We loved the family room it was so eazy to get in with codes and the room was well thought outand clean it was a lovely stay and will be using you again and telling all out your hotel

We loved the family room it was so eazy to get in with codes and the room was well thought outand clean it was a lovely stay and will be using you again and telling all out your hotel

Town centre with great/convenient/secure parking in rare. This property also had a foolproof access system using codes...no keys... perfect !! Comfortable bed, very clean with a personal vibe going on.... No fruit tea teas ..... But for what it cost that all is forgiven... especially as the coffee machine was heaven.. well done guys 👍

Town centre with great/convenient/secure parking in rare. This property also had a foolproof access system using codes...no keys... perfect !! Comfortable bed, very clean with a personal vibe going on.... No fruit tea teas ..... But for what it cost that all is forgiven... especially as the coffee machine was heaven.. well done guys 👍

To check in you got to text a number for code to get in. Then got it went to room 1. Room not been cleaned. Had to text again got a new room that was ok. Can’t get no food here at all. Spoons only down the road.

To check in you got to text a number for code to get in. Then got it went to room 1. Room not been cleaned. Had to text again got a new room that was ok. Can’t get no food here at all. Spoons only down the road.

Been staying here since 2015 and its gone downhill, never the same after COVID. Clean enough but just a room with a key lock outside the door, nothing else. Even a few months ago there was breakfast and reception during the day but this stay there was nothing. No reception at check-in or someone there overnight, no bar or breakfast. Front door is left open so anyone could walk in and you let your self into your room with a key code to the key lock outside your door. Not ideal for some single travelers and certainly no deterrent on-site for noisy people staying there. I assume the front door is locked at some point in the evening. I didn't like the lack of any kind of security or personal touch and will look elsewhere next time I visit Taunton. On the plus side there are plenty of dinner and breakfast options nearby.

Been staying here since 2015 and its gone downhill, never the same after COVID. Clean enough but just a room with a key lock outside the door, nothing else. Even a few months ago there was breakfast and reception during the day but this stay there was nothing. No reception at check-in or someone there overnight, no bar or breakfast. Front door is left open so anyone could walk in and you let your self into your room with a key code to the key lock outside your door. Not ideal for some single travelers and certainly no deterrent on-site for noisy people staying there. I assume the front door is locked at some point in the evening. I didn't like the lack of any kind of security or personal touch and will look elsewhere next time I visit Taunton. On the plus side there are plenty of dinner and breakfast options nearby.

Lovely place. Nice and clean, quiet and very close to town. Parking was very easy and convenient

Lovely place. Nice and clean, quiet and very close to town. Parking was very easy and convenient

I was down for the cricket and literally just needed a room for the night. I wasn't bothered about needing a hotel with a bar, or a restaurant, or served breakfast in the morning. In that respect, it did the job.

I was down for the cricket and literally just needed a room for the night. I wasn't bothered about needing a hotel with a bar, or a restaurant, or served breakfast in the morning. In that respect, it did the job.

Very good

Very good

On a day of zero-degree temperatures, our room had no central heating and the entire hotel was unheated. We were told every room had just one portable electric heater...and that "was enough". After 45 minutes of trying to get the room warm, we told the front desk (the only member of staff on site) it was still not warm enough. Rather grudgingly, the he passed my wife one extra heater (half the size of the one in the room) which she had to carry up 4 flights of stairs herself. We went out for dinner (hoping to get warm) and on returning to the room at 8pm, the room was still only just above 15 degrees centigrade. The beds had a thin duvet on them. Having a serious illness and knowing it would be too cold to sleep, we tried to contact the front desk to get some extra blankets but there was no-one available and I think there was probably no member of staff on site at all. The room had been poorly cleaned and prepared (water still in the kettle, a wet bath mat left on the floor) and a lack of quality was evident everywhere (cheap, astringent soap, a barely warm shower with weak pressure, cheap bedding). That anyone can be charged nearly £100 for this experience on a Tuesday night in December, is extraordinary and we will be seeking a full or partial refund. Please avoid until there is evidence of drastic improvements.

On a day of zero-degree temperatures, our room had no central heating and the entire hotel was unheated. We were told every room had just one portable electric heater...and that "was enough". After 45 minutes of trying to get the room warm, we told the front desk (the only member of staff on site) it was still not warm enough. Rather grudgingly, the he passed my wife one extra heater (half the size of the one in the room) which she had to carry up 4 flights of stairs herself. We went out for dinner (hoping to get warm) and on returning to the room at 8pm, the room was still only just above 15 degrees centigrade. The beds had a thin duvet on them. Having a serious illness and knowing it would be too cold to sleep, we tried to contact the front desk to get some extra blankets but there was no-one available and I think there was probably no member of staff on site at all. The room had been poorly cleaned and prepared (water still in the kettle, a wet bath mat left on the floor) and a lack of quality was evident everywhere (cheap, astringent soap, a barely warm shower with weak pressure, cheap bedding). That anyone can be charged nearly £100 for this experience on a Tuesday night in December, is extraordinary and we will be seeking a full or partial refund. Please avoid until there is evidence of drastic improvements.

Would not recommend this hotel ,to my friends or family

Would not recommend this hotel ,to my friends or family

Very close to town but hotel is very small and because I was alone it felt a bit creepy

Very close to town but hotel is very small and because I was alone it felt a bit creepy

Located just a 5 min walk from town centre. Old building with some charm. Very clean and tidy. Car park next to hotel. Can be noisy as location by a busy road. Our fan was broken, no spare !!!! so had to have windows open. Thank goodness for tear plugs !! Bathroom ok, a little aged , towels ok cleanish !

Located just a 5 min walk from town centre. Old building with some charm. Very clean and tidy. Car park next to hotel. Can be noisy as location by a busy road. Our fan was broken, no spare !!!! so had to have windows open. Thank goodness for tear plugs !! Bathroom ok, a little aged , towels ok cleanish !

Friendly and helpful staff. Excellent location

Friendly and helpful staff. Excellent location

The stay wasn't great, it started with a 15 minute wait for someone to come to reception to check me in only for them to barely apologise for the wait. This was after I had called numerous times, rang the bell (as advised), and even sent a message on hotels.com. Furthermore, I had time to look at which room I was assigned and effectively check myself in before someone came to reception. I was told about breakfast but there was 0 detail provided about price/time/what was provided without asking clarifying questions. I'm glad I didn't go for the breakfast as I never saw anyone in the breakfast area & when I did, they were waiting for the breakfast to be laid out (this was after breakfast was meant to have started). The hot water started to run out mid shower & the bed was extremely soft. The room was also far too warm with only windows to let the hot air out. However, once the curtains were shut, it blocked all the fresh air from coming in. Honestly, go for another hotel as it's really not worth the money

The stay wasn't great, it started with a 15 minute wait for someone to come to reception to check me in only for them to barely apologise for the wait. This was after I had called numerous times, rang the bell (as advised), and even sent a message on hotels.com. Furthermore, I had time to look at which room I was assigned and effectively check myself in before someone came to reception. I was told about breakfast but there was 0 detail provided about price/time/what was provided without asking clarifying questions. I'm glad I didn't go for the breakfast as I never saw anyone in the breakfast area & when I did, they were waiting for the breakfast to be laid out (this was after breakfast was meant to have started). The hot water started to run out mid shower & the bed was extremely soft. The room was also far too warm with only windows to let the hot air out. However, once the curtains were shut, it blocked all the fresh air from coming in. Honestly, go for another hotel as it's really not worth the money

The hotel is very clean, comfortable and in a great location for the town centre. Staff are always very helpful and professional, stayed many times and always excellent.

The hotel is very clean, comfortable and in a great location for the town centre. Staff are always very helpful and professional, stayed many times and always excellent.

Convenient close to town

Convenient close to town

I have all ways enjoyed staying there , The early end to check in , is a problem. The reception agreed to leave a key in a discrete location. They have started chargeing for breakfast, which came as a surprise, so i got a meal deal from Tesco's instead. I all ways ask for a printd receipt on leaving to make sure all room charges have been cleared .

I have all ways enjoyed staying there , The early end to check in , is a problem. The reception agreed to leave a key in a discrete location. They have started chargeing for breakfast, which came as a surprise, so i got a meal deal from Tesco's instead. I all ways ask for a printd receipt on leaving to make sure all room charges have been cleared .