Really bad. Staff was not unpleasant, but it's too awful to fix or overlook the issues. Not clean, run down, pool not functioning/open, and didn't feel safe.

Really bad. Staff was not unpleasant, but it's too awful to fix or overlook the issues. Not clean, run down, pool not functioning/open, and didn't feel safe.

Arrived at hotel, got to my room and there’s no shower curtain, the shower head didn’t work. My bedsheets had bugs on it, a large dark yellow spot in one corner of the bed (I took pictures), lighting in the room was very dim. I let the manager know of my room’s condition, and she advised me of no other rooms available because they were overbooked and said I can get a refund. I went to front desk and the guy refunded my money. I thought everything was ok until I saw my bank statement and they took the money they refunded me out of my account again. I went back to the hotel on 5/24 and they said it takes 3-7 business days to get my refund. I called on 6/1 and he tells me 3-7 days. I have a feeling they don’t want to give my money back. This is unacceptable and unprofessional behavior. If I don’t receive my money within 10 business days, I will report them to the BBB, I will also put it out on social media because people need to know about this place acting shady. I hope Hotel.com have a solution to this issue, I really hope this is not the kind of people they do business with. I don’t want to, but if stayinn don’t refund my money, I will have to go social media with hotel.com as well because this is not how a major company should act, you should have our backs as a consumer and not just let us deal with it on our own. Please help me hotel.com!!

Arrived at hotel, got to my room and there’s no shower curtain, the shower head didn’t work. My bedsheets had bugs on it, a large dark yellow spot in one corner of the bed (I took pictures), lighting in the room was very dim. I let the manager know of my room’s condition, and she advised me of no other rooms available because they were overbooked and said I can get a refund. I went to front desk and the guy refunded my money. I thought everything was ok until I saw my bank statement and they took the money they refunded me out of my account again. I went back to the hotel on 5/24 and they said it takes 3-7 business days to get my refund. I called on 6/1 and he tells me 3-7 days. I have a feeling they don’t want to give my money back. This is unacceptable and unprofessional behavior. If I don’t receive my money within 10 business days, I will report them to the BBB, I will also put it out on social media because people need to know about this place acting shady. I hope Hotel.com have a solution to this issue, I really hope this is not the kind of people they do business with. I don’t want to, but if stayinn don’t refund my money, I will have to go social media with hotel.com as well because this is not how a major company should act, you should have our backs as a consumer and not just let us deal with it on our own. Please help me hotel.com!!

No extra roll of toilet paper. Door was hard to open when entering the room. Room had not been swept.

No extra roll of toilet paper. Door was hard to open when entering the room. Room had not been swept.

Room hasn't been cleaned. Bed sheets and covers were dirty and damaged. Room smelled like smoke. No smoke detectors. Customer service was nonexistent. Toilet seat was broken. Bathroom was scary looking. Exterior of the building requires some attention

Room hasn't been cleaned. Bed sheets and covers were dirty and damaged. Room smelled like smoke. No smoke detectors. Customer service was nonexistent. Toilet seat was broken. Bathroom was scary looking. Exterior of the building requires some attention

Checked in to my room, there was dirty, dead bugs and hair on the sheets, on the floor and in the towels. Asked for another room, was provided with another room that was cleaner but the lighting would not turn on, staff asked if that was fine. Shower head was broken. Will not stay again ever.

Checked in to my room, there was dirty, dead bugs and hair on the sheets, on the floor and in the towels. Asked for another room, was provided with another room that was cleaner but the lighting would not turn on, staff asked if that was fine. Shower head was broken. Will not stay again ever.

Floors I felt needed to be cleaned. Half the outlets in the room did not work.

Floors I felt needed to be cleaned. Half the outlets in the room did not work.