Location

Very nice have stayed here a few times

Clean rooms, spacious, great customer service. Professional and friendly staff.

Great view. Nice rooms. Elevator logic for going into the rooms a little inconvenient. Did not receive VIP treatment from Expedia status and staff was not clear on where to spend the 50 USD benefit (used in the pool instead of restaurant abd they did not apply it to bill)

Nice

Good with location and best hotel

Genial

Genial

The walls in my room are ridiculously thin, and I can hear every single noise from the rooms next door. I can even repeat the conversations and music word for word. This has made it nearly impossible to get any rest. I booked this hotel specifically because it claimed to have soundproof rooms, and all I wanted was to sleep in and enjoy my stay, especially since it was my 11th anniversary. After two kids, I haven’t slept in for almost five years, and this was my only dream. Your false advertisement ruined that. To make matters worse, I was promised a $106 refund for the inconvenience, which has not been issued, and now I’m being denied it altogether. This is completely unacceptable. I even have several recordings of the noise as proof.

Great

Great hotel! Unfortunately I did not receive a welcome drink due to the restaurant being closed but the agent was nice enough to upgrade my room.. it was beautiful and clean.Nice staff. Walking distance to convenience store and Brickell center. I recommend.

Problem is they hit you with a PR Daco and say 180 on hotels but really it’s 195 more and only 150 refundable hope this helps total price for me was 270 I think it’s not worth the price

Good experience overall. The only thing I did not like was the bed was a little hard for me. The rest was excellent!

Great area. Had our dog and there was plenty of places to take her for her walks. Area was safe and clean. Hotel was wonderful. All staff were kind and friendly. Valet service was impressive!

Average or poor service. Unfriendly staff. Did not receive VIP benefits.

Great area. Had our dog and there was plenty of places to take her for her walks. Area was safe and clean. Hotel was wonderful. All staff were kind and friendly. Valet service was impressive!

Good experience overall. The only thing I did not like was the bed was a little hard for me. The rest was excellent!

Problem is they hit you with a PR Daco and say 180 on hotels but really it’s 195 more and only 150 refundable hope this helps total price for me was 270 I think it’s not worth the price

To repeat

This hotel is gorgeous. I was here in 2023 during their construction and wanted to see what it looked like after completion. The lobby is gorgeous once you take the elevator up. The new restaurant is amazing, breakfast was great. The only lackluster aspect was the free room upgrade wasn’t readily offered and was a regular room. Previously I had an ocean view. But honestly it was a minor inconvenience. The staff were wonderful upon check in and check out. I have stayed at other AKA hotels and will be returning here.

Amazing

On the Hotels.com website where I purchased the stay, it says that cash is accepted, and then at the property they do not accept it, violating the payment policy that they have accepted and advertised. The procedure they offer to customers is a scam.

On the Hotels.com website where I purchased the stay, it says that cash is accepted, and then at the property they do not accept it, violating the payment policy that they have accepted and advertised. The procedure they offer to customers is a scam.

Everything was good

Great spot

The property itself--rooms, restaurant--was lovely: clean, in great condition, thoughtfully designed, etc. Every single staff member was exceptional. They went over and above to be helpful. The people made me feel welcome with their warmth and happy dispositions :)

Great property

The property itself--rooms, restaurant--was lovely: clean, in great condition, thoughtfully designed, etc. Every single staff member was exceptional. They went over and above to be helpful. The people made me feel welcome with their warmth and happy dispositions :)

The elevator access to the rooms is a bit interesting, but overall, it's a great hotel. Pool is great and it's pretty big. The breakfast and the view in the Mare hotel is lovely.

Good

Good

It’s situated in a nice part of town