Fantastic place to stay, service fantastic, great breakfast, and now on our top 5 places to stay list in North Wales.

What a lovely place to stay - location, ambience, friendliness and care all outstanding. Comfortable, charming, beautifully kept place. Couldn't ask for a better host and stay

What a lovely place to stay - location, ambience, friendliness and care all outstanding. Comfortable, charming, beautifully kept place. Couldn't ask for a better host and stay

Truly a lovely place with wonderful hosts

Truly a lovely place with wonderful hosts

We had a lovely long weekend surrounded by stunning scenery, hiking, yummy food, and fabulous hospitality. Thanks!

This is just our experience being kept outside the property and not being allowed to check in after paying for 2 nights with breakfast. We got to the property after a long drive, rang the bell and told the person who opened the door that we are there to check in. At that point the owner didn't even said hi, he just said we cannot check in as we have a baby and rushed off to get his laptop to show us the policy. When we asked what our options are he said you need to find different accommodation as we cannot stay there and that we need to speak with our travel agent if we want any refund. Didn't even offer us a seat and there was no willingness to help, keeping in ming my wife is pregnant and was holding our 1 year old, just closed the door and sent us on our way. When I spoke with hotels.com they were really friendly and helpful and when they tried to ring the owner he refused to answer the phone as he had guests to check in (there were only 2 other guests that already checked in). When I said that I'm a guest who's trying to check-in and you're not helping he decided to answer the phone to the booking agent but was not helpful. I understand it was our fault for not checking the policy, but the attitude towards someone who paid for two nights at your property was really unacceptable. Once it was clear we couldn't stay there, we were disregarded and treated poorly. Of all this not only that he had no loss but also gained from us: no cleaning or breakfast to serve us.

This is just our experience being kept outside the property and not being allowed to check in after paying for 2 nights with breakfast. We got to the property after a long drive, rang the bell and told the person who opened the door that we are there to check in. At that point the owner didn't even said hi, he just said we cannot check in as we have a baby and rushed off to get his laptop to show us the policy. When we asked what our options are he said you need to find different accommodation as we cannot stay there and that we need to speak with our travel agent if we want any refund. Didn't even offer us a seat and there was no willingness to help, keeping in ming my wife is pregnant and was holding our 1 year old, just closed the door and sent us on our way. When I spoke with hotels.com they were really friendly and helpful and when they tried to ring the owner he refused to answer the phone as he had guests to check in (there were only 2 other guests that already checked in). When I said that I'm a guest who's trying to check-in and you're not helping he decided to answer the phone to the booking agent but was not helpful. I understand it was our fault for not checking the policy, but the attitude towards someone who paid for two nights at your property was really unacceptable. Once it was clear we couldn't stay there, we were disregarded and treated poorly. Of all this not only that he had no loss but also gained from us: no cleaning or breakfast to serve us.