There was no kettle in the room

The room the hotel gave us for the night was clean and prepared for guests. The service was also allright. But at night we heard a lot of noises which kept us awake.

The room the hotel gave us for the night was clean and prepared for guests. The service was also allright. But at night we heard a lot of noises which kept us awake.

Me and my husband booked two nights with this hotel. Due to our flight being late we could not book into the hotel on time on the first day. We tried to call the hotel but no answer, we also tried to call hotels.com but as a British number kept taking our credit. We got to the hotel after an awful travel experience to find that the bed we should have been sleeping in at that very moment was booked for someone else and there were no more rooms for us. Because we didn’t check in on the first day our entire stay was cancelled by the hotel and we were not allowed a refund either. At that moment we were exhausted and furious because we couldn’t have a refund for a hotel stay that we didn’t even have, we were more concerned that it was 12pm at night and there were no hotels that we could check into. We were stranded in Tunis with no place to stay and both me and my husband were ill too. We ended up staying in a disgusting hostel just so we could be behind a locked door in the middle of the night. The stress that this hotel put us through is unbelievable especially after an awful journey to find that we couldn’t even stay there and the panic of thinking we would have to sleep on the street. This hotel is supposed to be one of the best in Tunis but far from it. They had no compassion and didn’t even have water to give us. We understand of course that there are policies in place for late check in but what could we have done? So disappointed, :( :(.

Me and my husband booked two nights with this hotel. Due to our flight being late we could not book into the hotel on time on the first day. We tried to call the hotel but no answer, we also tried to call hotels.com but as a British number kept taking our credit. We got to the hotel after an awful travel experience to find that the bed we should have been sleeping in at that very moment was booked for someone else and there were no more rooms for us. Because we didn’t check in on the first day our entire stay was cancelled by the hotel and we were not allowed a refund either. At that moment we were exhausted and furious because we couldn’t have a refund for a hotel stay that we didn’t even have, we were more concerned that it was 12pm at night and there were no hotels that we could check into. We were stranded in Tunis with no place to stay and both me and my husband were ill too. We ended up staying in a disgusting hostel just so we could be behind a locked door in the middle of the night. The stress that this hotel put us through is unbelievable especially after an awful journey to find that we couldn’t even stay there and the panic of thinking we would have to sleep on the street. This hotel is supposed to be one of the best in Tunis but far from it. They had no compassion and didn’t even have water to give us. We understand of course that there are policies in place for late check in but what could we have done? So disappointed, :( :(.

the hotel is good, rooms are clean and spacious , service is good. the downside is that the air condition is not working the room is hot, i told the reception about this issue but they didn't solve the problem and ignored me.

the hotel is good, rooms are clean and spacious , service is good. the downside is that the air condition is not working the room is hot, i told the reception about this issue but they didn't solve the problem and ignored me.

I arrived quite late having been ripped off by taxi driver from airport. Do not pay more than 10 in local currency ! Staff were pleasant and let me buy a bottle of wine for room as bar closed due to Ramadan. For same reason a free meal was unexpectadly delivered to room at about 10pm ! Couldnt get tv to work despite maintenance chap attending. No hot water for shower either.

I arrived quite late having been ripped off by taxi driver from airport. Do not pay more than 10 in local currency ! Staff were pleasant and let me buy a bottle of wine for room as bar closed due to Ramadan. For same reason a free meal was unexpectadly delivered to room at about 10pm ! Couldnt get tv to work despite maintenance chap attending. No hot water for shower either.

it is very nice hotel over all clean, spacious rooms, the area is ok has many cafes and some restaurants, but the major problem is the disco on top of the hotel. you must reject any room in 5th floor otherwise u will dancing the whole night. even when I changed my room to the second floor I still can hear the drums shaking however not as bad. I would advice owners of this hotel to choose between customers of disco or customers of the hotel. breakfast was ok but not 5-star hotel level.

it is very nice hotel over all clean, spacious rooms, the area is ok has many cafes and some restaurants, but the major problem is the disco on top of the hotel. you must reject any room in 5th floor otherwise u will dancing the whole night. even when I changed my room to the second floor I still can hear the drums shaking however not as bad. I would advice owners of this hotel to choose between customers of disco or customers of the hotel. breakfast was ok but not 5-star hotel level.

Not per the expectations not clean enough the stuff not discipline

Not per the expectations not clean enough the stuff not discipline

The location is very good, the building is recent and rather modern

The location is very good, the building is recent and rather modern

New hotel and nice location wonderful excellent staff

New hotel and nice location wonderful excellent staff

Nice place, good service, thanks a lot all the staff spécial thanks to Aymen and the alegerian room service, sorry i forgot his name

Nice hôtel and very good service ❤️❤️

Nice place, good service, thanks a lot all the staff spécial thanks to Aymen and the alegerian room service, sorry i forgot his name

The cleaning maids stole my wallet which i had no cash or credit cards because of them. I also came to a room that had no toilet paper, and unplugged phone. Terrible experience.

The cleaning maids stole my wallet which i had no cash or credit cards because of them. I also came to a room that had no toilet paper, and unplugged phone. Terrible experience.

We were waiting to leave as soon as posible.

We were waiting to leave as soon as posible.

good condition, very clean excellent customer service,

good condition, very clean excellent customer service,

Hotel it’s just Ok. They had water issues almost every day. From not having hot water to very little to none even cold water. Very minimum towels and soaps will be provided. Do not disturb button will be ignored most of the time. Staff is friendly though. I would rate this hotel 3 stars instead of 5.

Hotel it’s just Ok. They had water issues almost every day. From not having hot water to very little to none even cold water. Very minimum towels and soaps will be provided. Do not disturb button will be ignored most of the time. Staff is friendly though. I would rate this hotel 3 stars instead of 5.

Friendly and helpful staff. Safe environment thanks to the on-site security. However, the facility itself left a great deal to be desired: Condensing moisture pooled in the floor and dripped from the ceiling, making the floor and furniture wet. The wifi in my room barely worked, and only if I stood right by the door.

Friendly and helpful staff. Safe environment thanks to the on-site security. However, the facility itself left a great deal to be desired: Condensing moisture pooled in the floor and dripped from the ceiling, making the floor and furniture wet. The wifi in my room barely worked, and only if I stood right by the door.

One of the nicest places to stay in Tunis. (If you are traveling for Bussiness) Very friendly service team. Thank you.