Everything was as to be expected, allowed to check-in early and use the AI. Even after checking out AI facilities available until 6pm. Main restaurant is being refurbished but did not affect our stay. Hotel was nice and quiet.

Great hotel, undergoing renovations but you wouldn’t notice… Rooms decent and food and drink excellent…

Great hotel, undergoing renovations but you wouldn’t notice… Rooms decent and food and drink excellent…

Nice

Nice

Great hotel for a few nights away. Easy checkin and clean quiet room. Highly recommend..

Great hotel for a few nights away. Easy checkin and clean quiet room. Highly recommend..

Always really enjoy staying at the hotel. Perfect location for the harbour. Free bus to PdC is a bonus, the hotel team are always attentive and professional. Costa Calero is one of our happy places !

food selection was very poor. feral cats on property.

food selection was very poor. feral cats on property.

Very peaceful location, easy access to the Port

Very peaceful location, easy access to the Port

It can be seen that the hotel saves where possible: - most food tasteless - coming later for dinner means some dishes are not available - they serve half-raw fish from the grill, when I advertise it to the shift manager, it goes away - the sports pool is full of paper left over from the fireworks on January 5 - the sand by the pool is full of small dirt - new year's eve for double the price disappointment with dinner - it corresponded to 3 stars, I had a great new year's eve in Tenerife in a 4 star hotel and it can't be compared at all, just a disappointment in Lanzarote - food left over from New Year's Eve was served on the following days - the dinner service won't notice you (especially older gentlemen), you have to walk up to them - the supervisor at dinner is so good at shaking hands, he doesn't see anything of what he's supposed to see - young service okay - reception okay - Christmas decoration in order - neither pool had the declared temperature!!! - in a whole week, no one fixed the malfunctioning shower - dirty sunbeds - although the hotel boasts a SPA, it deserves a maximum of 3 stars for ordinary services and a change of management, which is indifferent There are hotels that do more than they have to and there are hotels that do less. This hotel did less, there were a lot of minor disappointments.

It can be seen that the hotel saves where possible: - most food tasteless - coming later for dinner means some dishes are not available - they serve half-raw fish from the grill, when I advertise it to the shift manager, it goes away - the sports pool is full of paper left over from the fireworks on January 5 - the sand by the pool is full of small dirt - new year's eve for double the price disappointment with dinner - it corresponded to 3 stars, I had a great new year's eve in Tenerife in a 4 star hotel and it can't be compared at all, just a disappointment in Lanzarote - food left over from New Year's Eve was served on the following days - the dinner service won't notice you (especially older gentlemen), you have to walk up to them - the supervisor at dinner is so good at shaking hands, he doesn't see anything of what he's supposed to see - young service okay - reception okay - Christmas decoration in order - neither pool had the declared temperature!!! - in a whole week, no one fixed the malfunctioning shower - dirty sunbeds - although the hotel boasts a SPA, it deserves a maximum of 3 stars for ordinary services and a change of management, which is indifferent There are hotels that do more than they have to and there are hotels that do less. This hotel did less, there were a lot of minor disappointments.

Value for money was exceptional

Value for money was exceptional

As a solo traveller I feel very safe and comfortable at this hotel

As a solo traveller I feel very safe and comfortable at this hotel

This property is advertised as luxurious and 4 star and in many aspects it is but in many aspects it isn't.

This property is advertised as luxurious and 4 star and in many aspects it is but in many aspects it isn't.

We stayed in the hotel in the end of April 2023. Hotel itself has beautiful and well looked after grounds, very good pools and nice SPA and gym. Food was very good and plenty in amounts and choice if you are omnivore. Some options for gluten-free diet, also I found no issue with catering vegan if vegetable stews are your dish. Vegetarian was even easier with eggs and cheese. Though not always you could see if cheese was vegetarian or not. Rooms were clean and cleaned well. Entertainment good and plenty especially if you like to get involved in activities with animation team, you will always find one. Animation team also gave very good night shows, I'd say, even better than some hired ones. Drinks were plenty to choose from, just download menus via QR code. Although sometimes you may get a little cheated with some lazy bartender so cocktails can vary in finish and taste. There is no cold coffee option at day bars, so just ask coffee and ice (and milk if you prefer) and mix it yourself. I found an issue finding not alcoholic drinks, as even for all inclusive there is only one alcohol free cocktail. At least they have alcohol free beer, but no alcohol free wine or cider. So if not boozing, options are very very limited. People who work at the hotel are hardworking, friendly and always willing to help. If you have any issue just ask the reception and, I am sure, they will find a solution for anything. Overall, I loved staying there and willing to come back one day. Thank you

We stayed in the hotel in the end of April 2023. Hotel itself has beautiful and well looked after grounds, very good pools and nice SPA and gym. Food was very good and plenty in amounts and choice if you are omnivore. Some options for gluten-free diet, also I found no issue with catering vegan if vegetable stews are your dish. Vegetarian was even easier with eggs and cheese. Though not always you could see if cheese was vegetarian or not. Rooms were clean and cleaned well. Entertainment good and plenty especially if you like to get involved in activities with animation team, you will always find one. Animation team also gave very good night shows, I'd say, even better than some hired ones. Drinks were plenty to choose from, just download menus via QR code. Although sometimes you may get a little cheated with some lazy bartender so cocktails can vary in finish and taste. There is no cold coffee option at day bars, so just ask coffee and ice (and milk if you prefer) and mix it yourself. I found an issue finding not alcoholic drinks, as even for all inclusive there is only one alcohol free cocktail. At least they have alcohol free beer, but no alcohol free wine or cider. So if not boozing, options are very very limited. People who work at the hotel are hardworking, friendly and always willing to help. If you have any issue just ask the reception and, I am sure, they will find a solution for anything. Overall, I loved staying there and willing to come back one day. Thank you

Excellent facilities, clean and well kept grounds. Staff were excellent and very helpful.

Excellent facilities, clean and well kept grounds. Staff were excellent and very helpful.

Great gym and bar not too expensive. Whilst I thought the breakfast buffet was pretty good the only evening dining option in the hotel was buffet and no room service. Also our room and a continuous noise like a boiler sound which was annoying especially at night. We also had problems with our key card working. Most annoying of all our cards were cancelled st around 10am on our day of leaving so when returning to our room after breakfast to pack up we could not get in and had to go and sort it with reception

Great gym and bar not too expensive. Whilst I thought the breakfast buffet was pretty good the only evening dining option in the hotel was buffet and no room service. Also our room and a continuous noise like a boiler sound which was annoying especially at night. We also had problems with our key card working. Most annoying of all our cards were cancelled st around 10am on our day of leaving so when returning to our room after breakfast to pack up we could not get in and had to go and sort it with reception

Very clean grounds. Staff helpful. No tea of coffee / kettle in room would be a good addition if possible.

Very clean grounds. Staff helpful. No tea of coffee / kettle in room would be a good addition if possible.

Last minute booking for 1 night NYE AI - had a garden room 11. Pleasantly surprised as we have Previously stayed in select room with SV Great night - gala buffet, show, drinks & fireworks at 12

Last minute booking for 1 night NYE AI - had a garden room 11. Pleasantly surprised as we have Previously stayed in select room with SV Great night - gala buffet, show, drinks & fireworks at 12

We have been here a few times pre covid and was just as good but room was looking dated in parts and air con not working We always seem to get a room the furthest from Reception and a good walk. We are able to do this but some people might struggle. Food was good. Plenty of choice. Plenty of sun beds. Entertainment good one night but other nights poor( thats our opinion and others might enjoy) We went down the hill to the port for a drink on night sometimes

We travelled are a family of four adults. Our rooms were beside each other on the fourth floor. The rooms were nicely decorated and spotlessly clean not an insect in sight. Overall the food was fabulous with something to suit everyone. We took part in lots of activities organised by the wonderful hotel team and enjoyed the entertainment each night. This was our 5th time holidaying at Costa Calero.