An apartment badly in need of renovation, holes on the curtains. Thin and frayed towels. We rented an apartment rather than a hotel to arrange our own breakfast,make drinks etc but the note said that we could use the room but by using the kitchen we would need to pay an additional 20 euros, ridiculous.

It was apartment . Literally I felt bed bag crawling on me. It was most unpleasant stay of my life. I slept on blue couch because the bed was hard , uncomfortable n lift it up bed baggage nesting over there . The walk to hotel novel was horrible , didn’t provide shuttle . The space was big but I will never stay. Their have hidden fees as well.

Really nice apartment hotel setting, and you can't beat the location. It's right at the historic center. The only drawback is that cars don't have access to this area and you have to walk from Novotel to Residenza Cavour, which is not an issue if you're traveling light, but with children and luggage is not fun.

Spacious apartment, however having check in 1km away and the notice to do so all the way at the bottom of the booking was a little annoying. There is a charge to use any of the kitchen equipment. Bed not comfortable, light in bathroom didn’t turn on.

Wonderful

Accommodation was great....but a Nespresso coffee machine would have made it better, considering that there was a Nespresso boutique at the end of the street. When checking in, were told to check at the Astoria Hotel....but this hotel is no longer there!!! Will stay again. Please get a Nespresso machine!!!

Pros: location, cleanliness. Cons: no shuttle service from Hotel Astoria to Residence Cavour. After booking, we were in email communication with the staff, who ensured there would be a shuttle to take us to our hotel location from the Astoria hotel after check-in. Both at check-in and checkout, we were told the shuttle service was no longer available, and that they were doing away with the shuttle service entirely. It’s about half a mile walk, which is not very comfortable with luggage. Another inconvenience was the 20 Euro charge to use the kitchenette. The booking is advertised to suggest that the kitchenette is a feature. However, as kitchenette use comes at an additional cost, it should be listed as an optional feature. Lastly, our booking was for a queen bed. When in fact upon our check in we realized we were given two twin beds put together.

I love the position, in the heart of the city. A big appartment

We were not aware that we would not be staying in the main hotel but in a totally different location. The room was old, the bed uncomfortable, with pillows that had seen better days. The bidet did not work at all and water splattered all over the floor.

We use Hotels.com most of the time. Our stay in Parma was lovely. We knew where we had to check in , so really can’t understand why residents have a problem. Apartment was extremely clean . Central to absolutely everything. Other reviewers have mentioned about deep cleans etc, for the kitchen area - come on it’s PARMA ! - why ever would you want to eat in . Lovely stay in your lovely City xx

Everything was fine but no one was available to help us with use of telephone. We were not able to connect to wifi because we weren't able to call the front desk (which was at a different address). When we finally had help reaching the front desk to get the password for wifi, we tried to make connection, but was unsuccessful. We had no wifi the 3 days there. An inconvenience but not the end of the world. The place was well located and we enjoyed our stay in Parma. GHu

Affordable for one person which is wonderful and the property which I stayed at was located at the perfect central spot. You check in at one place and then they will shuttle you to the actual room. My neighbor liked her music which is the only somewhat complaint. If you need thick walls you might want to pay more somewhere else for thick walls. For me though, I'm happy as a clam that I stayed here.

Great place in the heart of Parma! We were able to walk to all of the local sites and enjoy the activity and shopping in near the central square.

We arrived at the Hotel Astoria, checked in & had our car parked for us. A shuttle took us to the apartment building which was right in the heart of the city center of Parma. A very nice unit & very reasonably priced. The return shuttle van came very promptly the next day & all services were very smoothly handled by the hotel staff.