Lovely!

I was a bit disappointed with the check in procedure - especially that I had to re-park my car. (while another car on a similar parking place remained...) The staff was not bad - friendly in the typical German manner. That was ok for me but my friends felt a bit mistreated.

I was a bit disappointed with the check in procedure - especially that I had to re-park my car. (while another car on a similar parking place remained...) The staff was not bad - friendly in the typical German manner. That was ok for me but my friends felt a bit mistreated.

People at reception don't speak English. Restaurant service was bad and food bland.

People at reception don't speak English. Restaurant service was bad and food bland.

Hotel seems visually nice and pleasant, swimming pool and sauna are amazing and most of the personnel make you feel welcome. However there are a number of issues that I'm not so pleased with. First of all, the view out the window is at a construction site, totally spoiling the promised castle scenery. When I asked a waiter if perhaps they have their food menu in English or other language, as we couldn't really understand entirely what was on it, he looked at me and angrily replied "No". It's not a big deal but certainly didn't help the hotel's image. Then, as I was making the booking, there was a large number of things that were listed, which just didn't exist: * Cable TV had a list of international channels but only local German ones work. * It said there'd be a fireplace in the room. According to the receptionist, none of the rooms in the hotel have a fireplace. * There just is no minibar in my room. Just a small empty fridge. It clearly stated there'd be one. * No adjoining room. In the picture, when I was making the booking, it clearly showed a bedroom and an adjoining living room. Not really that big of a deal but when you pay for all those things and don't get them, it really feels as if I was led on. The receptionist said that she has no idea why those things were listed on Hotel.com, as they don't exist in their hotel. She contacted her manager over the phone, who wasn't even interested in this.

Hotel seems visually nice and pleasant, swimming pool and sauna are amazing and most of the personnel make you feel welcome. However there are a number of issues that I'm not so pleased with. First of all, the view out the window is at a construction site, totally spoiling the promised castle scenery. When I asked a waiter if perhaps they have their food menu in English or other language, as we couldn't really understand entirely what was on it, he looked at me and angrily replied "No". It's not a big deal but certainly didn't help the hotel's image. Then, as I was making the booking, there was a large number of things that were listed, which just didn't exist: * Cable TV had a list of international channels but only local German ones work. * It said there'd be a fireplace in the room. According to the receptionist, none of the rooms in the hotel have a fireplace. * There just is no minibar in my room. Just a small empty fridge. It clearly stated there'd be one. * No adjoining room. In the picture, when I was making the booking, it clearly showed a bedroom and an adjoining living room. Not really that big of a deal but when you pay for all those things and don't get them, it really feels as if I was led on. The receptionist said that she has no idea why those things were listed on Hotel.com, as they don't exist in their hotel. She contacted her manager over the phone, who wasn't even interested in this.

The hotel is located in a beautiful landscape and you get fast to the sights of the harz. The rooms are stylish and komfortable.