Room appeared to be brand new. It was well designed and had plenty of space.. I was on a 21 day vacation, of the six hotels we used it was the bast.

Room appeared to be brand new. It was well designed and had plenty of space.. I was on a 21 day vacation, of the six hotels we used it was the bast.

clean and spacious

clean and spacious

Really nice!

Really nice!

Horrible experience at this hotel! I booked the room at 400euro via booking agency (hotels.com) from Mar 30to Apr 1st, and they did not mention that the room is booked was not allowed the pet, while they promote the hotel is pet friendly. We arrived there at night and we could not even check-in because of our dog. Either we had to abandon our dog, or had to give up 400euro and find other hotel. Worst thing is that the staffs did not apologise the inconvenience they caused due to their inconsistent information promotion of their marketing platform. And they did not even try to help us what would be the solution at that night. I’ve never seen this super UNFRIENDLY AND UNPROFESSIONAL staffs in hotel in my life. They just did not care, and not try to help at all providing any alternatives solutions. Just kept mentioning that dog is not allowed. Not only we could not get refunded due to their lack of aligned promotion with their agencies, we completely wasted our time and ruined the vacation! We had to find urgently contact other hotel ourselves, giving up the room after 9pm. Still arguing with this non-sense charge that whether we can use other room another date/ refund but did not get any reasonable response from both of agency and hotel. They keep pushing back each other, talking about their own policies, and not trying to take responsibility for what they caused. Horrible customer service ever.

Horrible experience at this hotel! I booked the room at 400euro via booking agency (hotels.com) from Mar 30to Apr 1st, and they did not mention that the room is booked was not allowed the pet, while they promote the hotel is pet friendly. We arrived there at night and we could not even check-in because of our dog. Either we had to abandon our dog, or had to give up 400euro and find other hotel. Worst thing is that the staffs did not apologise the inconvenience they caused due to their inconsistent information promotion of their marketing platform. And they did not even try to help us what would be the solution at that night. I’ve never seen this super UNFRIENDLY AND UNPROFESSIONAL staffs in hotel in my life. They just did not care, and not try to help at all providing any alternatives solutions. Just kept mentioning that dog is not allowed. Not only we could not get refunded due to their lack of aligned promotion with their agencies, we completely wasted our time and ruined the vacation! We had to find urgently contact other hotel ourselves, giving up the room after 9pm. Still arguing with this non-sense charge that whether we can use other room another date/ refund but did not get any reasonable response from both of agency and hotel. They keep pushing back each other, talking about their own policies, and not trying to take responsibility for what they caused. Horrible customer service ever.

Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.

Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.

Fantastische executive kamer

Fantastische executive kamer

Lack of hot water was very annoying

Lack of hot water was very annoying

We were disappointed that the grounds were Completely unusable and in such a state of disruption. I had intended to stay at your facility in Vorshooten which would have been a better environment. The construction was very noisy first thing in the morning by 7am. We really enjoyed the restaurant facilities and appreciate the birthday wishes for our friend our last evening in the dining room. The front desk staff was very helpful.

We were disappointed that the grounds were Completely unusable and in such a state of disruption. I had intended to stay at your facility in Vorshooten which would have been a better environment. The construction was very noisy first thing in the morning by 7am. We really enjoyed the restaurant facilities and appreciate the birthday wishes for our friend our last evening in the dining room. The front desk staff was very helpful.

Perfect

Perfect

I had issues with my window being opened while i wasn't there and not closed again. The pod machines used for coffee are tempermental. I had issues with three machines.

I had issues with my window being opened while i wasn't there and not closed again. The pod machines used for coffee are tempermental. I had issues with three machines.

We regularly use the Van der Valk when visiting family in The Hague. Even though it continues to be refurbished we use it because of the friendly efficient environment. Our request for a late sign out because of our evening flight to the UK was very much appreciated.

We regularly use the Van der Valk when visiting family in The Hague. Even though it continues to be refurbished we use it because of the friendly efficient environment. Our request for a late sign out because of our evening flight to the UK was very much appreciated.

The overall experience was not very good at all. Upon arrival, I was given a room that was quite dirty. Luckily I was able to get another room. During the night at around 3 a.m. there was a fire alarm. Everyone had to go outside. We stood there for about 30 minutes but what really bothered me is that no one from the hotel gave us any information, even when we asked.

The overall experience was not very good at all. Upon arrival, I was given a room that was quite dirty. Luckily I was able to get another room. During the night at around 3 a.m. there was a fire alarm. Everyone had to go outside. We stood there for about 30 minutes but what really bothered me is that no one from the hotel gave us any information, even when we asked.

I am looking forward to seeing the renovation when it has finished

Great stay. Nice, clean and calm. Really helpful staff. We brought our dog but had made a wrong booking through hotels, they quickly found a solution by switching around rooms and made the stay possible.

Great stay. Nice, clean and calm. Really helpful staff. We brought our dog but had made a wrong booking through hotels, they quickly found a solution by switching around rooms and made the stay possible.

Decent hotel , close to Hague. Large rooms and comfortable bed. The steak at the restaurant was a bit dry but everything else was great.

Decent hotel , close to Hague. Large rooms and comfortable bed. The steak at the restaurant was a bit dry but everything else was great.

Great breakfast and clean rooms. The hotel was under renovation when I was there.

Great breakfast and clean rooms. The hotel was under renovation when I was there.

Hotel prima ,ondanks de verbouwing. Diner in restaurant is matig, ontbijt is goed