Great hotel for business stays. The staff is very nice, helpful and friendly. Next door you have a brand new building going up with many dining options. Check out La Nacional, La Escondida and Papalote. B

Very old property and equipment; lack of maintenance; The shower drain was clogged, the toilet was noisy, the door did not close properly, the mattress was very uncomfortable.

Very old property and equipment; lack of maintenance; The shower drain was clogged, the toilet was noisy, the door did not close properly, the mattress was very uncomfortable.

Excellent conditions of the hotel, location and service it feel safe and comfortable

Excellent conditions of the hotel, location and service it feel safe and comfortable

Recomendable

Recomendable

Well located if you have business on that side of the city.

Well located if you have business on that side of the city.

The room smelled bad. The iron didn’t work. My key room didn’t work well. Not good experience. The train is sooo noisy

The room smelled bad. The iron didn’t work. My key room didn’t work well. Not good experience. The train is sooo noisy

Will not comment is not the place I will stay again

Will not comment is not the place I will stay again

Got in one hour early to the property and the person at the front desk was rude and said I had to wait till 3 p.m for check in. When I finally got my room, the room was hot and the air was not on, and when I finally went to bed, the sheets smelled like smoke

Got in one hour early to the property and the person at the front desk was rude and said I had to wait till 3 p.m for check in. When I finally got my room, the room was hot and the air was not on, and when I finally went to bed, the sheets smelled like smoke

This hotel is very old, the room is dirty and the room service is not 24 hours

This hotel is very old, the room is dirty and the room service is not 24 hours

Great service !

Great service !

The staff is extremely friendly and helpful. I stay in motels for over 200 nights/year for over 10 years for work and this is probably the friendliest establishment that I have stayed in.

The staff is extremely friendly and helpful. I stay in motels for over 200 nights/year for over 10 years for work and this is probably the friendliest establishment that I have stayed in.

It´s very great

We checked in two rooms we got keys for both rooms and occupied one while we were waiting for the rest of the family to show up, later when we trying to move in the other room there was people already in our room, they assigned our room to some other people, scary for my wife and daughter to be put in this danger, I asked the employees in the front desk to have the manager called me but he never did, I guess is ok to make those type of mistakes and don’t talk to the customer, the room we occupied first the AC went down and need to move to other room The new room had Slow water going in the shower and toilet! At that point you it didn’t make sense to say anything. I been using Marriott for some time and never had this type of problems, the hotel is located right next to the rail roads and it’s very noise specially during the night. The people at the restaurant was kind and nice, and they have good food.

We checked in two rooms we got keys for both rooms and occupied one while we were waiting for the rest of the family to show up, later when we trying to move in the other room there was people already in our room, they assigned our room to some other people, scary for my wife and daughter to be put in this danger, I asked the employees in the front desk to have the manager called me but he never did, I guess is ok to make those type of mistakes and don’t talk to the customer, the room we occupied first the AC went down and need to move to other room The new room had Slow water going in the shower and toilet! At that point you it didn’t make sense to say anything. I been using Marriott for some time and never had this type of problems, the hotel is located right next to the rail roads and it’s very noise specially during the night. The people at the restaurant was kind and nice, and they have good food.

Good

Good

Basic and clean.

Basic and clean.

Great place

Room was old and outdated. AC was noisy and a lot of outside noise.

Stayed in this property before and was very satisfied. However this time we we’re disappointed due to several issues. It was clearly lack of AC on common areas such as corridors and elevator. In the room we had an extremely noisy AC unit, a leaking toilet, a deformed mattress, door lock not working properly (needed several attempts to open ) .and a disconnected phone. All of above issues reported to staff, a maintenance tech serviced the AC unit partially fixing the problem, all other reported problems not fixed. At the restaurant, staff was very distracted setting up an upcoming event and not paying attention to our requests, room service delivery took very long, maybe they are understaffed . This property is no longer a favorite for us when we travel to Monterrey. It looks like lack of maintenance and staff is taking a toll on delivery of service to guests

Stayed in this property before and was very satisfied. However this time we we’re disappointed due to several issues. It was clearly lack of AC on common areas such as corridors and elevator. In the room we had an extremely noisy AC unit, a leaking toilet, a deformed mattress, door lock not working properly (needed several attempts to open ) .and a disconnected phone. All of above issues reported to staff, a maintenance tech serviced the AC unit partially fixing the problem, all other reported problems not fixed. At the restaurant, staff was very distracted setting up an upcoming event and not paying attention to our requests, room service delivery took very long, maybe they are understaffed . This property is no longer a favorite for us when we travel to Monterrey. It looks like lack of maintenance and staff is taking a toll on delivery of service to guests