Superb location and facilities!

Superb location and facilities!

Great hotel. The bed was outstanding as was the service. The gym equipment needs an update.

Great hotel. The bed was outstanding as was the service. The gym equipment needs an update.

Nice stay in italiy

Nice stay in italiy

We continue to go back to Falkensteiner as quality and service have continued and are maintained well. For us, it is one of the top hotels for 5 star experience in Jesolo

We continue to go back to Falkensteiner as quality and service have continued and are maintained well. For us, it is one of the top hotels for 5 star experience in Jesolo

Excellent experience!

Excellent experience!

When you book a 5* hotel, you expect 5* service and quality. And then when at check-in you learn you get an upgrade, you're surely in for a treat! Sadly, not quite. When you book a room with 3 occupants, you expect 3 sets of towels (not 2) to be provided. Or that soap dispensers are filled. Or toilet seats not broken. That a sofa bed is made with a mattress protector. And that when you raise an issue with turn down service, they do act on it. Yes, on check-out there was a gesture of goodwill but only after I was berated that I should have brought it to their attention and obviously not other staff. Yet with a 5* property, you expect the room to have been checked before it's handed to a customer. I don't come to complain and demand, I come to expect things to be right. What really took the biscuit though: the team left a nice box of treats with a personal note. Looked nice and a great gesture; something you pack to take home and enjoy later while you think back to the time you had at the hotel. Yes, it made me think back: stale biscuits and chocolate that was past it's sell by date. Funny how the treats matched the experience... If I have the choice between the room I booked and everything as 5* as it should be, or an upgrade to less than 5* quality, please: just the room I booked. It's not 5* if I have to tell you what 5* is.

When you book a 5* hotel, you expect 5* service and quality. And then when at check-in you learn you get an upgrade, you're surely in for a treat! Sadly, not quite. When you book a room with 3 occupants, you expect 3 sets of towels (not 2) to be provided. Or that soap dispensers are filled. Or toilet seats not broken. That a sofa bed is made with a mattress protector. And that when you raise an issue with turn down service, they do act on it. Yes, on check-out there was a gesture of goodwill but only after I was berated that I should have brought it to their attention and obviously not other staff. Yet with a 5* property, you expect the room to have been checked before it's handed to a customer. I don't come to complain and demand, I come to expect things to be right. What really took the biscuit though: the team left a nice box of treats with a personal note. Looked nice and a great gesture; something you pack to take home and enjoy later while you think back to the time you had at the hotel. Yes, it made me think back: stale biscuits and chocolate that was past it's sell by date. Funny how the treats matched the experience... If I have the choice between the room I booked and everything as 5* as it should be, or an upgrade to less than 5* quality, please: just the room I booked. It's not 5* if I have to tell you what 5* is.

Third time we go, love it, great property, well situated, graet for familes.

Third time we go, love it, great property, well situated, graet for familes.

I was not told that the first three rows of umbrellas on the beach are reserved for those who rent suites. So if you rent a regular room, even an upgraded one, the fourth!!!! row of umbrellas is as close as you can get to the sea. This is ridiculous and insulting. Shame on you!

I was not told that the first three rows of umbrellas on the beach are reserved for those who rent suites. So if you rent a regular room, even an upgraded one, the fourth!!!! row of umbrellas is as close as you can get to the sea. This is ridiculous and insulting. Shame on you!

We came here to relax and wow did we ever. We prolonged our stay to enjoy the spa and all the surroundings. Best ever.

We came here to relax and wow did we ever. We prolonged our stay to enjoy the spa and all the surroundings. Best ever.

Nice modern hotel - it was our second time and we were impressed with the new wing and improved layout. The pool area is perfect for kids with enough space. We missed the Piano in the dining area they had last time , no piano any more :( The lady serving us in the bar area seemed very stressed / in experienced.... not what we would expect in a 5 star hotel (not a complaint but we recommend hiring people with prior experience)

Love the swimming pool and gym, beautiful ocean view and excellent breakfast!

Love the swimming pool and gym, beautiful ocean view and excellent breakfast!

- The staff was very nice and gentle - The room was

Room was very clean. All felt very new. Excellent breakfast. Catering staff and lobby staff were particularly good.

Modern beach front hotel, nice rooms and well

Modern beach front hotel, nice rooms and well

Great location, building perhaps a little too big --》spoils the view, e.g. panorama sauna

Awful experience- Hotel has a huge construction site! They refused to move my room, refused!!! we called the manager who asked not to be disturbed! I shorted my trip- I couldn't sleep, within an hour 15 construction trucks drove under my window- and don't bother booking a view - I did and ended up looking at another building-

Awful experience- Hotel has a huge construction site! They refused to move my room, refused!!! we called the manager who asked not to be disturbed! I shorted my trip- I couldn't sleep, within an hour 15 construction trucks drove under my window- and don't bother booking a view - I did and ended up looking at another building-

Quality hotel with excellent service, used as a base for travelling about Veneto

Quality hotel with excellent service, used as a base for travelling about Veneto

From my point of view, there's absolutely nothing to point out as downside.

From my point of view, there's absolutely nothing to point out as downside.