Amazing hotel, fantastic friendly helpful staff in a beautiful setting

This beautiful Hotel is like a dream! Loved every minute of our stay and will gladly return - soon!

This beautiful Hotel is like a dream! Loved every minute of our stay and will gladly return - soon!

Fabulous hotel in a magnificent setting. The hotel is right next to the lake. It is close to the town and to the ferries. Wonderful pool and garden by the lake. Delicious breakfast each morning. I cannot rate this hotel highly enough.

Fabulous hotel in a magnificent setting. The hotel is right next to the lake. It is close to the town and to the ferries. Wonderful pool and garden by the lake. Delicious breakfast each morning. I cannot rate this hotel highly enough.

Incredible breakfast selection that left nothing to be desired. Helpful and knowledgeable concierge’s service. All the staff was very friendly and attentive. Stunning views and easy access to the island Monte Isola, only a short distance across the water from the hotel, with both hiking and excellent restaurants.

Incredible breakfast selection that left nothing to be desired. Helpful and knowledgeable concierge’s service. All the staff was very friendly and attentive. Stunning views and easy access to the island Monte Isola, only a short distance across the water from the hotel, with both hiking and excellent restaurants.

Very comfortable hotel great service

Very comfortable hotel great service

A beautiful hotel in a stunning location. Great staff and an amazing breakfast. The second time my partner and I have stayed. It did not disappoint. We will come back for a third visit.

A beautiful hotel in a stunning location. Great staff and an amazing breakfast. The second time my partner and I have stayed. It did not disappoint. We will come back for a third visit.

Very good hotel with excellent facilities and friendly helpful staff. Good selection of food for breakfast with a great view and the food in the evening was also excellent.

Very good hotel with excellent facilities and friendly helpful staff. Good selection of food for breakfast with a great view and the food in the evening was also excellent.

Beautiful location, friendly staff, very clean and superb breakfast

Beautiful location, friendly staff, very clean and superb breakfast

Hotel was awesome. Fantastic location. Great views. Great pool. The rooms are also very very nice. Will 100% be going back.

Hotel was awesome. Fantastic location. Great views. Great pool. The rooms are also very very nice. Will 100% be going back.

staff was unfriendly, food was just meh - property itself fine - views are nice if you pay for a suite.

staff was unfriendly, food was just meh - property itself fine - views are nice if you pay for a suite.

very good hotel, location superb, staff friendly and efficient. Food excellent.

very good hotel, location superb, staff friendly and efficient. Food excellent.

As usual the car park was full and I was sent to the off site car park. Last time I was told first come first served, this time I was told it depended on the booking. I am assuming booked direct or booked through another site. I was up late and up at dawn and spaces were empty. The attitude of the manageress on that day was dismissive. The manager was walking around without a mask on which in this day and age is simply not acceptable. It seems as if I was under a jacuzzi/balcony were people stayed up until 1am since I was there for a race the next morning starting at 6am i was not the most pleased. Overall this stay was not a good experience. Breakfast and Sunday desk staff however were very polite and helpful. I would suggest that hotels.com you update/check the information about the car park and check adherence to COVID rules. For such an exclusive and expensive hotel the stay was unacceptable!

As usual the car park was full and I was sent to the off site car park. Last time I was told first come first served, this time I was told it depended on the booking. I am assuming booked direct or booked through another site. I was up late and up at dawn and spaces were empty. The attitude of the manageress on that day was dismissive. The manager was walking around without a mask on which in this day and age is simply not acceptable. It seems as if I was under a jacuzzi/balcony were people stayed up until 1am since I was there for a race the next morning starting at 6am i was not the most pleased. Overall this stay was not a good experience. Breakfast and Sunday desk staff however were very polite and helpful. I would suggest that hotels.com you update/check the information about the car park and check adherence to COVID rules. For such an exclusive and expensive hotel the stay was unacceptable!

A real boutique hotel with staff that care and owners who go the extra mile - not like others

A real boutique hotel with staff that care and owners who go the extra mile - not like others

Views from terrace the only real positive. We were given least good room within that class so the view was less good than others. It is in need of refurbishment. Room furniture and soft furnishings tired.

Views from terrace the only real positive. We were given least good room within that class so the view was less good than others. It is in need of refurbishment. Room furniture and soft furnishings tired.

Beautiful hotel in magnificent setting on shore of Lake Iseo. Very attractive and comfortable room with excellent bed and fine linens. Helpful staff. Lovely breakfast and dinner also available. Heated spa an added pleasure after hiking on Monte Isola across the lake. We were excited to learn Sulzano was the site of Christo’s “Floating Piers” art installation in 2016. Would have loved to have experienced that.

Beautiful hotel in magnificent setting on shore of Lake Iseo. Very attractive and comfortable room with excellent bed and fine linens. Helpful staff. Lovely breakfast and dinner also available. Heated spa an added pleasure after hiking on Monte Isola across the lake. We were excited to learn Sulzano was the site of Christo’s “Floating Piers” art installation in 2016. Would have loved to have experienced that.

The hotel has two faces , the one at the lake side which is beautiful and is what they show on their promotions . The other is the rooms , they have just a few viewing the lake side , the majority are hidden in the back scattered in nearby buildings . To get to them you have to pass in a small alley behind passing the kitchen and all the garbage containers The parking facility is very small and difficult to park with a regular car The front desk staff is arrogant and are not ready to try to help you for a pleasant stay but instead brag of how busy they are year round , in other words we have enough customers don’t need you . Before staying here make sure to read everything twice so you know what your going to get .

The hotel has two faces , the one at the lake side which is beautiful and is what they show on their promotions . The other is the rooms , they have just a few viewing the lake side , the majority are hidden in the back scattered in nearby buildings . To get to them you have to pass in a small alley behind passing the kitchen and all the garbage containers The parking facility is very small and difficult to park with a regular car The front desk staff is arrogant and are not ready to try to help you for a pleasant stay but instead brag of how busy they are year round , in other words we have enough customers don’t need you . Before staying here make sure to read everything twice so you know what your going to get .

Fantastic location, beautiful views, friendly attentive staff and great food. Would thoroughly recommend.