Super fint hotel

Super fint hotel

I recently stayed at a Novotel property and encountered a situation that significantly impacted my experience negatively. Unlike other Novotel hotels, this location sells access to its wellness area—including the gym, spa, and sauna—to non-guests. This policy has led to overcrowding, with the facilities often filled to capacity from opening to closing. The serene and exclusive ambiance expected of a hotel wellness area was absent, replaced by a bustling, gym-like atmosphere dominated by locals.Furthermore, the pool was frequently unavailable to hotel guests due to swimming classes for local children, a detail not disclosed prior to booking. The constant overcrowding and external use of the facilities deviate significantly from the quality and exclusivity I've associated with the Novotel brand.This practice not only diminishes the value of staying at this Novotel property for guests but also raises questions about the management's decision-making regarding guest satisfaction and brand integrity. I've taken steps to report my concerns to Hotels.com and plan to reach out to Accor, the parent company of Novotel, to share my feedback.Prospective guests should be aware that this hotel's wellness area is open to the public, which may affect their stay experience. Had I been informed of this policy, I would have chosen to stay elsewhere. Attached is an image of the hotel advertising its swimming classes, underscoring the extent of its engagement with non-guest activities.

I recently stayed at a Novotel property and encountered a situation that significantly impacted my experience negatively. Unlike other Novotel hotels, this location sells access to its wellness area—including the gym, spa, and sauna—to non-guests. This policy has led to overcrowding, with the facilities often filled to capacity from opening to closing. The serene and exclusive ambiance expected of a hotel wellness area was absent, replaced by a bustling, gym-like atmosphere dominated by locals.Furthermore, the pool was frequently unavailable to hotel guests due to swimming classes for local children, a detail not disclosed prior to booking. The constant overcrowding and external use of the facilities deviate significantly from the quality and exclusivity I've associated with the Novotel brand.This practice not only diminishes the value of staying at this Novotel property for guests but also raises questions about the management's decision-making regarding guest satisfaction and brand integrity. I've taken steps to report my concerns to Hotels.com and plan to reach out to Accor, the parent company of Novotel, to share my feedback.Prospective guests should be aware that this hotel's wellness area is open to the public, which may affect their stay experience. Had I been informed of this policy, I would have chosen to stay elsewhere. Attached is an image of the hotel advertising its swimming classes, underscoring the extent of its engagement with non-guest activities.

Absolutely perfect for me

it was noisy outside. the swimming pool were occupied by outsiders - not hotel guests

it was noisy outside. the swimming pool were occupied by outsiders - not hotel guests

Great will use it again

Great will use it again

During the check-in I asked for parking options. Reception proposed own parking. On the question: can I park outside the Feedback was: it is public parking but at weekends for free. Three hours later I had a ticket as parking in front of the hotel is NOT allowed (stopping for checkin is possible). I asked three times for hotel manager - not available. Novotel staff always told me the same: parking at weekends possible. I cannot believe that people working in a hotel do not know parking rules in front of the hotel entrance. When trying to complain the feedback was: this is public parking and not their problem. If reception tells me that I can park there, I see responsibility with the hotel. A hotel should train their staff in a question which is raised by every guest with a car. A very unpleasant experience.

During the check-in I asked for parking options. Reception proposed own parking. On the question: can I park outside the Feedback was: it is public parking but at weekends for free. Three hours later I had a ticket as parking in front of the hotel is NOT allowed (stopping for checkin is possible). I asked three times for hotel manager - not available. Novotel staff always told me the same: parking at weekends possible. I cannot believe that people working in a hotel do not know parking rules in front of the hotel entrance. When trying to complain the feedback was: this is public parking and not their problem. If reception tells me that I can park there, I see responsibility with the hotel. A hotel should train their staff in a question which is raised by every guest with a car. A very unpleasant experience.

The property itself was very nice. Pool, sauna, and jacuzzi well maintained and enjoyable. We had a street facing room and the traffic noise was fairly loud. That is my only complaint. I’m sure a room away from the street would be quieter.

The property itself was very nice. Pool, sauna, and jacuzzi well maintained and enjoyable. We had a street facing room and the traffic noise was fairly loud. That is my only complaint. I’m sure a room away from the street would be quieter.

Great. Second time we were on Novotel. And we'll come back. Nice rooms, good prices and good restaurants...

Great. Second time we were on Novotel. And we'll come back. Nice rooms, good prices and good restaurants...

Only stayed one night on our way to Świnoujście. Nice hotel. Clean good rooms. Great service both in reception and in Restaurant. Really good food. Extra plus for the pool and the spa. Amazing. Surrounding was not so nice.

Only stayed one night on our way to Świnoujście. Nice hotel. Clean good rooms. Great service both in reception and in Restaurant. Really good food. Extra plus for the pool and the spa. Amazing. Surrounding was not so nice.

There was very strong horrible smell in all three rooms we tried at the hotel. The smell seemed to come out of the air condition and smelled like pesticides or drug. Rooms where badly cleaned, spots missed on many places on carpet, leftover food in mini fridge, male underwear in top shelf in wardrobe etc. There was no sheet on bed matress only sheet on the matress cover. The room had no brochures and no do not disturb sign and house keeping entered whenever they pleased while we slept. Other staff was pleasant and manager professional when we complained about smell and asked for a new room. But they could not provide room without the smell. The swimming pool area is the only reason you should choose this hotel but if you are expecting a 4 star hotel experience this is not the place for you. Avoid second floor.

There was very strong horrible smell in all three rooms we tried at the hotel. The smell seemed to come out of the air condition and smelled like pesticides or drug. Rooms where badly cleaned, spots missed on many places on carpet, leftover food in mini fridge, male underwear in top shelf in wardrobe etc. There was no sheet on bed matress only sheet on the matress cover. The room had no brochures and no do not disturb sign and house keeping entered whenever they pleased while we slept. Other staff was pleasant and manager professional when we complained about smell and asked for a new room. But they could not provide room without the smell. The swimming pool area is the only reason you should choose this hotel but if you are expecting a 4 star hotel experience this is not the place for you. Avoid second floor.

Good location. Nice and friendly checkin. Comfortable beds. Great breakfast. Quite noizy airconditioning.

Good location. Nice and friendly checkin. Comfortable beds. Great breakfast. Quite noizy airconditioning.

Great facilities, friendly staff, well kept gym and pool, breakfast selection was fantastic. Hotel in a good location too with everything within walking distance.

Great facilities, friendly staff, well kept gym and pool, breakfast selection was fantastic. Hotel in a good location too with everything within walking distance.

Staff were very helpful, place was clean and tidy, breakfast was good. The only downside was my room was on the front of the hotel and there was quite a lot of noise from the Trams

Staff were very helpful, place was clean and tidy, breakfast was good. The only downside was my room was on the front of the hotel and there was quite a lot of noise from the Trams

Staff were friendly and willing to help. Good location

Staff were friendly and willing to help. Good location

Vi bodde der i to dager. Senga ble ikke redd opp. Søpla ble ikke tømt. Kaffekapsler og teposer ble ikke fylt på.

Vi bodde der i to dager. Senga ble ikke redd opp. Søpla ble ikke tømt. Kaffekapsler og teposer ble ikke fylt på.

functioned well for 1 night, all good & as expected

Bra hotel, dock under renovering!

Bra hotel, dock under renovering!