Direct TV was down when we arrived. Smelled marajuana on our balcony several times throughout the evening. One great thing was we could get the room very cold at night.

Nice,clean. Just as advertised.

Clean. Elevator was broken. Nice staff.

Clean. Elevator was broken. Nice staff.

The lobby was beautiful and the breakfast room was nice. The staff were friendly and helpful. But the outside area, which was probably beautiful at some point, was not anymore. There were several lounging areas that would have been great if you could use them. The cushions on the furniture were filthy and had burn holes. The same with the pool furniture. Broken and dirty. The pool is in need of repair. We had to switch rooms since our toilet didn't work. The rooms may have newer floors and paint/pictures but bathrooms and furniture old and worn. We were there 5 nights. The air conditioner is loud. The location is great. The water view is very pretty. Their bar wasn't open either but looks like it will be nice. It was clean indoors and breakfast was good.

The lobby was beautiful and the breakfast room was nice. The staff were friendly and helpful. But the outside area, which was probably beautiful at some point, was not anymore. There were several lounging areas that would have been great if you could use them. The cushions on the furniture were filthy and had burn holes. The same with the pool furniture. Broken and dirty. The pool is in need of repair. We had to switch rooms since our toilet didn't work. The rooms may have newer floors and paint/pictures but bathrooms and furniture old and worn. We were there 5 nights. The air conditioner is loud. The location is great. The water view is very pretty. Their bar wasn't open either but looks like it will be nice. It was clean indoors and breakfast was good.

Lovely stay Beautiful location and views Very convenient location to bathhouse row. Breakfast was just ok compared to other hotel breakfast. Needs some improvements I’d definitely stay again!

The large boat dock area was in disarray. Lots of trash in the water right next to the dock and appeared to have been there awhile. Most of the property had been renovated and was modern and clean, but stair well was very dirty and still needing repair. I really liked the room for the most part, but the bathroom needed repair. The toilet made strange noises when flushing and the bathroom fan was loud. There were rusty cracks around the back seam on the tub.

Beautiful Place very sweet staff

Perfect. Scenery

You should tell potential customers your policy on not cleaning rooms before they show up.

Excellent location. Great check in. Upgraded to lake view for $21 more a night

Excellent location. Great check in. Upgraded to lake view for $21 more a night

Being right on the lake was amazing

We stayed the weekend to drive into hot springs. The hotel itself was decent however the rooms were very dirty. It doesn’t look like they sweep or mop because my kids feet turned black from walking around barefoot. The sheets were stained and it didn’t look like they changed them at all. The pool was dirty there was trash and cigarette buds in the pool. The front desk staff was very friendly and had no problem giving me clean sheets and blankets.

We stayed the weekend to drive into hot springs. The hotel itself was decent however the rooms were very dirty. It doesn’t look like they sweep or mop because my kids feet turned black from walking around barefoot. The sheets were stained and it didn’t look like they changed them at all. The pool was dirty there was trash and cigarette buds in the pool. The front desk staff was very friendly and had no problem giving me clean sheets and blankets.

Mold mold mold. I see other guests also wrote about the mold. I couldnt figure out the weird smell when I walked into the room. Then I bent down to wipe something on the floor that had spilled from the mini fridge and when I moved the fridge back I saw all this mold in the corners and around the floor area. Yes I took photos, but the option to upload is not working. They also do not offer room cleaning service for the whole time of your stay. So the guest have to clean the room, and go grt clean towels, remove the trash etc.

Mold mold mold. I see other guests also wrote about the mold. I couldnt figure out the weird smell when I walked into the room. Then I bent down to wipe something on the floor that had spilled from the mini fridge and when I moved the fridge back I saw all this mold in the corners and around the floor area. Yes I took photos, but the option to upload is not working. They also do not offer room cleaning service for the whole time of your stay. So the guest have to clean the room, and go grt clean towels, remove the trash etc.

Nice

Nice

The road to the property is down hill

The road to the property is down hill

Looked like it was under some repairs. Other than that. It was excellent

Looked like it was under some repairs. Other than that. It was excellent

It needed proper maintenance. Painting, bathrooms recaulked etc. Street signage repaired and erected. Sunday breakfast ended at 9:00. Sunday…really?

It needed proper maintenance. Painting, bathrooms recaulked etc. Street signage repaired and erected. Sunday breakfast ended at 9:00. Sunday…really?

Was clean and comfortable enough but… Everything in the gym was broken The bar was closed for refurbishment so could not even buy a beer or wine Breakfast was a little limited with paper plates and plastic cutlery (maybe acceptable for this star hotel) It was all just a little tired and in need of some investment / updating - shame given the lovely location on the lake. Staff were friendly and attentive.

Was clean and comfortable enough but… Everything in the gym was broken The bar was closed for refurbishment so could not even buy a beer or wine Breakfast was a little limited with paper plates and plastic cutlery (maybe acceptable for this star hotel) It was all just a little tired and in need of some investment / updating - shame given the lovely location on the lake. Staff were friendly and attentive.

The hotel is clean but needs some attention! We get to our room, open the door and was immediately hit with this horrible odor that smelled like cat urine!! The couches were sun faded and the other furniture needed some updates. The hotel did have continental breakfast which was a plus. I have stayed here in the past but the hotel was newer then. For the price I paid, I expected it to be of better quality.

Didn’t hate our stay, but didn’t love it. The room and bathroom was very clean, but there was visible mold on the ceiling. The beds were comfortable and the pillows were nice. We were not told at check in that this hotel doesn’t offer room service at all unless you ask, but whatever. We asked for towels and had to go down and get them ourselves which added to my annoyance. I had a second large hold on my credit card after check in. So instead of the full price of the room, plus deposit I had another 211$ on top of my bill. The night clerk was friendly and said it was an issue bec I used a diff credit card than when I booked (which It was not, I only have 1 card) but that she was reversing it but couldn’t tell me when it would fall off. The pool was small but clean and the boat area was nice. We werent crazy about the breakfast and ended up skipping it both mornings and went out. The lobby is cute and clean. I enjoyed that this location wasn’t far from the national park area, but due to the issues we had will not use this property again. I’ve worked in this business, and a lot of these issues should not have happened. Especially tying up additional funds of travelers who are out of town and need access to their money.

The hotel is clean but needs some attention! We get to our room, open the door and was immediately hit with this horrible odor that smelled like cat urine!! The couches were sun faded and the other furniture needed some updates. The hotel did have continental breakfast which was a plus. I have stayed here in the past but the hotel was newer then. For the price I paid, I expected it to be of better quality.

Didn’t hate our stay, but didn’t love it. The room and bathroom was very clean, but there was visible mold on the ceiling. The beds were comfortable and the pillows were nice. We were not told at check in that this hotel doesn’t offer room service at all unless you ask, but whatever. We asked for towels and had to go down and get them ourselves which added to my annoyance. I had a second large hold on my credit card after check in. So instead of the full price of the room, plus deposit I had another 211$ on top of my bill. The night clerk was friendly and said it was an issue bec I used a diff credit card than when I booked (which It was not, I only have 1 card) but that she was reversing it but couldn’t tell me when it would fall off. The pool was small but clean and the boat area was nice. We werent crazy about the breakfast and ended up skipping it both mornings and went out. The lobby is cute and clean. I enjoyed that this location wasn’t far from the national park area, but due to the issues we had will not use this property again. I’ve worked in this business, and a lot of these issues should not have happened. Especially tying up additional funds of travelers who are out of town and need access to their money.