We arrived at the property ~1:10PM. We acknowledged that check-in time is 3PM, and asked the front desk if our room might be available even though we were a couple of hours early. The front desk clerk told us that the room was clean and available, but that we would have to pay a $30 fee to move in earlier than check-in. The clerk was polite, knowledgeable, and efficient -- he was simply conveying to us what the house rules are. We felt gouged by the request to pay $30 dollars for simply moving in early -- something that does not cost the property anything. Totally ungracious on the part of the Roman Spa, shamefully nickel and diming customers .

We arrived at the property ~1:10PM. We acknowledged that check-in time is 3PM, and asked the front desk if our room might be available even though we were a couple of hours early. The front desk clerk told us that the room was clean and available, but that we would have to pay a $30 fee to move in earlier than check-in. The clerk was polite, knowledgeable, and efficient -- he was simply conveying to us what the house rules are. We felt gouged by the request to pay $30 dollars for simply moving in early -- something that does not cost the property anything. Totally ungracious on the part of the Roman Spa, shamefully nickel and diming customers .

It very accommodating, there was no spa service on Sunday or Monday.

It very accommodating, there was no spa service on Sunday or Monday.

Not clean. No daily house keeping. Not worth the cost.

Not clean. No daily house keeping. Not worth the cost.

Go somewhere else, total rip off.

Go somewhere else, total rip off.

Jack hammer and construction during our stay by the mineral pools. The hot water system was broken and the pool’s were cold . Going to a Hot Springs Spa with cold pools makes me wonder why they didn’t offer a free return visit in the future? They offered late check out to use their cold pools? They offered a 30% off coupon but couldn’t even deliver that as we checked out.

Jack hammer and construction during our stay by the mineral pools. The hot water system was broken and the pool’s were cold . Going to a Hot Springs Spa with cold pools makes me wonder why they didn’t offer a free return visit in the future? They offered late check out to use their cold pools? They offered a 30% off coupon but couldn’t even deliver that as we checked out.

this was centrally located so we could walk everwhere we wanted to go or just relax in the wonderful pools. very tranquil

this was centrally located so we could walk everwhere we wanted to go or just relax in the wonderful pools. very tranquil

I did not like the fact there was no cleaning of the rooms, unless we asked. An early check in cost. The pool was to hot. Otherwise, the staff and the the resort itself was excellent.

I did not like the fact there was no cleaning of the rooms, unless we asked. An early check in cost. The pool was to hot. Otherwise, the staff and the the resort itself was excellent.

Basically, a 1970s style motel with an in-wall AC unit. not worth the $300 per night price.

Basically, a 1970s style motel with an in-wall AC unit. not worth the $300 per night price.

All in all we enjoyed to room and the resort AC was week Auto shutoff kept the room from cooling off Pillows are hard. Would suggest more in the closet

All in all we enjoyed to room and the resort AC was week Auto shutoff kept the room from cooling off Pillows are hard. Would suggest more in the closet

The location was good, walking distance from the main street. Lots of flowers and good thermal swimming pool. The only bad thing is that the buildings have a very poor insulations and you can hear the people talk on the floor below.

The location was good, walking distance from the main street. Lots of flowers and good thermal swimming pool. The only bad thing is that the buildings have a very poor insulations and you can hear the people talk on the floor below.

Would’ve been good for half the price. Room and spa very basic. Massage was fantastic!

Would’ve been good for half the price. Room and spa very basic. Massage was fantastic!

A friendly, comfortable place whose pools are kept to a very high and satisfying standards. Staff seemed happy to work there.

A friendly, comfortable place whose pools are kept to a very high and satisfying standards. Staff seemed happy to work there.

great location

great location

The hotel sorely needs an update. It is a roadside hotel with some of the same bathroom fixtures since the 50s and hobbled together until now. The windows are thin. We would hear the bed squeaking a room above and the room rate was shockingly high for such a place. The pool is intentionally overheated -- I could not stay in it without sweating. No service came to our room the entire time (Covid rules) On the positive - it is just off the center of Main Street Calistoga. The farmers market is right out your door. You will know because the windows are so thin you'll hear them setting up. But is in a fantastic small town.

The hotel sorely needs an update. It is a roadside hotel with some of the same bathroom fixtures since the 50s and hobbled together until now. The windows are thin. We would hear the bed squeaking a room above and the room rate was shockingly high for such a place. The pool is intentionally overheated -- I could not stay in it without sweating. No service came to our room the entire time (Covid rules) On the positive - it is just off the center of Main Street Calistoga. The farmers market is right out your door. You will know because the windows are so thin you'll hear them setting up. But is in a fantastic small town.

Excellent

Had to upgrade to get a down floor unit. Shower/bath drain was clogged and not one drip of water would go down. It would ave beenpretty obvious to housekeeping if they had cleaned the tub.

I liked everything about it but it’s not fancy. Wish I could give it 4.5 stars. I would definitely stay there again if in Calistoga.

Great relaxing time in Roman Spa Hot Springs.