the staff was so friendly especially front desk. Keep doing a great job.