Hotel Service was fantastic. The restaurant was terrible. I paid $45 for 3 shrimp and 1 scallop.

Hotel Service was fantastic. The restaurant was terrible. I paid $45 for 3 shrimp and 1 scallop.

While the rooms are clean and look great, they are missing microwaves and refrigerators. This is not Las Vegas. Its an Idaho mountain town. Things close early. I can't fathom how this wasn't done. We cant recommend do to the service. It was clear on our arrival that the Hilton System was having issues. Front desk did not know what rooms were ready, numer hand written notes to call people when rooms were ready (us included, no call by the way). The TV Service also runs trough Hilton. Was not working. No problem, can deal with is....but the no sense of urgency to fix the problem is where the issue lies. These were clearly not working the whole weekend. Hilton Honors wifi did not recognize us being checked in. Honors kept asking for me to pick a room. Keys had to be made in a backup system that clearly was not showing us in a room. Ultimately my wife and I can't recommend due to the front desk staff and their inability to solve problems. They need two work stations at the front desk, as they are easily overwelmed. They're inexperience in customer service is clear. People who look down and don''t acknowledge customers until you are in their face are in my opinion hoping not to be bothered.

While the rooms are clean and look great, they are missing microwaves and refrigerators. This is not Las Vegas. Its an Idaho mountain town. Things close early. I can't fathom how this wasn't done. We cant recommend do to the service. It was clear on our arrival that the Hilton System was having issues. Front desk did not know what rooms were ready, numer hand written notes to call people when rooms were ready (us included, no call by the way). The TV Service also runs trough Hilton. Was not working. No problem, can deal with is....but the no sense of urgency to fix the problem is where the issue lies. These were clearly not working the whole weekend. Hilton Honors wifi did not recognize us being checked in. Honors kept asking for me to pick a room. Keys had to be made in a backup system that clearly was not showing us in a room. Ultimately my wife and I can't recommend due to the front desk staff and their inability to solve problems. They need two work stations at the front desk, as they are easily overwelmed. They're inexperience in customer service is clear. People who look down and don''t acknowledge customers until you are in their face are in my opinion hoping not to be bothered.

Victoria went above and beyond to make sure we could get an early check in so we could have time to change for a wedding we were attending.

Victoria went above and beyond to make sure we could get an early check in so we could have time to change for a wedding we were attending.

We weren’t expecting This nice of a hotel in Cascade, but the NoBo was a real treat. Clean comfortable rooms and a friendly staff. The small tapas bar offered good food at a reasonable price. A great place to stay.

Check in staff was very kind calming our nerves about surrounding fires